Sitecore Cloud - Status Page Last updated 3 minutes ago

  Jul 30, 2021

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Email Cloud 5xx API error rates and increased latency

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an event which we would like to bring to your attention. In case you have any follow up question regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal.


Event description: Sparkpost has identified some elevated levels of 5xx API errors for the US-hosted customers. The issue is currently under investigation.

Impact: Various US-hosted APIs are failing. 

Additional references:


Planned further actions: N/A

Who performs further actions: Sparkpost

Next update planned at: As soon as we receive an update


Any additional updates of the event status from Sitecore side may be published below.


Updates Summary

Mitigated: Sparkpost team has implemented a fix and the issue is now mitigated.
- Posted on Jul 29, 21:45 UTC

Update: Sparkpost identified that the issue is only affecting Suppression List API in the US region. No other APIs are affected at the moment.
- Posted on Jul 29, 20:08 UTC