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  Sep 17, 2020

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Elevated 5xx Events API error rates and increased latency for some SparkPost and SparkPost Enterprise customers (US hosted only)

Sep 17, 2020 - 11:11 EDT

Sparkpost experiencing an elevated level of API and UI errors and latency for the Events APIs for some SparkPost and SparkPost Enterprise customers. This does NOT affect the Transmissions API and SMTP injection API. Please retry any 5xx error.
Note: This issue does not impact our SparkPost customers hosted in the EU.

Sep 17, 2020 - 12:43 EDT

The issue has been identified and a fix is being implemented by sparkpost.

Sep 17, 2020 - 13:09 EDT

A fix has been implemented and sparkpost is monitoring the results.

Sep 17, 2020 - 13:42 EDT

All delayed data has caught up. sparkpost continue to monitor the API for error rates and latency.

Sep 17, 2020 - 17:16 EDT

sparkpost is continuing to monitor elevated error rates in the Events API. Data loading continues to be up to date. They are working on a remediation for the API and will provide updates as they make progress

Sep 17, 2020 - 18:58 EDT

This incident has been resolved.


Updates Summary

- Posted on Sep 17, 00:00 UTC