| Sitecore via Azure Marketplace | Service is operating normally |
| Sitecore via AppSource | Service is operating normally |
| Sitecore Managed Cloud | Active event - Azure classic alerts migration |
| Status | Service Name | Comments |
|---|---|---|
| Info | Customer Resources | Active event - Azure classic alerts migration |
| Info | Managed Cloud Service | Active event - Azure classic alerts migration |
| Info | Managed Cloud - Core | Active event - Azure classic alerts migration |
| Device Detection | Service is operating normally |
| IP Geolocation | Service is operating normally |
| App Center UI | Service is operating normally |
Sep 21, 2019
Azure classic alerts migration
Estimated time frame: Sep 19, 00:00 - Sep 30, 00:00 UTC
Azure has started classic alerts migration which should be finished by the end of September 2019.
Some Managed Cloud customers may receive emails from Azure like "You’ve been added to an Azure Monitor action group".
There is no impact and no actions required.
More details here: https://docs.microsoft.com/en-us/azure/azure-monitor/platform/monitoring-classic-retirement#retirement-of-classic-monitoring-and-alerting-platform
In progress:
During migration all alerts are being fired again which results in a false-positive alert notifications.
Some customers may receive duplicated alert notifications.
Identified: Migration is in progress.
Oct 14, 2019
Azure SQL Database traffic migration to newer Gateways
Estimated time frame: Oct 14, 00:00 - Oct 14, 23:30 UTC
Gateways built on new hardware are being added to SQL DB in various regions. This will allow logins to be serviced by more than one Gateway in these regions, leading to better response times and reduced latency.
This will change the public IP address to which DNS will resolve for your SQL Database, effective October 14, 2019.
Impact: Potential loss of connectivity for Customers using IP restriction rules on Azure SQL Databases.
For the majority of customers, we expect this change will not impact connectivity to SQL Database. However, we recommend that you white list IP addresses for all Gateways in the regions listed at the bottom of this message, as outlined in the table here.
Scheduled: This migration has been scheduled to complete on October 14, 2019.
Identified: This issue has been identified from the notification email sent by Microsoft Azure team.
Sep 15, 2019
Sitecore App Center - Planned Upgrade with Bug fixes
Sitecore prepares an update to Sitecore App Center server side with an internal Release Nuget package 0.343, targeted for Sitecore Email Cloud App Updates & Fixes.
These changes are focused on Sitecore Email Cloud solution for EXM internal improvements.
Release Highlights:
- EXM invoicing: Incorrect quota calculated when order is upgraded.
- EXM Invoicing: Incorrect Previous Consumption value is calculated.
- Bug fixes for Errors in generated EXM invoice files.
- Bug fixes for "Wrong currency" in the generated EXM invoice files .
- Other low priority EXM Invoicing fixes.
Impact on Customers: No impact on live customer solutions expected, App Center server will be restarted once closer to finish date.
COMPLETED: This upgrade has been completed.
STARTED: This upgrade in the form of deployment of the release packages is in progress.
Identified:
Sep 11, 2019
Sitecore Managed Cloud - Azure Intermittent Connectivity Issues on Australia East
During daily monitoring activities, Sitecore Cloud Operations engineers identified an issue with Microsoft Azure due to which Managed Cloud customers across Australia East may have experienced intermittent connectivity issues while connecting to azure resources hosted in Australia East or logging in to the Azure Portal.
Affected Sitecore Cloud Service: Sitecore Managed Cloud customers hosted on Australia East
Customer identification: Sitecore Managed Cloud customers
Impact: The problem reported by Microsoft results in intermittent connectivity issues while connecting to azure resources hosted in Australia East or logging in to the Azure Portal with a Microsoft account.
Additional references: https://status.azure.com/en-us/status
Resolved: Microsoft Azure Engineers have determined that the issue was self-healed by the Azure platform.
Identified: This issue has been identified from the Azure status page.
Sep 10, 2019
Deployment - Managed Cloud Core Update
Sitecore Cloud Operations team is preparing the following planned Release 2.3.1.0 to Sitecore Managed Cloud Services.
Affected Sitecore Cloud Service: Sitecore Managed Cloud Core service.
Expected impact on customers: No downtime and no impact on live customer solutions expected.
Completed: Sitecore Cloud Operations team have completed the scheduled deployment successfully.
In Progress: We will start the upgrade activities now as per schedule
Scheduled: This upgrade has been scheduled.
Sep 05, 2019
SparkPost - Delays on message delivery to yahoo
Resolved:
This issue have been resolved. More information can be found on https://status.sparkpost.com/.
Identified:
Yahoo had a DNS issue that caused an increase in "delays"/4xx errors on outbound message delivery to yahoo recipients for some SparkPost and SparkPost Enterprise customers (US +EU).
May 12, 2019
Sitecore Email Cloud (Sparkpost) - Transition from Message Events API to Events API
During daily monitoring activities, Sitecore Cloud Operations engineers noticed an operational notice from the Email cloud vendor "Sparkpost" which communicates that the Message Events API will be replaced by the Events API
Affected Sitecore Cloud Service: Sitecore Email Cloud customers
Customer identification: Sitecore Email Cloud customers
Impact: Starting on October 1, 2019, all the API calls made to Sparkpost must use the Events API. The Message Events API will be discontinued, and hence customers using the Message Events API will not be able to get the required data from Sparkpost.
Additional references: The Events Search which is part of the Events API has robust searching capabilities that provide ready access to the raw event data associated with the messages that are sent via SparkPost.
In order to help the customers with the transition, Sparkpost has also come up with a migration aid for node.js or python.
UPDATE:
It has been confirmed that this update/change will NOT impact any of the Sitecore Email cloud customers.
And Sitecore Cloud Operations have taken necessary internal actions regarding this API change.
Identified: