Sitecore Cloud - Status Page Last updated 27 seconds ago
Sitecore Azure Marketplace
Service is operating normally
Sitecore Managed Cloud
Service is operating normally
Status Service Name Comments
  Running
Customer Resources Service is operating normally
  Running
Managed Cloud - Core Service is operating normally
xDB Cloud 1.0 - 2.0
Service is operating normally
Status Service Name Comments
  Running
xDB Cloud Core & REST API Service is operating normally
  Running
Customer Resources Service is operating normally
Email Cloud for EXM 3.4+
Service is operating normally
Status Service Name Comments
  Running
Connector Service Service is operating normally
  Running
Vendor (Sparkpost) Service is operating normally
Spam Check
Service is operating normally
Email Preview
Service is operating normally
Device Detection
Service is operating normally
IP Geolocation
Service is operating normally
App Center UI
Service is operating normally
Active Events

  May 26, 2018

Deployment - Sitecore Azure Marketplace Core service update

Estimated time frame: May 24, 10:10 - May 28, 23:30 UTC

Sitecore Cloud Operations team is preparing a planned update on Azure Marketplace infrastructure. 

Affected Sitecore Cloud Service:  Sitecore Azure Marketplace

Expected impact on customers: No impact to existing Sitecore Customer's Cloud resources.

Release summary:

  • Marketplace API and SPA v3
    • Data Structure Improvements
    • SPA Improvements
    • API updates to support Data Structure Improvements

- Posted on May 24, 10:10 UTC

IN PROGRESS: 

Deployment in progress, No impact expected to existing or new  Sitecore Customer's Cloud resources.


- Posted on May 25, 16:56 UTC

Deployment Started: The deployment on Production has been started.
- Posted on May 24, 10:09 UTC

Identified: 
- Posted on May 24, 00:00 UTC

Past Events

  May 25, 2018

CES 2.1.1 Release - IP Geo location and Tenant Info services Upgrade

Sitecore prepares an upgrade to the Contact Enrichment Services namely the Geo IP & TenantInformation Services on Azure.

Impact on Customers: No impact on live customer solutions expected.

Release Highlights:

1) Strip IP address captured in application insights to be GDPR compliant.

2) Fix various bugs related to consumption data collection & aggregation.

Bug Fixes included:

1)  Application reported wrongly when aggregating multiple apps from CESConsumption to App center consumption repository.

2)  Strip custom IP address from IP Geo URL in Application Insights

3)  Fix stream analytics query to include fields into rowId

 


- Posted on May 25, 01:00 UTC

COMPLETED: 

Upgrade successfully completed.

All services up & running.


- Posted on May 25, 16:52 UTC

IN PROGRESS: The deployment of the upgrade packages is in progress.
- Posted on May 25, 13:00 UTC

STARTED: Deployment of the upgrade release package for both IP Geo & TenantInfo Azure cloud services has been started.
- Posted on May 25, 10:56 UTC

Identified: 
- Posted on May 25, 00:00 UTC

  May 23, 2018

Managed Cloud Infrastructure Alert


- Posted on May 23, 00:00 UTC

Resolved: 

Issue resolved at 20:30 UTC on 23 May 2018

Issue has been resolved by Microsoft Engineers.

More details: https://azure.microsoft.com/en-us/status/history/


- Posted on May 23, 21:02 UTC

Identified: 

Issue started at 18:20 UTC on 23 May 2018  

A subset of Managed Cloud customers may experience issues when changing infrastructure via Azure Portal. Live solution not affected.

More details: https://azure.microsoft.com/en-us/status/

Sitecore Cloud Engineers will keep monitoring managed cloud services and provide an update once the issue is resolved.


- Posted on May 23, 00:00 UTC

  May 23, 2018

IP Geolocation and Device Detection - Consumption Issues for April-May

There was an inconsistency found in the data consumption aggregation logic on Contact Enrichment Services side. Therefore, while consumption data is still collected, the aggregated view of the consumption data may show incorrect numbers for April and May. Sitecore team is working on the issue analysis and mitigation.

Impact: Consumption data shown in App Center might be incomplete for April, May 2018 and further.

Affected Services: IP Geolocation, Device Detection


- Posted on May 18, 07:00 UTC

ISSUE RESOLVED: The internal Sitecore IP Geolocation and Device Detection configuration issue has now been rectified and we have verified that consumption data is valid and up to date.
- Posted on May 23, 11:37 UTC

Identified: The issue has been identified. Sitecore team is working on the root cause analysis and mitigation. Next updates will posted as soon as possible.
- Posted on May 18, 07:00 UTC

  May 22, 2018

Email Cloud - Web server Planned Maintenance

Sitecore is planning the maintenance activity for the Email Cloud web Server. 

 

Expected impact:During maintenance window ,Email Cloud customers Might not be able to use the Email Cloud Service.


- Posted on May 22, 10:00 UTC

Maintenance Status: 

Planned maintenance activity for the Email Cloud web Server was successfully completed. No issues were identified after the Web Server Maintenance.


- Posted on May 22, 10:50 UTC

Identified: 

Maintenance Window was required for the Email Cloud Web Server Maintenance.


- Posted on May 17, 00:00 UTC

  May 14, 2018

Deployment - Sitecore Azure Marketplace Core service update

Sitecore Cloud Operations team is preparing a planned update on Azure Marketplace infrastructure. 

Affected Sitecore Cloud Service:  Sitecore Azure Marketplace

Expected impact on customers: No impact to existing Sitecore Customer's Cloud resources.

Release summary:

  • EXM 3.5.2
  • EXM 3.5.2 Support to Sitecore 8.2.7

- Posted on May 14, 11:00 UTC

Current deployment status: The update has been finished.
- Posted on May 14, 14:55 UTC