Jul 01, 2021
SparkPost outbound message delivery is delayed for US customers ONLY
As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an event which we would like to bring to your attention. In case you have any follow up question regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal.
Event description: We have received an update from SparkPost stating that customers hosted in US datacenter have experienced delay for Outbound message delivery around 16:43 PM UTC, 01-July-2021.
Note: This does not impact our SparkPost customers hosted in the EU.
Impact: Customers hosted in SparkPost US might have experienced delivery latency for some outbound messages.
Planned further actions: The issue has been identified and a fix has been implemented.
Who performs further actions: NA
Next update planned at: No further updates
Any additional updates of the event status from Sitecore side may be published below.