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Scheduled Events

  Sep 01, 2019

Azure SQL Database traffic migration to newer Gateways

Estimated time frame: Sep 01, 00:00 - Sep 01, 23:30 UTC

 

Gateways built on new hardware are being added to SQL DB in various regions. This will allow logins to be serviced by more than one Gateway in these regions, leading to better response times and reduced latency.

This will change the public IP address to which DNS will resolve for your SQL Database, effective September 1, 2019.

Impact: Potential loss of connectivity for Customers using IP restriction rules on Azure SQL Databases.

For the majority of customers, we expect this change will not impact connectivity to SQL Database. However, we recommend that you white list IP addresses for all Gateways in the regions listed at the bottom of this message, as outlined in the table here.

 More details about decommissioning process given in the following article: Azure SQL Database traffic migration to newer Gateways.

- Posted on Sep 01, 00:00 UTC

Scheduled: This migration has been scheduled to complete on September 1, 2019. 
- Posted on Jul 11, 20:59 UTC

Identified: This issue has been identified from the notification email sent by Microsoft Azure team. 
- Posted on Jul 09, 00:00 UTC

Past Events

  Aug 19, 2019

Sitecore Azure Marketplace Core Services Update

Sitecore Cloud Operations team is preparing a planned upgrade on the Azure Marketplace infrastructure with new release packages & product packages.

Affected Sitecore Cloud Service:   Sitecore Azure Marketplace.

Expected impact on customers: No impact to the existing Sitecore Customer's Cloud resources.

Release Highlights:

  • SXA 1.8 Initial Release & Sitecore Experience Accelerator Storefront 1.4 Initial Release compatibility updated.
  • Marketplace SPA Auditing.


- Posted on Aug 12, 09:44 UTC

COMPLETED: This upgrade has now been completed.
- Posted on Aug 19, 19:07 UTC

In Progress: Sitecore Azure Marketplace Core services upgrade is in progress.
- Posted on Aug 19, 19:05 UTC

STARTED: This upgrade has been started.
- Posted on Aug 14, 10:19 UTC

Identified: 
- Posted on Aug 12, 00:00 UTC

  Aug 16, 2019

Azure Services - Connectivity Issues for Some Resources - South Central US

During daily monitoring activities, Sitecore Cloud Operations engineers found an issue with Microsoft Azure due to which some of the xDB Cloud and Managed Cloud customers in the South Central US region are affected.

Affected Sitecore Cloud Service: Sitecore xDB Cloud & Managed Cloud customers.

Customer identification: A few customers in the South Central US region are affected.

 Impact: Between Aug 16, 14:16 - Aug 16, 21:36 UTC, customers may have experienced some issues connecting to their resources.

Additional references:  https://app.azure.com/h/KT5G-BC8/c4f7bb

 

Mitigation:  Microsoft Azure Engineers replaced the equipment affecting the resources, and have mitigated the issue.


- Posted on Aug 16, 14:16 UTC

Resolved: According to the Azure status update, this has been resolved & mitigated
- Posted on Aug 16, 21:36 UTC

Identified: Microsoft Engineers identified Azure Service connectivity issues in the South Central US Data Center
- Posted on Aug 16, 14:16 UTC

  Aug 13, 2019

Sitecore Managed Cloud - Azure Storage Issue for West Europe

During daily monitoring activities, Sitecore Cloud Operations engineers found an issue with Microsoft Azure due to which some of the Managed Cloud customers in West Europe are affected.

Affected Sitecore Cloud Service: Sitecore Managed Cloud customers.

Customer identification: Few Managed Cloud customers hosted in West Europe Azure region.

Impact: Between 21:57 and 23:29 UTC on 12 Aug 2019, customers might have received failure notifications when performing service management operations - such as create, update, delete - for their Managed cloud  resources hosted in this West Europe Azure region.

Additional references:  https://app.azure.com/h/5LQ7-HC8/36c95a

Mitigation: Microsoft Azure Engineers have performed a change to the service configuration to mitigate the issue.

 


- Posted on Aug 12, 21:57 UTC

RESOLVED: According to the Azure status update, this has been resolved & mitigated
- Posted on Aug 13, 07:10 UTC

Identified: 
- Posted on Aug 13, 00:00 UTC

  Aug 11, 2019

Sitecore Managed Cloud - Application Insights Data Latency

Managed Cloud customers using ApplicationInsights in East US may have experienced increased latency or minor delays when accessing monitoring data between 22:00 UTC on August 10 2019 and 2:55 UTC on August 11 2019. Azure technicians restarted a relevant backend service and the issue has now been successfully mitigated.
- Posted on Aug 10, 22:00 UTC

Resolved: MS techs have resolved the latency issues by restarting a relevant backend service and verifying it is healthy.
- Posted on Aug 11, 16:19 UTC

Identified: 
- Posted on Aug 11, 00:00 UTC

  May 12, 2019

Sitecore Email Cloud (Sparkpost) - Transition from Message Events API to Events API

During daily monitoring activities, Sitecore Cloud Operations engineers noticed an operational notice from the Email cloud vendor "Sparkpost" which communicates that the Message Events API will be replaced by the Events API

Affected Sitecore Cloud Service: Sitecore Email Cloud customers

Customer identification: Sitecore Email Cloud customers

Impact:  Starting on October 1, 2019, all the API calls made to Sparkpost must use the Events API. The Message Events API will be discontinued, and hence customers using the Message Events API will not be able to get the required data from Sparkpost.

Additional references:  The Events Search which is part of the Events API has robust searching capabilities that provide ready access to the raw event data associated with the messages that are sent via SparkPost.

In order to help the customers with the transition,  Sparkpost has also come up with a migration aid for node.js or python.


- Posted on Oct 01, 00:00 UTC

UPDATE: 

It has been confirmed that this update/change will NOT impact any of the Sitecore Email cloud customers.

And Sitecore Cloud Operations have taken necessary internal actions regarding this API change.

 


- Posted on May 12, 12:10 UTC

Identified: 
- Posted on May 09, 00:00 UTC