Sitecore Cloud - Status Page Last updated 2 minutes ago

  Sep 28, 2019

Permanent link to this event

Sitecore Managed Cloud - Azure App Service Issue in West US

During daily monitoring activities, Sitecore Cloud Operations engineers identified an issue with Microsoft Azure due to which the Managed Cloud customers using App Service in West US may experience intermittent HTTP 504-level and 404-level response codes experience timeouts or high latency when accessing App Service

Affected Sitecore Cloud Service: Sitecore Managed Cloud customers

Customer identification: The Managed Cloud customers using App Service in West US.

Summary of impact: Starting at 28 Sep 2019 04:21 UTC, Managed Cloud customer using App Service in West US who may receive intermittent HTTP 504-level and 404-level response codes, experience timeouts or high latency when accessing App Service (Web, Mobile and API Apps) deployments hosted in this region. 

 
 

Additional references: https://app.azure.com/h/G_FN-1P0/2e2625

 

 

Updates Summary

Resolved: As per the update from azure , the issue was self-healed by the Azure platform once traffic normalized.
- Posted on Sep 28, 07:11 UTC

Identified: 
- Posted on Sep 28, 00:00 UTC