Sitecore Cloud - Status Page Last updated 2 minutes ago

  Jan 30, 2019

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Azure Network Infrastructure Accessibility Issues

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an alert which we would like to bring to your attention.

Affected Sitecore Cloud Service: Sitecore Managed Cloud - Customer, Sitecore xDB Cloud - Customer

Customer identification: All Managed Cloud and xDB Cloud Customers

Issue description: As per Azure communication,a network infrastructure issue is affecting the accessibility of Azure Resources.


Impact: Intermittent issues accessing Azure resources, as well as intermittent authentication issues across multiple Azure services in multiple Azure regions.

Additional references:

Date identified: 21:00 UTC on 29-Jan-2019


Planned further actions: Azure Engineers are continuing to investigate & establish the full root cause.

Who performs further actions: Azure


Updates Summary

UPDATE: As per Azure vendor, their Engineers have identified the Preliminary root cause to be a DNS issue with CenturyLink as an internal DNS provider. 
- Posted on Jan 30, 06:27 UTC

MITIGATED: As per Azure status , their Engineers have mitigated this issue by failing over the DNS services to an alternative DNS provider.
- Posted on Jan 30, 06:24 UTC

Monitoring: Azure engineers report that they have implemented a fix for the issue, and are monitoring for any further problems.
- Posted on Jan 29, 23:50 UTC

Identified: Azure Engineers reported issues with accessibility to their Network resources.
- Posted on Jan 29, 21:00 UTC