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  Dec 01, 2016

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xDB Cloud 1.0 Discovery Service incident

Cloud Operations identified an issue with interim unresponsiveness of Discovery Service in Europe


Updates Summary


RCA completed and further action for improving stability were taken.

System is fully restored.

- Posted on Dec 02, 10:04 UTC

Incident Fixed: 

Cloud Operations team took broken node out of production, so Discovery service is fully functional now. Root cause analysis in progress

- Posted on Dec 01, 15:55 UTC

Issue Identified: 

During daily monitoring activates of xDB Cloud service, following issue with xDB Cloud was identified:

Issue Description: One of the nodes behind discovery service was in unresponsive state, causing some of requests to to fail

Customers affected: potentially, all xDB Cloud 1.0 customers (mostly, European xDB Cloud 1.0 customers) who re-connected to xDB Cloud during issue time frame

Time frame: 01-Dec-2016 07:00 AM UTC – 01-Dec-2016 1:00 PM UTC

Possible Impact on customer’s solution: when starting Sitecore solution connected to xDB Cloud 1.0, solution may fail to connect xDB Cloud and get connection strings

- Posted on Dec 01, 15:55 UTC