| Sitecore via Azure Marketplace | Service is operating normally |
| Sitecore via AppSource | Service is operating normally |
| Sitecore Managed Cloud | Active event - Sitecore Managed Cloud - Azure App Service upgrade to .NET Framework 4.7.2 |
| Status | Service Name | Comments |
|---|---|---|
| Info | Customer Resources | Active event - Sitecore Managed Cloud - Azure App Service upgrade to .NET Framework 4.7.2 |
| Info | Managed Cloud - Core | Active event - Sitecore Managed Cloud - Azure App Service upgrade to .NET Framework 4.7.2 |
| xDB Cloud 1.0 - 2.0 | Active event - Sitecore Managed Cloud - Azure App Service upgrade to .NET Framework 4.7.2 |
| Status | Service Name | Comments |
|---|---|---|
| Info | xDB Cloud Core & REST API | Active event - Sitecore Managed Cloud - Azure App Service upgrade to .NET Framework 4.7.2 |
| Info | Customer Resources | Active event - Sitecore Managed Cloud - Azure App Service upgrade to .NET Framework 4.7.2 |
| Device Detection | Service is operating normally |
| IP Geolocation | Service is operating normally |
| App Center UI | Service is operating normally |
Sep 22, 2018
Sitecore Managed Cloud - Azure App Service upgrade to .NET Framework 4.7.2
Estimated time frame: Sep 01, 00:30 - Sep 30, 23:30 UTC
Sitecore Cloud Operations team brings to your notice the below Planned Azure App services upgrade:
Affected Sitecore Cloud Service: Sitecore Managed Cloud (Any Topology).
Maintenance Upgrade Summary:
We have received notifications from Microsoft that they will be rolling out .NET 4.7.2 across all Azure App Service instances in September, 2018, this is not an optional rollout.
The Azure app service apps for the Sitecore Managed cloud environments will be upgraded to the .NET Framework 4.7.2 update.
Since the release is backwards compatible any existing Sitecore instances should be free from issues.
We have reviewed the Release Notes - there are no breaking changes for applications targeting previous versions (4.5, 4.6, 4.7.1) and since Sitecore explicitly includes target framework in the httpRuntime/targetFramework attribute, and is compiled for previous versions of .NET Framework, there shouldn’t be any change to our services.
Expected impact on customers:
As per Azure , there should not be any service interruptions associated with this update for the various Sitecore Managed Cloud environments.
However, this status update will serve as a heads up notification , since the upgrade will be performed on the Sitecore Managed Cloud Azure App Services.
When ? : Update scheduled throughout the month of SEP-2018.
Release details:
Please refer to below for complete details about this release:
1) .NET Framework 4.7.2 release announcement
2) https://github.com/Azure/app-service-announcements/issues/89
3) https://blogs.msdn.microsoft.com/dotnet/2018/04/30/announcing-the-net-framework-4-7-2/
In Progress: This upgrade will be in progress throughout the month of September - 2018
Identified:
Sep 07, 2018
Managed Cloud - Azure South Central US location multiple services connection problems
Azure reported that starting from 09:26 UTC 04 Sep 2018 multiple services in South Central US region may be inaccessible, more details on https://azure.microsoft.com/en-us/status/.
Managed Cloud customers may experience problems while accessing resources in Azure Portal, also all Azure resources like Web Apps, SQL databases, storage etc. and Mongo databases connection may fail by timeout for the South Central US region.
xDB Cloud 1.0 customers may also experience connection problems from multiple locations.
Sitecore team will keep monitoring and updating the status.
Resolved: Azure reported that all services are now restored.
Mitigated:
Azure engineers report that most of the services have been restored. All Managed Cloud and xDB Cloud customers shouldn't have any issues, however Azure engineers haven't yet restored Storage services in South Central US.
Azure engineering status update:
Azure Engineers have restored storage availability for the majority of impacted services, and customers should be continuing to see improvements to service availability.
Azure Engineers are continuing to work on any residual storage impact to fully mitigate this issue.
Azure engineering status: Azure Engineers are prioritizing the restoration of Storage resources in order to recover all services with dependencies on these impacted resources. As storage mitigation continues to progress, a necessary extended mitigation phase is required.
Update: Azure Support Engineers continue to focus on the restoration of Storage-related resources as a majority of services still impacted are dependent on this service.
The next update will be provided by 11:00 UTC 05 Sep 2018 or as events warrant.
In Progress: Sitecore team have identified that xDB Cloud 1.0 customers may also experience connection timeouts. We are working on identifying the full impact.
Identified: Azure support has identified the root cause which was in a localized cooling system failure and working on the solution.
Aug 31, 2018
Email Cloud Sparkpost SMTP API errors and latency
Some customers may experience 5xx errors and increased latency during email injections. Please retry later any 5xx error.
Note: Customers who use Sparkpost EU are not affected.
More details on Sparkpost status page: https://status.sparkpost.com/
Resolved: The issue has been resolved.
Identified:
Aug 21, 2018
Email Cloud Sparkpost SMTP API errors and latency
Some customers may experience 5xx errors and increased latency during email injections. Please retry later any 5xx error.
Note: Customers who use Sparkpost EU are not affected.
More details on Sparkpost status page: https://status.sparkpost.com/
Resolved: The incident has been resolved.
Identified: Incident has been identified.
Identified:
Aug 15, 2018
Sitecore Azure Marketplace Core service update
Sitecore Cloud Operations team is preparing a planned update on Azure Marketplace infrastructure.
Affected Sitecore Cloud Service: Sitecore Azure Marketplace.
Expected impact on customers: No impact to existing Sitecore Customer's Cloud resources.
Release Highlights
· Commerce 9.0.2 Release (currently available with Azure Search provider only).
· Storefront 1.0.2 Release.
Finished: The update has been completed.
Update: The update has been started.
Aug 03, 2018
xDB Cloud Core services upgrade
Sitecore Cloud Operations team is preparing a planned upgrade of xDB Cloud Core services.
No impact on customers expected.
UPDATE: The upgrade has been completed successfully.
Identified: The upgrade has been started.