Sitecore Cloud - Status Page Last updated 16 days ago

  Aug 12, 2021

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Email Cloud Elevated Data Processing Delays

 [US Hosted Only]

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an event which we would like to bring to your attention. In case you have any follow up question regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal.

Event description: Sparkpost Engineers have identified that their data processing services are running behind and they are seeing intermittent slowness and elevated error rates on the reporting APIs. 
Message injection and outbound message delivery is not impacted - all messages are flowing as expected.

Impact: Latency issues, 500 errors or a delay of data errors may occur on Webhooks.

Additional references: https://status.sparkpost.com/incidents/fzyvmrnckgts

Planned further actions: A fix has been implemented and they are monitoring the results. Data processing services for webhooks are operational - event data is flowing via webhooks. They are working through the backlog of event data and data will be caught up in the next hour.

Who performs further actions: Sparkpost

Next update planned at: 12th August 2021 at 21:00PM UTC

Any additional updates of the event status from Sitecore side may be published below.

 

Resolved: This incident has been resolved at 20:30PM UTC

- Posted on Aug 12, 19:30 UTC