Sitecore Cloud - Status Page Last updated 27 seconds ago

  Oct 10, 2017

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Outage for Email Cloud EXM 3.4 +

Issue Identified: We have identified some issues  with our Service Email Cloud EXM 3.4 +. All Customer using Email Cloud EXM 3.4 + are effected.

 

Updates Summary

Issue Resolved: In collaboration with Microsoft Azure Support, vendor of connector service, the root cause of issue was identified and resolved.
- Posted on Oct 10, 13:03 UTC

Workaround in progress: Connector app redeployment is now in progress by Sitecore Cloud Operations
- Posted on Oct 10, 05:10 UTC

Cause confirmed: In collaboration with Microsoft Azure Support, vendor of connector service, the root cause of issue was identified in the infrastructure. The workaround being suggested as full app redeployment.
- Posted on Oct 10, 03:05 UTC

Issue Identified: 

Starting ~ 13:00 UTC today, we have identified an issue with our cloud service behind Email Cloud solution for EXM 3.4+. Our team is actively working on identifying potential workaround.

Impact on customers: Sitecore Email Experience Manager (EXM) does not work with Email Cloud.


- Posted on Oct 09, 16:02 UTC