May 22, 2019
Azure Network Connectivity Errors - Multiple Sitecore Cloud Services in Europe
During Daily monitoring activities, Sitecore Cloud Engineers found an issue affecting multiple Microsoft Azure Services, which could have had an impact on Managed Cloud, xDB Cloud, Device Detection and IP Geolocation customers in all regions.
Affected Sitecore Cloud Service: Sitecore xDB Cloud and Managed Cloud customers
Customer identification: All xDB and Managed Cloud customers
Impact: The problem reported by Microsoft affects App Service, Azure Search, Logic Apps, Network Infrastructure, Network Watcher, Redis Cache; Storage, Virtual Network. This means that these services may not be reachable intermittently.
Impacted region: North Europe
Additional references: https://azure.microsoft.com/en-us/status/history/
Date identified: 07:50 AM UTC
Date resolved: 08:36 PM UTC
Planned further actions: Azure Engineers are continuing to investigate & establish the full root cause. A full Root Cause Analysis should be updated as soon on the above Azure reference link.
Who performs further actions: Azure
Next update planned at: No further updates
Updates Summary
Resolved: Microsoft engineers isolated the unhealthy device which was then restarted in order to re-establish connections.
Identified: