Sitecore Cloud - Status Page Last updated 1 minutes ago

  May 07, 2019

Permanent link to this event

Issues of Azure SQL Databases in the West Europe region

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an alert which we would like to bring to your attention.
Affected Sitecore Cloud Service: Sitecore Managed Cloud - Customer

Customer identification: The South Central US Managed Cloud Customers

Issue description: Starting at approximately 11:10 UTC, a subset of customers using SQL Database in West Europe may experience difficulties connecting to resources hosted in this region. Engineers are aware of this issue and are actively investigating. The next update will be provided in 60 minutes, or as events warrant.

Impact: Some customers may difficulties connecting to resources hosted in this region. 

Additional references:

Date identified: 11:10 AM UTC

Date resolved: 12:48 PM UTC

Planned further actions:  Azure Engineers are continuing to investigate & establish the full root cause. A full Root Cause Analysis should be updated as soon on the above Azure reference link.

Who performs further actions: Azure

Next update planned at: No further updates


Updates Summary

Resolved: Microsoft Azure Engineers have corrected the issues causing the impact to Azure SQL databases in the West Europe region. 
- Posted on May 07, 12:48 UTC

Identified: Sitecore Cloud Operations Engineers have identified the issue and are currently working with Microsoft Support to get ETAs and plans of issue mitigation. 
- Posted on May 07, 11:10 UTC