Sitecore Cloud - Status Page Last updated 4 minutes ago

  Aug 21, 2020

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Device Detection download issues

Cloud Operations team identified an event which we would like to bring to your attention. In case you have any follow up question regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal.

Event description: On August 21, 2020 between 12:00 am UTC and 10:00 PM UTC, Sitecore instances were unable to download a newer version of the Sitecore Device Detection database and update the existing one.

Impact:  There was no impact on the existing Device Detection database as it was still functioning with no issues.

Resolved: Sitecore engineers mitigated the issue by deleting the newer version from all syncing locations and after that the functionality started to work and Sitecore instances were able to update the existing database to the newer version. This issue has been reported as a bug to the product team to prevent such issues in the future.

Next update planned at: No further updates

- Posted on Aug 21, 00:00 UTC