Sitecore Cloud - Status Page Last updated 1 minutes ago

  Aug 31, 2020

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Managed Cloud 8.2 and xDB Cloud to Terminate in June 2020 – Upgrade Now!

In order to continue using the service all xDB Cloud customers and Managed Cloud customers who runs xP/xDB on Sitecore 8.2.x must request the migration of Mongo cluster to MongoDB Atlas by raising a Service Request on Sitecore Support Portal. 

On 30 June 2020 mLab service will be shut down and migration will no longer be possible. After 30 June 2020 all non-migrated Mongo clusters will go offline which will result in xP/xDB functionality outage.

Reason behind: mLab is now part of MongoDB, Inc., the company behind the database that powers Managed Cloud and xDB Cloud services. For background please see the announcement. As part of merging the two organizations they will be sun-setting mLab's service and working with users to migrate to MongoDB Atlas.

For more details please contact you account manager or local sales representatives.


Updates Summary


On 31 Aug 2020 mLab has reached it's end of service and migration to MongoDB Atlas in no longer available. All Mongo clusters that were not migrated have been terminated and connection is no longer available. If you would like to get a backup of your Mongo server or have any questions please contact Sitecore Support.


- Posted on Aug 31, 13:52 UTC

Migration in progress: 

Migration to MongoDB Atlas is still available till 31 August 2020. Customers still can request migration on Sitecore Support Portal via Service Request.

On 31 August 2020 customers who don't migrate to Atlas will be terminated.

- Posted on Aug 07, 13:16 UTC

Terminated: On 30 June 2020 all mLab Mongo clusters were shut down. All xDB Cloud and Managed Cloud xDB customers who's running on Sitecore xP 8.2.x and earlier will no longer be able to use the service. Please contact Sitecore support if you still would like to continue using the service or would like to obtain Mongo database data.
- Posted on Jul 06, 10:12 UTC

Update: Migration of Mongo cluster requires Sitecore xP to be running on version 8.2 Update 7. Please consider time required for version upgrade when planning the migration.


- Posted on Feb 07, 14:54 UTC