| Sitecore via Azure Marketplace | Service is operating normally |
| Sitecore via AppSource | Service is operating normally |
| Sitecore Managed Cloud | Active event - Managed Cloud 8.2 and xDB Cloud to Terminate in June 2020 – Upgrade Now! |
| Status | Service Name | Comments |
|---|---|---|
| Info | Customer Resources | Active event - Managed Cloud 8.2 and xDB Cloud to Terminate in June 2020 – Upgrade Now! |
| Info | Managed Cloud Service | Active event - Managed Cloud 8.2 and xDB Cloud to Terminate in June 2020 – Upgrade Now! |
| Info | Managed Cloud - Core | Active event - Managed Cloud 8.2 and xDB Cloud to Terminate in June 2020 – Upgrade Now! |
| xDB Cloud 1.0 - 2.0 | Active event - Managed Cloud 8.2 and xDB Cloud to Terminate in June 2020 – Upgrade Now! |
| Status | Service Name | Comments |
|---|---|---|
| Info | xDB Cloud Core & REST API | Active event - Managed Cloud 8.2 and xDB Cloud to Terminate in June 2020 – Upgrade Now! |
| Info | Customer Resources | Active event - Managed Cloud 8.2 and xDB Cloud to Terminate in June 2020 – Upgrade Now! |
| Device Detection | Service is operating normally |
| IP Geolocation | Service is operating normally |
| App Center UI | Service discontinued |
May 22, 2020
Sitecore App Center discontinued
Estimated time frame: Apr 06, 00:00 - Apr 06, 00:00 UTC
All active subscriptions and apps will continue to work without any issues, but the App Center embedded application and UI have been discontinued.
The IP Geo activation and Managed Cloud consumption reviewing capabilities have moved to the Sitecore Support & Self-Service Portal.
If you have any questions, please create a service request or contact your Customer Success Manager.
May 22, 2020
Managed Cloud 8.2 and xDB Cloud to Terminate in June 2020 – Upgrade Now!
Estimated time frame: Feb 07, 14:29 - Jun 30, 00:00 UTC
In order to continue using the service all xDB Cloud customers and Managed Cloud customers who runs xP/xDB on Sitecore 8.2.x must request the migration of Mongo cluster to MongoDB Atlas by raising a Service Request on Sitecore Support Portal.
On 30 June 2020 mLab service will be shut down and migration will no longer be possible. After 30 June 2020 all non-migrated Mongo clusters will go offline which will result in xP/xDB functionality outage.
Reason behind: mLab is now part of MongoDB, Inc., the company behind the database that powers Managed Cloud and xDB Cloud services. For background please see the announcement. As part of merging the two organizations they will be sun-setting mLab's service and working with users to migrate to MongoDB Atlas.
For more details please contact you account manager or local sales representatives.
Update: Migration of Mongo cluster requires Sitecore xP to be running on version 8.2 Update 7. Please consider time required for version upgrade when planning the migration.
May 11, 2020
Azure Redis TLS Upgrades May Impact Sitecore 8.x Implementations
Estimated time frame: May 11, 05:00 - Jan 01, 00:00 UTC
Microsoft Azure will shift support to TLS 1.2 for Azure Redis Cache and will stop supporting TLS 1.0 and TLS 1.1 effective May 11th. For details see the Microsoft documentation on the issue.
This change may impact Sitecore Managed Cloud customers using Sitecore version 8.x that depend on Azure Redis Cache on .NET 4.6.1 below and also using TLS 1 or TLS 1.1.
The following article outlines how to ensure compatibility with TLS 1.2 for Azure Redis and Sitecore 8.x: https://kb.sitecore.net/articles/067788.
Updated Date: This activity has been set for May 11th instead of March 31st as originally communicated by Microsoft.
Updated: Sitecore official KB article publised to https://kb.sitecore.net/articles/067788.
Identified: Notice posted with proposed solution. Sitecore KB article to follow.
May 22, 2020
Sitecore Managed Cloud - Core Services Update
As part of regular internal service updates, we have planned to update our internal billing services with new features on May 22 , 2020 , 2:00 AM UTC.
Affected Sitecore Cloud Service: Managed Cloud Core services and Consumption Billing.
Impact on Customers: No downtime and no impact on live customer solutions expected.
Completed: The upgrade activity has been completed
In Progress: The upgrade activity has been Started.
Scheduled: This upgrade has been scheduled
May 14, 2020
Azure Monitoring Maintenance work
Planned maintenance work on Azure resource monitoring.
No impact on the Customers expected
Completed:
Scheduled:
Apr 20, 2020
Sitecore Azure Marketplace Core Services Update
Completed: Scheduled Deployment completed successfully.
In-Progress: The deployment is in progress.
Scheduled: Sitecore Cloud Operations team is preparing a planned deployment on the Azure Marketplace infrastructure for the critical security patch for Sitecore 9.0.0, 9.0.1, 9.0.2 and 9.1.0
Apr 13, 2020
Sitecore Azure Marketplace Core Services Update
Sitecore Cloud Operations team is preparing a planned deployment on the Azure Marketplace infrastructure with the artifacts for Sitecore 9.2.0 & Sitecore 9.3.0 Arm Template Updates
Affected Sitecore Cloud Service: Sitecore Azure Marketplace.
Expected impact on customers: No impact to the existing Sitecore Customer's Cloud resources.
Release Highlights:
Sitecore 9.2.0 & Sitecore 9.3.0 Arm Template Updates
COMPLETED: The update has been completed successfully & all the post deploy validations are successful.
IN PROGRESS: New ARM templates update for Sitecore 9.2 & 9.3 is in progress.
STARTED: The production Azure Marketplace update for the new ARM templates has been started.
Identified:
Apr 02, 2020
Sitecore Managed Cloud - Core Services Update
As part of regular internal service updates , we have planned to update our internal billing services with new features on April 02 , 2020 , 6:00 AM UTC.
Impact: No impact expected.
Completed: Scheduled Deployment completed successfully.
Identified: