Sitecore Cloud - Status Page Last updated 2 minutes ago
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Service is operating normally
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Sitecore Managed Cloud
Active event - Azure classic alerts migration
Status Service Name Comments
  Info
Customer Resources Active event - Azure classic alerts migration
  Info
Managed Cloud Service Active event - Azure classic alerts migration
  Info
Managed Cloud - Core Active event - Azure classic alerts migration
xDB Cloud 1.0 - 2.0
Service is operating normally
Status Service Name Comments
  Running
xDB Cloud Core & REST API Service is operating normally
  Running
Customer Resources Service is operating normally
Email Cloud for EXM 3.4+
Service is operating normally
Status Service Name Comments
  Running
Connector Service Service is operating normally
  Running
Vendor (Sparkpost) Service is operating normally
Device Detection
Service is operating normally
IP Geolocation
Service is operating normally
App Center UI
Service is operating normally
Active Events

  Sep 21, 2019

Azure classic alerts migration

Estimated time frame: Sep 19, 00:00 - Sep 30, 00:00 UTC

Azure has started classic alerts migration which should be finished by the end of September 2019.

Some Managed Cloud customers may receive emails from Azure like "You’ve been added to an Azure Monitor action group".

There is no impact and no actions required.

More details here: https://docs.microsoft.com/en-us/azure/azure-monitor/platform/monitoring-classic-retirement#retirement-of-classic-monitoring-and-alerting-platform


- Posted on Sep 19, 00:00 UTC

In progress: 

During migration all alerts are being fired again which results in a false-positive alert notifications.

Some customers may receive duplicated alert notifications.


- Posted on Sep 20, 08:08 UTC

Identified: Migration is in progress.
- Posted on Sep 19, 00:00 UTC

Scheduled Events

  Oct 14, 2019

Azure SQL Database traffic migration to newer Gateways

Estimated time frame: Oct 14, 00:00 - Oct 14, 23:30 UTC

 

Gateways built on new hardware are being added to SQL DB in various regions. This will allow logins to be serviced by more than one Gateway in these regions, leading to better response times and reduced latency.

This will change the public IP address to which DNS will resolve for your SQL Database, effective October 14, 2019.

Impact: Potential loss of connectivity for Customers using IP restriction rules on Azure SQL Databases.

For the majority of customers, we expect this change will not impact connectivity to SQL Database. However, we recommend that you white list IP addresses for all Gateways in the regions listed at the bottom of this message, as outlined in the table here.

 More details about decommissioning process given in the following article: Azure SQL Database traffic migration to newer Gateways.

- Posted on Oct 14, 00:00 UTC

Scheduled: This migration has been scheduled to complete on October 14, 2019. 
- Posted on Sep 13, 03:54 UTC

Identified: This issue has been identified from the notification email sent by Microsoft Azure team. 
- Posted on Sep 13, 00:00 UTC

Past Events

  Sep 15, 2019

Sitecore App Center - Planned Upgrade with Bug fixes

Sitecore prepares an update to Sitecore App Center server side with an internal Release Nuget package 0.343, targeted for Sitecore Email Cloud App Updates & Fixes.

These changes are focused on Sitecore Email Cloud solution for EXM internal improvements.

Release Highlights:

  • EXM invoicing: Incorrect quota calculated when order is upgraded.
  • EXM Invoicing: Incorrect Previous Consumption value is calculated.
  • Bug fixes for Errors in generated EXM invoice files.
  • Bug fixes for "Wrong currency" in the generated EXM invoice files . 
  • Other low priority  EXM Invoicing fixes. 

Impact on Customers:    No impact on live customer solutions expected, App Center server will be restarted once closer to finish date.

 
 

- Posted on Sep 13, 00:00 UTC

COMPLETED: This upgrade has been completed.
- Posted on Sep 15, 07:48 UTC

STARTED: This upgrade in the form of deployment of the release packages is in progress.
- Posted on Sep 13, 06:00 UTC

Identified: 
- Posted on Sep 13, 00:00 UTC

  Sep 11, 2019

Sitecore Managed Cloud - Azure Intermittent Connectivity Issues on Australia East

During daily monitoring activities, Sitecore Cloud Operations engineers identified an issue with Microsoft Azure due to which Managed Cloud customers across Australia East may have experienced intermittent connectivity issues while connecting to azure resources hosted in Australia East or logging in to the Azure Portal.

Affected Sitecore Cloud Service: Sitecore Managed Cloud customers hosted on Australia East

Customer identification: Sitecore Managed Cloud customers

Impact: The problem reported by Microsoft results in intermittent connectivity issues while connecting to azure resources hosted in Australia East  or logging in to the Azure Portal with a Microsoft account.

Additional references:  https://status.azure.com/en-us/status 


- Posted on Sep 11, 00:36 UTC

Resolved: Microsoft Azure Engineers have determined that the issue was self-healed by the Azure platform.
- Posted on Sep 11, 01:40 UTC

Identified: This issue has been identified from the Azure status page.
- Posted on Sep 11, 00:36 UTC

  Sep 10, 2019

Deployment - Managed Cloud Core Update

Sitecore Cloud Operations team is preparing the following planned Release 2.3.1.0 to Sitecore Managed Cloud Services.

Affected Sitecore Cloud Service: Sitecore Managed Cloud Core service.

Expected impact on customers: No downtime and no impact on live customer solutions expected.


- Posted on Sep 10, 08:00 UTC

Completed: Sitecore Cloud Operations team have completed the scheduled deployment successfully. 
- Posted on Sep 10, 10:38 UTC

In Progress: We will start the upgrade activities now as per schedule
- Posted on Sep 10, 08:12 UTC

Scheduled: This upgrade has been scheduled. 
- Posted on Sep 02, 13:01 UTC

  Sep 05, 2019

SparkPost - Delays on message delivery to yahoo


- Posted on Sep 05, 00:00 UTC

Resolved: 

This issue have been resolved. More information can be found on https://status.sparkpost.com/.


- Posted on Sep 05, 17:59 UTC

Identified: 

Yahoo had a DNS issue that caused an increase in "delays"/4xx errors on outbound message delivery to yahoo recipients for some SparkPost and SparkPost Enterprise customers (US +EU).


- Posted on Sep 05, 00:00 UTC

  May 12, 2019

Sitecore Email Cloud (Sparkpost) - Transition from Message Events API to Events API

During daily monitoring activities, Sitecore Cloud Operations engineers noticed an operational notice from the Email cloud vendor "Sparkpost" which communicates that the Message Events API will be replaced by the Events API

Affected Sitecore Cloud Service: Sitecore Email Cloud customers

Customer identification: Sitecore Email Cloud customers

Impact:  Starting on October 1, 2019, all the API calls made to Sparkpost must use the Events API. The Message Events API will be discontinued, and hence customers using the Message Events API will not be able to get the required data from Sparkpost.

Additional references:  The Events Search which is part of the Events API has robust searching capabilities that provide ready access to the raw event data associated with the messages that are sent via SparkPost.

In order to help the customers with the transition,  Sparkpost has also come up with a migration aid for node.js or python.


- Posted on Oct 01, 00:00 UTC

UPDATE: 

It has been confirmed that this update/change will NOT impact any of the Sitecore Email cloud customers.

And Sitecore Cloud Operations have taken necessary internal actions regarding this API change.

 


- Posted on May 12, 12:10 UTC

Identified: 
- Posted on May 09, 00:00 UTC