Sitecore Cloud - Status Page Last updated 2 minutes ago

  Aug 05, 2019

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Sitecore Azure AppSource - New Deployments Failing

During daily monitoring activities, Sitecore Cloud Operations engineers found an issue with Sitecore Azure AppSource due to which new deployments of Sitecore Experience® Platform™ (XP) are failing.

Affected Sitecore Cloud Service: Sitecore Azure AppSource.

Customer identification: 
All new Sitecore AppSource customers.

Issue Description: 

Mongo DB packages deployments are failing during App Source test drive instances deployments. Hence this is resulting in failures during creation of the new Sitecore App Source XP environments.

  This outage will impact the deployment of new Sitecore Experience® Platform™ (XP)  for Test Drive purposes initiated through

New customers who wish to try out or get familiar with the Sitecore XP before subscribing for Sitecore XP cloud , Managed cloud , etc will be impacted.


Sitecore Cloud engineers will closely follow up on the issue and post further updates under this event article on status page.


Updates Summary


Sitecore Product team identified an issue with the expired Mongo DB authentication keys due to which the new app source deployments were failing.

After we deployed the hotfix in the App Source Production environment , the new deployments are now succeeding.

- Posted on Aug 05, 08:05 UTC


Sitecore Cloud Operations is also working with MS Azure support & mLab support for troubleshooting & fixing the same.


- Posted on Aug 02, 07:20 UTC

- Posted on Aug 02, 00:00 UTC