Sitecore Cloud - Status Page Last updated 2 minutes ago

  Apr 13, 2021

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Issue with Log Analytics in West Europe Region

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an event which we would like to bring to your attention. In case you have any follow up question regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal.


Event description: We have received a notification from Microsoft starting at 19:20 UTC on 13 Apr 2021 that Azure Resources in WEST EUROPE region using Log Analytics may face some issue's.


Impact : Customer using Log Analytics in West Europe may experience intermittent data latency and incorrect alert activation.


Planned Further Actions:We are continuously monitoring the situation and will provide an update. Please stand by.


Updates Summary


PRELIMINARY ROOT CAUSE: A recent deployment to an underlying dependency resulted in a period of high CPU utilization on this Redis Cache. This period of high CPU utilization led to ingestion issues for a limited number of Log Analytics stamps leveraging this Redis Cache resource.

MITIGATION: Microsoft Azure engineers have performed a manual configuration change on each of the affected stamps in order to lower the overall CPU utilization of the underlying Redis resource.

Next update planned at: No further updates.

- Posted on Apr 14, 02:29 UTC

- Posted on Apr 13, 00:00 UTC