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  Oct 25, 2018

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xDB Cloud resource connectivity issues in West US

Beginning at approximately 22:40 UTC on 24 Oct 2018, xDB Cloud customers in West US may have experienced issues connecting to their Azure and MongoDB resources.


Updates Summary


As of 00:03 UTC 24-Oct-2018, Azure engineers have restored the affected services.

For additional root cause information, please see the Azure status page.

- Posted on Oct 25, 00:03 UTC

- Posted on Oct 25, 00:00 UTC

In Progress: 

Azure engineers are working to resolve the issues with the West US resources.

Please see updates here: Azure Status page

- Posted on Oct 24, 23:30 UTC