Sitecore Cloud - Status Page Last updated 3 minutes ago
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Service is operating normally
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Sitecore Managed Cloud
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Status Service Name Comments
  Running
Customer Resources Service is operating normally
  Running
Managed Cloud - Core Service is operating normally
xDB Cloud 1.0 - 2.0
Service is operating normally
Status Service Name Comments
  Running
xDB Cloud Core & REST API Service is operating normally
  Running
Customer Resources Service is operating normally
Email Cloud for EXM 3.4+
Service is operating normally
Status Service Name Comments
  Running
Connector Service Service is operating normally
  Running
Vendor (Sparkpost) Service is operating normally
Device Detection
Service is operating normally
IP Geolocation
Service is operating normally
App Center UI
Service is operating normally
Scheduled Events

  Nov 16, 2018

Sitecore Managed Cloud Subscriptions Update

Estimated time frame: Nov 16, 14:00 - Nov 16, 18:00 UTC

Updating Azure Subscriptions setup for all Managed Cloud customers to comply with latest update to Access Policy published here: https://kb.sitecore.net/articles/133931. No impact and no service interruptions are expected.


- Posted on Nov 16, 14:00 UTC

Identified: 

Access Policy published here: https://kb.sitecore.net/articles/133931.


- Posted on Nov 08, 00:00 UTC

Past Events

  Nov 13, 2018

Deployment - Managed Cloud Core Update

Sitecore Cloud Operations team is preparing the following planned Release 1.6.0.0 to Sitecore Managed Cloud Services.

Affected Sitecore Cloud Service: Managed Cloud Core services and Consumption Billing.

Impact on Customers: No downtime and no impact on live customer solutions expected.

Release summary:   

Bug 249706

PBI 229838

PBI 206473

PBI 161233


- Posted on Nov 12, 13:30 UTC

FINISHED: The Update has been finished successfully.
- Posted on Nov 13, 13:41 UTC

STARTED: The update has been started.
- Posted on Nov 12, 13:30 UTC

  Nov 12, 2018

Sitecore App Center - Planned Upgrade with New Features & Bug fixes

Release summary:

Sitecore prepares an update to Sitecore App Center server side with Release packages 0.329, 0.333, 0.3331  along with some New features & Bug fixes.

Those changes are focused on internal improvements , optimizations, key bug fixes related to Sitecore Managed Cloud.

  • Removing dependency on Silverlight – Impersonate Management User into SPEAK.
  • Support download of consumption details in Managed Cloud.

Impact on Customers:    No impact on live customer solutions expected.


- Posted on Nov 12, 13:00 UTC

Finished: The Update has been completed successfully.
- Posted on Nov 12, 15:33 UTC

Identified: 
- Posted on Nov 08, 00:00 UTC

  Oct 31, 2018

181026 App Center - Internal Dependent System Update

An internal dependent system related to the App Center requires an update.  There is a possibility that the App Center could be affected by this update.  However, we don't expect that the update will have any impact on App Center customers.
- Posted on Oct 28, 01:00 UTC

Resolved: 

Sitecore Cloud Operations team were able to deploy the hotfix which resolved the reported issues.Post deployment validations and smoke tests passed successfully.


- Posted on Oct 31, 13:47 UTC

Update: 

Sitecore Cloud Operations team have Identified issues which will prevent customers from logging in to The Sitecore App Center UI. The reported issues will not prevent customers from using the other services.


- Posted on Oct 29, 13:53 UTC

Identified: We have been alerted that this system update will take place on 28-Oct-2018 from 01:00 am to 01:00 pm UTC.
- Posted on Oct 26, 17:04 UTC

  Oct 30, 2018

Scheduled Maintenance for Status Page

 Sitecore Cloud Status page will be down for 2 hours for scheduled maintenance starting at 2018-11-06 22:00:00 UTC. During this time, the following instances will be unavailable.

We perform maintenance regularly to ensure the service runs stably and securely for our customers.


- Posted on Nov 06, 22:00 UTC

Identified: We have been alerted that this system update will take place on 2018-11-06 22:00:00 UTC. Status Page will be unavailable During maintenance period. 
- Posted on Oct 30, 00:00 UTC

  Oct 25, 2018

xDB Cloud resource connectivity issues in West US

Beginning at approximately 22:40 UTC on 24 Oct 2018, xDB Cloud customers in West US may have experienced issues connecting to their Azure and MongoDB resources.
- Posted on Oct 24, 22:40 UTC

Resolved: 

As of 00:03 UTC 24-Oct-2018, Azure engineers have restored the affected services.

For additional root cause information, please see the Azure status page.


- Posted on Oct 25, 00:03 UTC

Identified: 
- Posted on Oct 25, 00:00 UTC

In Progress: 

Azure engineers are working to resolve the issues with the West US resources.

Please see updates here: Azure Status page


- Posted on Oct 24, 23:30 UTC