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  Sep 29, 2020

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Authentication Issue while accessing Azure Active Directory

Event Description: Starting at approximately 21:25 UTC, a subset of customers may encounter errors performing authentication operations for a number of Microsoft services, including the Azure Portal.  Microsoft is reporting an active outage for Azure AD. Authentication errors across multiple Microsoft/Azure services.

Impact:

1) Certain Customers might be unable to login to Azure portal.

Following services of Solr Searchstax might be impacted as well:
  • Deployment Creation in Azure
  • Deployment Deletion in Azure
  • Managing IP Filtering for deployments created in Azure

 

Additional References:

1)  https://status.azure.com/en-us/status

  2) https://app.azure.com/h/SM79-F88/f7a317

 

Planned further action:

We are continuously monitoring the situation and will keep you updated as and when we hear more about it.

Microsoft Engineering teams have been engaged and are investigating. 

 

 

Updates Summary

RESOLVED: 

As per updates from Microsoft,

Preliminary Root Cause: A recent configuration change impacted a backend storage layer, which caused latency to authentication requests.

Mitigation: The configuration was rolled back to mitigate the issue.


- Posted on Sep 29, 05:19 UTC

IN PROGRESS: 

As per update from Microsoft, we have noted below:

 MS Engineering teams have applied mitigation steps and are continuing to validate for full mitigation. 
 At this time, customers in the Azure Public  clouds should see signs of recovery.


- Posted on Sep 29, 02:15 UTC

Identified: 
- Posted on Sep 28, 00:00 UTC