Sitecore Cloud - Status Page Last updated 2 minutes ago

  Dec 20, 2019

Permanent link to this event

Sitecore provisioning is not working due to Azure SQL issue

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an event which we would like to bring to your attention. In case you have any follow up question regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal.


Event description: During daily activities, Sitecore engineers detected the issue with Sitecore provisioning related to the issue with Azure SQL database version which is not compatible with our deploy packages

Impact: Sitecore provisioning is not working as expected. No impact on the existing Sitecore Customers’ Cloud resources.

Planned further actions: Sitecore Cloud engineers are working closely with the Azure support team to get this resolved.

Who performs further actions: Sitecore Cloud Operations




Updates Summary

Resolved: The deployment of new ARM-templates has been finished successfully. Sitecore marketplace provisioning is available, but customers can face the provisioning issue is the Europe regions. Sitecore engineers are working on fixing this issue. Further information can be found here:
- Posted on Dec 20, 08:56 UTC

In progress: Sitecore engineers resolved the issue and updated the ARM templates. Sitecore provisioning via the marketplace is still unavailable. Currently, Sitecore cloud engineers are working on the deployment of the new ARM templates for the marketplace tool
- Posted on Dec 12, 20:00 UTC

In progress: Sitecore Engineers are working with Microsoft to get this resolved . More updates will be posted soon.  
- Posted on Dec 09, 12:33 UTC

Identified: The issue has been identified.
- Posted on Dec 09, 12:04 UTC