| Sitecore via Azure Marketplace | Service is operating normally |
| Sitecore via AppSource | Service is operating normally |
| Device Detection | Service is operating normally |
| IP Geolocation | Service is operating normally |
| App Center UI | Service is operating normally |
Sep 01, 2019
Azure SQL Database traffic migration to newer Gateways
Estimated time frame: Sep 01, 00:00 - Sep 01, 23:30 UTC
Gateways built on new hardware are being added to SQL DB in various regions. This will allow logins to be serviced by more than one Gateway in these regions, leading to better response times and reduced latency.
This will change the public IP address to which DNS will resolve for your SQL Database, effective September 1, 2019.
Impact: Potential loss of connectivity for Customers using IP restriction rules on Azure SQL Databases.
For the majority of customers, we expect this change will not impact connectivity to SQL Database. However, we recommend that you white list IP addresses for all Gateways in the regions listed at the bottom of this message, as outlined in the table here.
Scheduled: This migration has been scheduled to complete on September 1, 2019.
Identified: This issue has been identified from the notification email sent by Microsoft Azure team.
Jul 05, 2019
Sitecore Managed Cloud - Azure Connectivity Issues for UK South
During daily monitoring activities, Sitecore Cloud Operations engineers found an issue with Microsoft Azure due to which some of the Managed Cloud customers across UK South region may be affected.
Affected Sitecore Cloud Service: Sitecore Managed Cloud customers
Customer identification: Sitecore Managed Cloud customers in the UK South Region
Impact: The problem reported by Microsoft affects the Sitecore Managed cloud customers leveraging Storage in the UK South Region, Between 06:00 UTC and 16:25 UTC on 04 July 2019.
They might have experienced service availability issues. In addition, resources with dependencies on Storage, may also have experienced downstream impact in the form of availability issues. These impacted services include App Services, Virtual Machines, Backup, KeyVault, App Insights, Logic Apps, and Azure Data Factory v2.
Additional references: https://status.azure.com/en-us/status
Sitecore engineers will closely follow up on the issue and post further updates under this event article on status page.
MITIGATED: As per the update from Microsoft Azure Engineers, they manually applied load balancing configuration changes to bring the affected storage scale unit back to a healthy state. As a consequence, resource utilization levels were brought back to normal , hence mitigating the issue.
Jul 03, 2019
Sitecore Managed Cloud - Azure Infrastructure Issues
During daily monitoring activities, Sitecore Cloud Operations engineers found an issue with Microsoft Azure due to which some of the Managed Cloud customers across any region may be affected.
Affected Sitecore Cloud Service: Sitecore Managed Cloud customers
Customer identification: All Sitecore Managed Cloud customers
A subset of customers using Diagnostic Logs may receive failure notifications when performing service management operations - such as create, update, delete - for resources. Impact will include Autoscale settings, Classic alerts and Diagnostics settings. Existing alert and settings are not impacted.
Additional references: https://status.azure.com/en-us/status
Sitecore engineers will closely follow up on the issue and post further updates under this event article on status page.
IDENTIFIED: This issue has been identified from the Azure status page.
IN PROGRESS:
As per Microsoft, Azure engineers have been able to identify possible underlying cause, and are working to determine mitigation options.
Sitecore Cloud Operations will closely follow up on the issue and post further updates under this event article on status page.
Resolved: Microsoft Azure Engineers have corrected the issue which were causing the impact on Autoscale settings, Classic alerts and Diagnostics settings.
Jun 19, 2019
190619 Sitecore Managed Cloud - Problems Creating and Moving Azure Resources
Managed Cloud customers in the affected Azure regions may experience issues when changing Web APP infrastructure via the Azure portal. Additionally, Azure web app resources with autoscaling and loading site metrics may be affected per Azure issue (_DLQ-VVG). The issue was identified at 6 AM UTC June 19 2019.
The affected list of Azure regions is as follows:
Australia Central, Australia Central 2, Australia East, Australia Southeast, Brazil
South, Canada Central, Canada East, Central India, Central US, East Asia, East US,
East US 2, France Central, France South, Japan East, Japan West, Korea Central,
Korea South, North Central US, North Europe, South Africa North, South Africa
West, South Central US, Southeast Asia, South India, UK South, UK West, West
Central US, West Europe, West India, West US, West US 2
Microsoft engineers are actively investigating this issue.
Web App Management Experiencing Problems: An issue has been identified affecting Azure web app management operations such as creating, deleting and moving resources. Customers creating, deleting and moving web app resources may experience 500 errors or delayed performance. Additionally, resources configured for autoscaling may be affected.
Resolved:
Microsoft Azure Engineers have corrected the issue which were causing the impact to Azure App Services.
Identified:
Jun 18, 2019
Sitecore Azure Marketplace Core services update
Sitecore Cloud Operations team is preparing a planned update on the Azure Marketplace infrastructure with new release packages & product packages.
Affected Sitecore Cloud Service: Sitecore Azure Marketplace.
Expected impact on customers: No impact to the existing Sitecore Customer's Cloud resources.
Release Highlights:
- Sitecore 9.2.0 with modules
- CDN 1.0.0
- JSS 12.0.0
- SXA 1.9.0
- Salesforce 1.0.0
Resolved: The scheduled Azure Marketplace update is succesfully completed.
In Progress:
The update has been started
Scheduled: This upgrade has been scheduled
May 12, 2019
Sitecore Email Cloud (Sparkpost) - Transition from Message Events API to Events API
During daily monitoring activities, Sitecore Cloud Operations engineers noticed an operational notice from the Email cloud vendor "Sparkpost" which communicates that the Message Events API will be replaced by the Events API
Affected Sitecore Cloud Service: Sitecore Email Cloud customers
Customer identification: Sitecore Email Cloud customers
Impact: Starting on October 1, 2019, all the API calls made to Sparkpost must use the Events API. The Message Events API will be discontinued, and hence customers using the Message Events API will not be able to get the required data from Sparkpost.
Additional references: The Events Search which is part of the Events API has robust searching capabilities that provide ready access to the raw event data associated with the messages that are sent via SparkPost.
In order to help the customers with the transition, Sparkpost has also come up with a migration aid for node.js or python.
UPDATE:
It has been confirmed that this update/change will NOT impact any of the Sitecore Email cloud customers.
And Sitecore Cloud Operations have taken necessary internal actions regarding this API change.
Identified: