Sitecore Cloud - Status Page Last updated 20 days ago

  Jan 21, 2021

Permanent link to this event

Sitecore support portal (support.sitecore.com) is not working for some users across the world

ServiceNow is currently down for multiple users across the world, including Sitecore employees, customers, and partners. This means that some customers won’t be able to access support.sitecore.com  

The issue was escalated to the vendor’s support team and they are reviewing with critical priority.

 

If you experience an urgent issue and cannot access the portal, please contact Sitecore Support by sending an email to SupportPortalFeedback@sitecore.com.

 

Updates Summary

Resolved: Issue has been resolved
- Posted on Jan 21, 16:46 UTC

Mitigated: 

Service Now team have completed our work to restore the suspected network issues that could have be impacting sitecore servicenow instance. Service now team is currently validating whether the recent changes have provided the intended relief.  ServiceNow team will continue to take action to validate the work completed to remediate the network issues that might be affecting connectivity to sitecore servicenow instance.


- Posted on Jan 21, 03:41 UTC

Identified: The above issue has been identified and Service Now team is actively working to resolve the issue.
- Posted on Jan 20, 17:00 UTC