Sitecore Cloud - Status Page Last updated 1 minutes ago

  Jan 31, 2019

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Sitecore Managed Cloud Customers - Azure Intermittent Network Related Timeouts

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an alert which we would like to bring to your attention.

During daily monitoring activities, Sitecore Cloud Operations engineers found an issue with Microsoft Azure due to which some of the Managed Cloud  &  xDB Cloud customers in West US might be affected.

Affected Sitecore Cloud Service: Sitecore Managed Cloud - Customers, Sitecore xDB Cloud - Customers

Customer identification: A subset of Managed Cloud and xDB Cloud Customers resources hosted in the West US Azure Data Center.

Impact: A subset of customers connecting to their managed cloud environment resources such as App services, Azure SQL Databases, Application Insights, Azure SQL servers, storage accounts, etc  in West US may have experienced intermittent network related timeouts or high latency. 

Additional references:   https://azure.microsoft.com/en-us/status/history/

Date identified: Between 00:45 and 03:30 UTC on 30 Jan 2019

Sitecore engineers will closely follow up on the issue and post further updates under this event article on status page.

 

Updates Summary

Identified: 
- Posted on Jan 31, 00:00 UTC

MITIGATED: Sitecore Cloud Operations discussed this issue with the Microsoft Azure and have heard back from Microsoft support that they have taken actions to mitigate this issue on the Azure infrastructure.
- Posted on Jan 30, 04:00 UTC

IDENTIFIED: During daily monitoring activities, Sitecore Cloud Operations engineers found an issue with Microsoft Azure due to which some of the Managed Cloud  &  xDB Cloud customers in West US might be affected.
- Posted on Jan 30, 01:10 UTC