Sitecore Cloud - Status Page Last updated 2 minutes ago
Sitecore via Azure Marketplace
Service is operating normally
Sitecore via AppSource
Service is operating normally
Status Service Name Comments
  Info
Customer Resources Active event - Managed Cloud 8.2 and xDB Cloud to Terminate in June 2020 – Upgrade Now!
  Info
Managed Cloud Service Active event - Managed Cloud 8.2 and xDB Cloud to Terminate in June 2020 – Upgrade Now!
  Info
Managed Cloud - Core Active event - Managed Cloud 8.2 and xDB Cloud to Terminate in June 2020 – Upgrade Now!
Status Service Name Comments
  Info
xDB Cloud Core & REST API Active event - Managed Cloud 8.2 and xDB Cloud to Terminate in June 2020 – Upgrade Now!
  Info
Customer Resources Active event - Managed Cloud 8.2 and xDB Cloud to Terminate in June 2020 – Upgrade Now!
Email Cloud for EXM 3.4+
Service is operating normally
Status Service Name Comments
  Running
Connector Service Service is operating normally
  Running
Vendor (Sparkpost) Service is operating normally
Device Detection
Service is operating normally
IP Geolocation
Service is operating normally
App Center UI
Service discontinued
Active Events

  May 22, 2020

Sitecore App Center discontinued

Estimated time frame: Apr 06, 00:00 - Apr 06, 00:00 UTC

All active subscriptions and apps will continue to work without any issues, but the App Center embedded application and UI have been discontinued.
 
The IP Geo activation and Managed Cloud consumption reviewing capabilities have moved to the Sitecore Support & Self-Service Portal.
 
If you have any questions, please create a service request or contact your Customer Success Manager.
- Posted on Apr 06, 00:00 UTC

  May 22, 2020

Managed Cloud 8.2 and xDB Cloud to Terminate in June 2020 – Upgrade Now!

Estimated time frame: Feb 07, 14:29 - Jun 30, 00:00 UTC

In order to continue using the service all xDB Cloud customers and Managed Cloud customers who runs xP/xDB on Sitecore 8.2.x must request the migration of Mongo cluster to MongoDB Atlas by raising a Service Request on Sitecore Support Portal. 

On 30 June 2020 mLab service will be shut down and migration will no longer be possible. After 30 June 2020 all non-migrated Mongo clusters will go offline which will result in xP/xDB functionality outage.

Reason behind: mLab is now part of MongoDB, Inc., the company behind the database that powers Managed Cloud and xDB Cloud services. For background please see the announcement. As part of merging the two organizations they will be sun-setting mLab's service and working with users to migrate to MongoDB Atlas.

For more details please contact you account manager or local sales representatives.


- Posted on Feb 07, 14:29 UTC

Update: Migration of Mongo cluster requires Sitecore xP to be running on version 8.2 Update 7. Please consider time required for version upgrade when planning the migration.

 

- Posted on Feb 07, 14:54 UTC

Scheduled Events

  May 11, 2020

Azure Redis TLS Upgrades May Impact Sitecore 8.x Implementations

Estimated time frame: May 11, 05:00 - Jan 01, 00:00 UTC

Microsoft Azure will shift support to TLS 1.2 for Azure Redis Cache and will stop supporting TLS 1.0 and TLS 1.1 effective May 11th. For details see the Microsoft documentation on the issue.

This change may impact Sitecore Managed Cloud customers using Sitecore version 8.x that depend on Azure Redis Cache on .NET 4.6.1 below and also using TLS 1 or TLS 1.1.

The following article outlines how to ensure compatibility with TLS 1.2 for Azure Redis and Sitecore 8.x: https://kb.sitecore.net/articles/067788.

 


- Posted on May 11, 05:00 UTC

Updated Date: This activity has been set for May 11th instead of March 31st as originally communicated by Microsoft.
- Posted on Mar 31, 01:10 UTC

Updated: Sitecore official KB article publised to https://kb.sitecore.net/articles/067788.
- Posted on Mar 30, 14:48 UTC

Identified: Notice posted with proposed solution. Sitecore KB article to follow.
- Posted on Mar 30, 05:00 UTC

Past Events

  May 22, 2020

Sitecore Managed Cloud - Core Services Update

As part of regular internal service updates, we have planned to update our internal billing services with new features on May 22 , 2020  , 2:00 AM UTC. 

Affected Sitecore Cloud Service: Managed Cloud Core services and Consumption Billing.

Impact on Customers: No downtime and no impact on live customer solutions expected.


- Posted on May 22, 02:00 UTC

Completed: The upgrade activity has been completed
- Posted on May 22, 02:56 UTC

In Progress: The upgrade activity has been Started.
- Posted on May 22, 02:18 UTC

Scheduled: This upgrade has been scheduled
- Posted on May 21, 07:23 UTC

  May 14, 2020

Azure Monitoring Maintenance work

Planned maintenance work on Azure resource monitoring.

No impact on the Customers expected


- Posted on May 13, 07:00 UTC

Completed: 
- Posted on May 14, 06:43 UTC

Scheduled: 
- Posted on May 12, 13:07 UTC

  Apr 20, 2020

Sitecore Azure Marketplace Core Services Update


- Posted on Apr 20, 06:00 UTC

Completed: Scheduled Deployment completed successfully.
- Posted on Apr 20, 07:25 UTC

In-Progress: The deployment is in progress. 
- Posted on Apr 20, 06:07 UTC

Scheduled: Sitecore Cloud Operations team is preparing a planned deployment on the Azure Marketplace infrastructure  for the critical security patch for Sitecore 9.0.0, 9.0.1, 9.0.2 and 9.1.0
- Posted on Apr 20, 06:00 UTC

  Apr 13, 2020

Sitecore Azure Marketplace Core Services Update

Sitecore Cloud Operations team is preparing a planned deployment on the Azure Marketplace infrastructure with the artifacts for Sitecore 9.2.0 & Sitecore 9.3.0 Arm Template Updates

Affected Sitecore Cloud Service:   Sitecore Azure Marketplace.

Expected impact on customers:   No impact to the existing Sitecore Customer's Cloud resources.

Release Highlights:

Sitecore 9.2.0 & Sitecore 9.3.0 Arm Template Updates


- Posted on Apr 12, 11:01 UTC

COMPLETED: The update has been completed successfully & all the post deploy validations are successful.
- Posted on Apr 13, 04:15 UTC

IN PROGRESS: New ARM templates update for Sitecore 9.2 & 9.3 is in progress.
- Posted on Apr 12, 11:09 UTC

STARTED: The production Azure Marketplace update for the new ARM templates has been started.
- Posted on Apr 12, 11:02 UTC

Identified: 
- Posted on Apr 12, 00:00 UTC

  Apr 02, 2020

Sitecore Managed Cloud - Core Services Update

As part of regular internal service updates , we have planned to update our internal billing services with new features  on April 02 , 2020  , 6:00 AM UTC. 

Impact: No impact expected.
- Posted on Apr 02, 06:00 UTC

Completed: Scheduled Deployment completed successfully.
- Posted on Apr 02, 07:27 UTC

Identified: 
- Posted on Apr 02, 00:00 UTC