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  Mar 21, 2018

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Sitecore Azure Marketplace Outage

Affected Sitecore Cloud Service: Sitecore Azure Marketplace
Number of customers affected:  All Sitecore Customers who needed to provision/deploy/create new Sitecore Experience Cloud instances from Azure Marketplace.
Issue description: 

There was an internal Sitecore Azure marketplace configuration issue that has most probably happened during the recently completed - "Deployment - Sitecore Azure Marketplace Core service upgrade" (refer to https://status.cloud.sitecore.net/maintenance/c7d7036e-1994-464c-ba35-2a5229a33e11). 

Due to this issue, no Sitecore product selection was possible from the Sitecore Azure Marketplace.

Impact on customers: 
All Sitecore Customers who needed to provision/deploy/create new Sitecore Experience Cloud instances from Azure Marketplace could not submit their requests for Sitecore instances deployment through the Sitecore Azure Marketplace.

 

Updates Summary

ISSUE RESOLVED: The internal Sitecore Azure marketplace configuration issue has now been rectified and we have verified that  this outage is no more and things are back to normal.
- Posted on Mar 21, 04:30 UTC

ROOT CAUSE IDENTIFIED: 

There was an internal Sitecore Azure marketplace configuration issue that has most probably happened during the recently completed - "Deployment - Sitecore Azure Marketplace Core service upgrade" (refer to https://status.cloud.sitecore.net/maintenance/c7d7036e-1994-464c-ba35-2a5229a33e11). 

Due to this configuration inconsistency on the Azure storage account level, the Sitecore product versions list to be fetched from the storage was not possible.


- Posted on Mar 21, 04:00 UTC

IN PROGRESS: 

Investigation of the Root cause is in progress.

Sitecore team is actively troubleshooting this issue on priority.


- Posted on Mar 21, 03:00 UTC