Sitecore Cloud - Status Page Last updated 51 seconds ago

  May 23, 2017

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App Center with Multiple Services were temporarily down

During daily monitoring activities, we have observed & verified that following services were down :

 

Page Preview service – Litmus

Spam Check – Litmus

Email Preview – Litmus

CRM connections 

 

Updates Summary

Closure Root Cause Analysis: 

Upon investigation, it was found that hard disk to the server hosting App Center VM had crashed. After contacting infrastructure team, we found that the VM didn’t start properly after hard disk replacement. A proper reboot solved the Issue. The Services are back to normal except Page Preview (see active maintenance for status).


- Posted on May 23, 10:15 UTC

Identified and resolved: 

During daily monitoring activities, we have observed & verified that following services were down:

    • Page Preview
    • Spam Check
    • Email Preview
    • Email Delivery for EXM 1.0 – 3.3 
    • App Center UI 

Customer Impact 

App Center users not able to use App Center and face errors upon accessing. Thus not being able to access all the above services as well.

Details

All of the services listed above were down from 01:00 AM – 04:55 AM UTC. The incident was fixed upon determination with help of infrastructure team. Root cause analysis is on-going, results will be posted later


- Posted on May 23, 10:14 UTC