Sitecore Cloud - Status Page Last updated 2 minutes ago
Sitecore via Azure Marketplace
Service is operating normally
Sitecore via AppSource
Service is operating normally
Sitecore Managed Cloud
Service is operating normally
Status Service Name Comments
  Running
Customer Resources Service is operating normally
  Running
Managed Cloud - Core Service is operating normally
xDB Cloud 1.0 - 2.0
Service is operating normally
Status Service Name Comments
  Running
xDB Cloud Core & REST API Service is operating normally
  Running
Customer Resources Service is operating normally
Email Cloud for EXM 3.4+
Service is operating normally
Status Service Name Comments
  Running
Connector Service Service is operating normally
  Running
Vendor (Sparkpost) Service is operating normally
Device Detection
Service is operating normally
IP Geolocation
Service is operating normally
App Center UI
Service is operating normally
Scheduled Events

  Dec 13, 2018

Sitecore Email Cloud Connector Maintenance

Estimated time frame: Dec 13, 11:00 - Dec 13, 12:30 UTC

Sitecore Cloud Operations team will perform maintenance on Sitecore Email Cloud Connector Service.

 

No impact expected on customers using Email Cloud Service.


- Posted on Dec 13, 11:00 UTC

Identified: Planned service maintenance window for Email Cloud Connector Service.
- Posted on Dec 10, 00:00 UTC

Past Events

  Dec 06, 2018

Sitecore Azure Marketplace Core service update

Sitecore Cloud Operations team is preparing a planned update on the Azure Marketplace infrastructure. 

Affected Sitecore Cloud Service: Sitecore Azure Marketplace.

Expected impact on customers: No impact to the existing Sitecore Customer's Cloud resources.

Release Highlights:

  • Commerce 9.0 Update-3 for Sitecore 9.0 Update-2
  • Storefront 1.0 Update-3 for Sitecore 9.0 Update-2
  • SPA bug fixes
    • SAS token for arm modules parameters is not same as module arm template link SAS token
    • Certificate control bundle fields does not validate CommonName and Password field

- Posted on Dec 06, 00:30 UTC

COMPLETED: This upgrade has been successfully performed on production
- Posted on Dec 06, 13:45 UTC

IN PROGRESS: Production upgrade using latest product release packages is in progress.
- Posted on Dec 06, 01:18 UTC

STARTED: The deployment on to the production environment has been started
- Posted on Dec 06, 00:52 UTC

Identified: 
- Posted on Dec 05, 00:00 UTC

  Dec 04, 2018

Intermittent Network Degradation - South Central US

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an alert which we would like to bring to your attention.

Affected Sitecore Cloud Service: Sitecore Managed Cloud - Customer

Customer identification: The South Central US Managed Cloud Customers

Issue description: As per Azure communication, the South Central US Managed Cloud Customers might have experienced degraded performance, network drops or time outs when accessing Azure resources hosted in this region. Applications and resources that retried connections or requests may have succeeded due to multiple redundant network devices and routes available within Azure data centers.

Impact: Degraded Performance, network drops or time outs when accessing Azure resources in the South Central US Data Center.

Additional references:  https://azure.microsoft.com/en-us/status/history/

Date identified: Between 02:48 UTC and 04:52 UTC on 04 Dec 2018

Date resolved: 04 Dec 2018 at 04:52 UTC 

Planned further actions: Azure Engineers are continuing to investigate & establish the full root cause. A full Root Cause Analysis should be updated in approximately 72 hours on the above Azure reference link.

Who performs further actions: Azure

Next update planned at: No further updates


- Posted on Dec 04, 02:48 UTC

RESOLVED: As per Azure, this issue is now resolved.
- Posted on Dec 04, 06:35 UTC

Identified: 
- Posted on Dec 04, 00:00 UTC

  Nov 29, 2018

Elevated 5xx errors and latency increase for Email Cloud Sparkpost US customers

Sparkpost reported an elevated level of API errors and latency APIs for some US customers on 28 Nov 2018 20:30 - 21:44 UTC.
If you got any errors while sending emails during issue time-frame, please try again.
Note: This issue does not impact our Sparkpost Enterprise customers hosted in the EU.

More details on Sparkpost status page: https://status.sparkpost.com/incidents/h27bwxyy4gy2


- Posted on Nov 28, 20:30 UTC

Resolved: Sparkpost reported that issue was resolved on 28 Nov 2018 21:44 UTC
- Posted on Nov 29, 02:40 UTC

  Nov 27, 2018

Sitecore Azure Marketplace Core service update

Sitecore Cloud Operations team is preparing a planned update on the Azure Marketplace infrastructure. 

Affected Sitecore Cloud Service: Sitecore Azure Marketplace.

Expected impact on customers: 
No impact to existing Sitecore Customer's Cloud resources.

Release Highlights:

  • New Sitecore release  with modules:
    • CDN 1.0.0
    • JSS 11.0.0
    • SXA 1.8.0
    • Salesforce 1.0.0
  • SXA Compatibility update:
    • Sitecore 9.0.2 supports SXA 1.8 instead 1.7.1
  • An Option added to Marketplace to switch On/Off Application Insight in the Sitecore 9.1.0 deployment
  • An new option added to Marketplace to provision CDN as a part of the Sitecore deployment or Customer use their existing CDN
  • Added "patches" arm templates folder support in Storage API Upload Endpoint

- Posted on Nov 26, 09:00 UTC

FINISHED: The update has been completed successfully.
- Posted on Nov 27, 13:27 UTC

STARTED: The Core service update has been started.
- Posted on Nov 26, 09:00 UTC

  Nov 08, 2018

Sitecore Managed Cloud Subscriptions Update

Updating Azure Subscriptions setup for all Managed Cloud customers to comply with latest update to Access Policy published here: https://kb.sitecore.net/articles/133931. No impact and no service interruptions are expected.


- Posted on Nov 29, 14:00 UTC

Identified: 

Access Policy published here: https://kb.sitecore.net/articles/133931.


- Posted on Nov 08, 00:00 UTC