Sitecore Cloud - Status Page Last updated 1 minutes ago
Sitecore Azure Marketplace
Service is operating normally
Sitecore Managed Cloud
Service is operating normally
Status Service Name Comments
  Running
Customer Resources Service is operating normally
  Running
Managed Cloud - Core Service is operating normally
xDB Cloud 1.0 - 2.0
Service is operating normally
Status Service Name Comments
  Running
xDB Cloud Core & REST API Service is operating normally
  Running
Customer Resources Service is operating normally
Email Cloud for EXM 3.4+
Service is operating normally
Status Service Name Comments
  Running
Connector Service Service is operating normally
  Running
Vendor (Sparkpost) Service is operating normally
Device Detection
Service is operating normally
IP Geolocation
Service is operating normally
App Center UI
Service is operating normally
Active Events

  Jul 18, 2018

App Center - Delays regarding access requests to App Center

Estimated time frame: Jul 17, 01:00 - Jul 30, 00:00 UTC

Due to update process in the internal system, requests regarding access to App Center (e.g. to activate IP Geolocation or to access Managed Cloud Consumption App) might be processed with delays. We are working on our side to overcome all the delays in the most efficient manner.
- Posted on Jul 17, 01:00 UTC

Identified: The maintenance entry has been created
- Posted on Jul 17, 01:00 UTC

Past Events

  Jul 16, 2018

Sitecore Azure Cloud resources down in West US and West Central US

Starting 16:00 UTC, our Sitecore Managed Cloud, xDB Cloud, Email Cloud and Geo IP customers in West US, West Central US and Australia East may experience an outage with their solutions. Resources directly impacted: Azure App Service, Azure SQL Databases, Azure Storage. Our team is validating exact impact and the mitigation plan. Further updates will be posted there.

 


- Posted on Jul 16, 16:00 UTC

Mitigated: 

As per the latest Azure status, this issue has been successfully mitigated.

Source : https://azure.microsoft.com/en-us/status/history/ 


- Posted on Jul 16, 18:15 UTC

Identified: The issue has been identified by the monitoring alerts on particular Web Apps in the affected region. Azure monitoring confirms the outage: https://azure.microsoft.com/en-us/status/. Our team is working on impact identification and mitigation plan.
- Posted on Jul 16, 16:00 UTC

  Jul 13, 2018

Deployment - Sitecore Azure Marketplace Core service update

Sitecore Cloud Operations team is preparing a planned update on Azure Marketplace infrastructure. 

Affected Sitecore Cloud Service:  Sitecore Azure Marketplace

Expected impact on customers: No impact to existing Sitecore Customer's Cloud resources. However, during the data upload of the new web deploy packages, new Sitecore Experience Cloud instances cannot be deployed using Azure Marketplace.

Release summary:

1) Enable SXA 1.7.1 for Sitecore 8.2 Update-7  
2) Enable Solr as Search Provider for Sitecore 8.2 Update-7
3) Azure Search Replica Count Parameterization for Sitecore 8.2 Update-7
4) Salesforce 1.0 Initial Release for Sitecore 9.0 Release, 9.0 Update-1, and 9.0 Update-2
5) Removed SXA 1.7.1 xPSingle and xMSingle in Sitecore 9.0 Update-2
6) SPA bug fixes - 
o Region tab location dropdown is not persisted
o Azure Portal 'OK' Button is not enabled when navigate through tabs
o Speak package dependencies set to specific version 

 

- Posted on Jul 12, 06:00 UTC

COMPLETED: This maintenance upgrade has been successfully completed on Azure Marketplace.
- Posted on Jul 13, 05:52 UTC

IN PROGRESS: This Marketplace upgrade is in progress.
- Posted on Jul 12, 09:39 UTC

STARTED: This upgrade has been started.
- Posted on Jul 12, 08:35 UTC

Identified: 
- Posted on Jul 12, 00:00 UTC

  Jul 04, 2018

Deployment - API Management services for Sitecore Email Cloud Connector

Sitecore Cloud Operations team has started a deployment of API Management services for Sitecore Email Cloud Connector. 

Affected Sitecore Cloud Service:  Sitecore Email Cloud

Expected impact on customers: No impact to existing Sitecore Customer's Cloud resources.


- Posted on Jul 03, 00:00 UTC

Completed: This planned deployment has been completed successfully.
- Posted on Jul 04, 17:59 UTC

Started: Planned deployment has been started
- Posted on Jul 03, 08:30 UTC

  Jul 04, 2018

Deployment - Managed Cloud Core Update

Sitecore Cloud Operations team is preparing the following planned Release 1.5.1.0 to Sitecore Managed Cloud Services.
This upgrade brings couple of new features and fixes some issues.

Affected Sitecore Cloud Service: Managed Cloud Core services and Consumption Billing.

Impact on Customers: No downtime and no impact on live customer solutions expected.

Release summary:   

1. Improve UsagePopulation scheduler - run for current and previous month
2. Enhance historical usage service for App Center
3. Billing should not calculate Overage Quota based on slot start date
4. Update billing .NET framework and project folder
5. Update RackspaceMonthlyBillings table schema


- Posted on Jul 04, 05:00 UTC

COMPLETED: This planned upgrade has been completed successfully.
- Posted on Jul 04, 10:18 UTC

IN PROGRESS: This planned upgrade is in progress.
- Posted on Jul 04, 09:19 UTC

STARTED: Planned Upgrade has been started
- Posted on Jul 04, 08:32 UTC

Identified: 
- Posted on Jul 04, 00:00 UTC

  Jun 28, 2018

28 June 2018 Managed Cloud Infrasturcture Alert

Issue Description: subset of Managed Cloud customers in the West Europe region may have experienced difficulties connecting to App service resources with HTTP 500-level response codes. As per Microsoft Azure, this issue started happening at 16:00 UTC on 27 Jun 2018.

Impact:

Users trying to access the App Services in West Europe region may have received HTTP 500-level response codes, experienced timeouts or high latency when accessing App Service deployments hosted in these regions. 

Source:  https://azure.microsoft.com/en-us/status/  

Sitecore Cloud Engineers will keep monitoring this Azure alert as well the impacted managed cloud services and provide an update once the issue is resolved.


- Posted on Jun 27, 16:00 UTC

Mitigated: 

As per the latest Azure status, this issue has been successfully mitigated.

Source : https://azure.microsoft.com/en-us/status/history/ 


- Posted on Jun 28, 12:35 UTC

Mitigation: 

As per Microsoft, Azure Engineers have identified a possible underlying cause, and are working to determine mitigation options.

We will monitor their updates and provide status updates to this event accordingly.


- Posted on Jun 28, 04:00 UTC

Identified: This App service issue affecting certain Managed cloud West Europe Region customers has been identified.
- Posted on Jun 28, 01:30 UTC