Sitecore Cloud - Status Page Last updated 2 minutes ago
Sitecore via Azure Marketplace
Service is operating normally
Sitecore via AppSource
Service is operating normally
Sitecore Managed Cloud
Service is operating normally
Status Service Name Comments
  Running
Customer Resources Service is operating normally
  Running
Managed Cloud Service Service is operating normally
  Running
Managed Cloud - Core Service is operating normally
xDB Cloud 1.0 - 2.0
Service is operating normally
Status Service Name Comments
  Running
xDB Cloud Core & REST API Service is operating normally
  Running
Customer Resources Service is operating normally
Email Cloud for EXM 3.4+
Service is operating normally
Status Service Name Comments
  Running
Connector Service Service is operating normally
  Running
Vendor (Sparkpost) Service is operating normally
Device Detection
Service is operating normally
IP Geolocation
Service is operating normally
App Center UI
Service is operating normally
Past Events

  Nov 20, 2019

Managed Cloud provisioning restricted in West US and East US 2

Due to high demand for Azure SQL DB's in these regions , we are facing issues with quota limitation while deploying Managed cloud environments. 

We are constantly working with Microsoft to get this issue resolved as soon as possible. 

 

 


- Posted on Nov 19, 00:00 UTC

Resolved: 

We have investigated the issue with Microsoft .  As per our investigation , below are our key findings - 

  1. In some Regions, the demand for a specific Azure resource may outstrip capacity, and while Microsoft is actively working to build out additional capacity, sometimes Microsoft have to make the difficult decision to restrict new subscriptions in a few Regions.
  2.  In case , if our customers face this issue , the suitable action is to raise a support request to Microsoft  after which the region will be enabled/whitelisted on demand .

- Posted on Nov 20, 08:22 UTC

In Progress: The issue has been resolved for the East US 2 region . However , you may still face issue while deploying Managed Cloud Sitecore environments or SQL server in West US region .
- Posted on Nov 20, 05:42 UTC

In-Progress: Sitecore Engineers are working with Microsoft to get this resolved . More updates will be posted soon.  
- Posted on Nov 19, 02:21 UTC

Identified: Sitecore Engineers have identified this issue and working with Microsoft to get this resolved. 
- Posted on Nov 19, 00:00 UTC

  Nov 15, 2019

CES Release 3.0.0 for ServiceNow GeoIP Service

Sitecore Cloud Operations team is preparing the following planned release to Sitecore Cloud Services.

Affected Sitecore Cloud Service:   Contact Enrichment Services namely the IP Geo-location & TenantInformation Services.

Impact on Customers: No impact on live customer solutions expected.

Release details:

CES Release 3.0.0 is for deployment of new ServiceNow GeoIp Subscription API package which would deploy the IP Geo Agreement service with support for Service Now.

Release Highlights:

  • The above release package deployment enables the creation of new IP Geo subscriptions for the new Customer's Sitecore licenses through Service Now.
  • It also ensures that the agreement signature for the “Terms and Conditions” for the actual IP Geo Service are accepted while creating the new IP Geo Subscriptions.
  • Aside from creation of IP Geo subscriptions, it can also retrieve the subscription details of the existing IP Geolocation subscriptions and can also delete the existing IP Geo subscriptions through valid customer’s Sitecore Licenses.
  • It performs all these actions through the ServiceNow API for IP Geo Agreement service which gets provisioned on Sitecore’s production CES Azure subscription.

 


- Posted on Nov 15, 01:00 UTC

COMPLETED: 

The deployment has been completed successfully on Production environment for Sitecore CES. 

All the post deployment smoke test scenarios have passed successfully for the production env.

This concludes the deployment of this release.


- Posted on Nov 15, 17:54 UTC

IN PROGRESS: The deployment procedures are in progress.
- Posted on Nov 15, 08:32 UTC

  Nov 14, 2019

Azure Marketplace Deployment

Sitecore Cloud Operations team is preparing a planned deployment on the Azure Marketplace infrastructure with fixes for the current marketplace deployment issues. 

Affected Sitecore Cloud Service:   Sitecore Azure Marketplace.

Expected impact on customers: No impact to the existing Sitecore Customer's Cloud resources.

Release Highlights:

• Sitecore Connect for Salesforce Marketing Cloud Behavioral Data Exchange 3.0 Initial Release API Metadata
• Sitecore Connect for Salesforce Marketing Content Exchange 2.0 Initial Release API Metadata
• Sitecore Connect for Salesforce Marketing Content Exchange 3.0 Initial Release API Metadata
• Removed Sitecore Connect for Salesforce Marketing Cloud 1.0.0 API Metadata
- Posted on Nov 14, 07:00 UTC

Completed: Sitecore Team has completed the scheduled deployment successfully. 
- Posted on Nov 14, 09:39 UTC

In-Progress: Sitecore Cloud Operations team will perform the scheduled deployment now 
- Posted on Nov 14, 06:58 UTC

Scheduled: This deployment has been scheduled for November 14 , 07:00 UTC
- Posted on Nov 14, 00:00 UTC

  Nov 07, 2019

Azure availability Issues in West Europe Region

During daily monitoring activities, Sitecore Cloud Operations engineers found an issue with Microsoft Azure due to which some of the Managed Cloud & xDB Cloud customers in West Europe are affected.

Affected Sitecore Cloud Service: Sitecore Managed Cloud & xDB Cloud customers.

Customer identification: Few Managed Cloud customers & xDB Cloud Customers hosted in the West Europe Azure region.

Issue Description: Through Azure we have learnt that Azure instances hosted in West Europe Region are unreachable . This is because of an underlying Storage incident and is under investigation by Azure

Impact: The issue occurred on 02:40 UTC ,  Nov 7 , 2019  a subset of customers will be facings issues connecting to resources hosted in the West Europe Region. 

Impacted services: Azure Resources hosted in West Europe Region

Additional references:  https://status.azure.com/en-us/status


- Posted on Nov 07, 02:40 UTC

Resolved: Azure engineers mitigated the impact to the first two scale units by deploying a platform hotfix. Mitigation to the third scale unit was delayed due to compatibility issues identified when applying the mitigation. A small subset of customers may continue to experience residual impact. Communications continue to be sent through the Service Health section of their Azure Portal. Engineers will continue to investigate to establish the full root cause, which will be published within 72 hours.
- Posted on Nov 07, 12:20 UTC

In-Progress: The issue is under investigation and Azure engineers are trying to resolve this issues asap. We will keep you posted .
- Posted on Nov 07, 05:54 UTC

Identified: This issue has been identified from the Azure status page
- Posted on Nov 07, 00:00 UTC

  Nov 04, 2019

Azure Marketplace Deployment

Sitecore Cloud Operations team is preparing a planned deployment on the Azure Marketplace infrastructure with fixes for the current marketplace deployment issues. 

Affected Sitecore Cloud Service:   Sitecore Azure Marketplace.

Expected impact on customers: No impact to the existing Sitecore Customer's Cloud resources.

Release Highlights:

  •  Sitecore 9.1 Initial Release, Sitecore 9.1 Update-1 and Sitecore 9.2 Initial Release arm templates updates to overcome Azure intermittent issues

 


- Posted on Nov 04, 07:00 UTC

Completed: Sitecore Engineers have successfully completed the scheduled deployment . 
- Posted on Nov 04, 08:29 UTC

In Progress: Sitecore Engineers are performing this deployment currently .
- Posted on Nov 04, 07:12 UTC

Scheduled: This deployment has been scheduled for November 4 , 07:00 UTC
- Posted on Nov 04, 07:00 UTC