| Sitecore via Azure Marketplace | Service is operating normally |
| Sitecore via AppSource | Service is operating normally |
| Device Detection | Service is operating normally |
| IP Geolocation | Service is operating normally |
| App Center UI | Service is operating normally |
Sep 01, 2019
Azure SQL Database traffic migration to newer Gateways
Estimated time frame: Sep 01, 00:00 - Sep 01, 23:30 UTC
Gateways built on new hardware are being added to SQL DB in various regions. This will allow logins to be serviced by more than one Gateway in these regions, leading to better response times and reduced latency.
This will change the public IP address to which DNS will resolve for your SQL Database, effective September 1, 2019.
Impact: Potential loss of connectivity for Customers using IP restriction rules on Azure SQL Databases.
For the majority of customers, we expect this change will not impact connectivity to SQL Database. However, we recommend that you white list IP addresses for all Gateways in the regions listed at the bottom of this message, as outlined in the table here.
Scheduled: This migration has been scheduled to complete on September 1, 2019.
Identified: This issue has been identified from the notification email sent by Microsoft Azure team.
Aug 19, 2019
Sitecore Azure Marketplace Core Services Update
Sitecore Cloud Operations team is preparing a planned upgrade on the Azure Marketplace infrastructure with new release packages & product packages.
Affected Sitecore Cloud Service: Sitecore Azure Marketplace.
Expected impact on customers: No impact to the existing Sitecore Customer's Cloud resources.
Release Highlights:
- SXA 1.8 Initial Release & Sitecore Experience Accelerator Storefront 1.4 Initial Release compatibility updated.
- Marketplace SPA Auditing.
COMPLETED: This upgrade has now been completed.
In Progress: Sitecore Azure Marketplace Core services upgrade is in progress.
STARTED: This upgrade has been started.
Identified:
Aug 16, 2019
Azure Services - Connectivity Issues for Some Resources - South Central US
During daily monitoring activities, Sitecore Cloud Operations engineers found an issue with Microsoft Azure due to which some of the xDB Cloud and Managed Cloud customers in the South Central US region are affected.
Affected Sitecore Cloud Service: Sitecore xDB Cloud & Managed Cloud customers.
Customer identification: A few customers in the South Central US region are affected.
Impact: Between Aug 16, 14:16 - Aug 16, 21:36 UTC, customers may have experienced some issues connecting to their resources.
Additional references: https://app.azure.com/h/KT5G-BC8/c4f7bb
Mitigation: Microsoft Azure Engineers replaced the equipment affecting the resources, and have mitigated the issue.
Resolved: According to the Azure status update, this has been resolved & mitigated
Identified: Microsoft Engineers identified Azure Service connectivity issues in the South Central US Data Center
Aug 13, 2019
Sitecore Managed Cloud - Azure Storage Issue for West Europe
During daily monitoring activities, Sitecore Cloud Operations engineers found an issue with Microsoft Azure due to which some of the Managed Cloud customers in West Europe are affected.
Affected Sitecore Cloud Service: Sitecore Managed Cloud customers.
Customer identification: Few Managed Cloud customers hosted in West Europe Azure region.
Impact: Between 21:57 and 23:29 UTC on 12 Aug 2019, customers might have received failure notifications when performing service management operations - such as create, update, delete - for their Managed cloud resources hosted in this West Europe Azure region.
Additional references: https://app.azure.com/h/5LQ7-HC8/36c95a
Mitigation: Microsoft Azure Engineers have performed a change to the service configuration to mitigate the issue.
RESOLVED: According to the Azure status update, this has been resolved & mitigated
Identified:
Aug 11, 2019
Sitecore Managed Cloud - Application Insights Data Latency
Managed Cloud customers using ApplicationInsights in East US may have experienced increased latency or minor delays when accessing monitoring data between 22:00 UTC on August 10 2019 and 2:55 UTC on August 11 2019. Azure technicians restarted a relevant backend service and the issue has now been successfully mitigated.
Resolved: MS techs have resolved the latency issues by restarting a relevant backend service and verifying it is healthy.
Identified:
May 12, 2019
Sitecore Email Cloud (Sparkpost) - Transition from Message Events API to Events API
During daily monitoring activities, Sitecore Cloud Operations engineers noticed an operational notice from the Email cloud vendor "Sparkpost" which communicates that the Message Events API will be replaced by the Events API
Affected Sitecore Cloud Service: Sitecore Email Cloud customers
Customer identification: Sitecore Email Cloud customers
Impact: Starting on October 1, 2019, all the API calls made to Sparkpost must use the Events API. The Message Events API will be discontinued, and hence customers using the Message Events API will not be able to get the required data from Sparkpost.
Additional references: The Events Search which is part of the Events API has robust searching capabilities that provide ready access to the raw event data associated with the messages that are sent via SparkPost.
In order to help the customers with the transition, Sparkpost has also come up with a migration aid for node.js or python.
UPDATE:
It has been confirmed that this update/change will NOT impact any of the Sitecore Email cloud customers.
And Sitecore Cloud Operations have taken necessary internal actions regarding this API change.
Identified: