Sitecore Cloud - Status Page Last updated 49 seconds ago

  Jun 20, 2020

Permanent link to this event

IP Geolocation service timeouts

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an event which we would like to bring to your attention. In case you have any follow up question regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal.

Event description: Starting 19-June 07:57 PM UTC Sitecore Customers can face issues while using IP Geolocation service. 

Impact: Ip Geolocation service may not work due to the issue on the service side

Who performs further actions: Sitecore Cloud Operations team


Updates Summary

Resolved: The issue has been resolved.
- Posted on Jun 20, 12:44 UTC

In Progress: Sitecore Cloud Operations team has found the root cause of the issue. 
- Posted on Jun 20, 11:48 UTC

In Progress: Sitecore Cloud Operations team is investigating the issue, and provide the update as soon as we will find the root cause
- Posted on Jun 20, 08:56 UTC

Identified: The issue has been identified
- Posted on Jun 20, 00:00 UTC