Sitecore Cloud - Status Page Last updated 4 minutes ago
Sitecore via Azure Marketplace
Service is operating normally
Sitecore via AppSource
Service is operating normally
Sitecore Managed Cloud
Service is operating normally
Status Service Name Comments
  Running
Customer Resources Service is operating normally
  Running
Managed Cloud - Core Service is operating normally
xDB Cloud 1.0 - 2.0
Service is operating normally
Status Service Name Comments
  Running
xDB Cloud Core & REST API Service is operating normally
  Running
Customer Resources Service is operating normally
Email Cloud for EXM 3.4+
Service is operating normally
Status Service Name Comments
  Running
Connector Service Service is operating normally
  Running
Vendor (Sparkpost) Service is operating normally
Device Detection
Service is operating normally
IP Geolocation
Service is operating normally
App Center UI
Service is operating normally
Past Events

  Jun 18, 2019

Sitecore Azure Marketplace Core services update

Sitecore Cloud Operations team is preparing a planned update on the Azure Marketplace infrastructure with new release packages & product packages.

Affected Sitecore Cloud Service: Sitecore Azure Marketplace.

Expected impact on customers: No impact to the existing Sitecore Customer's Cloud resources.

Release Highlights:

  • Sitecore 9.2.0 with modules
    • CDN 1.0.0
    • JSS 12.0.0
    • SXA 1.9.0
    • Salesforce 1.0.0

- Posted on Jun 18, 07:00 UTC

Resolved: The scheduled Azure Marketplace update is succesfully completed.
- Posted on Jun 18, 11:23 UTC

In Progress: 

The update has been started 


- Posted on Jun 18, 07:17 UTC

Scheduled: This upgrade has been scheduled 
- Posted on Jun 17, 10:41 UTC

  Jun 14, 2019

Sitecore Package Management Service Update

New version of Package Management Service with new PackageRepository for Azure Storage account.

Update center will be unavailable for short term.

Impact on Customers: No downtime and no impact on live customer solutions expected.


- Posted on Jun 14, 10:00 UTC

Resolved: Package management service was successfully updated
- Posted on Jun 14, 13:00 UTC

In Progress: The update has been started
- Posted on Jun 14, 11:08 UTC

Scheduled: The update has been sceduled
- Posted on Jun 14, 09:00 UTC

  Jun 14, 2019

Sitecore App Center access issue

Issue: The Sitecore App center is unavailable, due to issues with login functionality.

Impact on Customers: Sitecore customers/partners will not be able to access App center.

Actual impact is that the customers/partners/sitecore account managers will not be able to view the consumption details of IP Geolocation, Sitecore Email Cloud & Sitecore Managed cloud. 

Also, purchasing of a new pricing plan / subscribing to a new Sitecore cloud service / changing the existing price plan is affected.

 


- Posted on Jun 13, 20:49 UTC

Resolved: App center backend issues are now resolved & we have verified that the login now works fine.
- Posted on Jun 14, 06:02 UTC

Identified: Unable to login to the Sitecore App center, due to issues with login functionality. Sitecore engineers are working on resolve the issue.
- Posted on Jun 13, 20:49 UTC

  Jun 13, 2019

Sparkpost Sending Domains service maintenance for EU customers

The "Sparkpost" will  perform maintenance on the Sending Domains service for customers provisioned in the EU region on Thursday June 13th.

 

During the 4 hour maintenance window, the Sending Domains API will be in read-only mode. This maintenance window is only for customers provisioned in the EU.

 

Affected Sitecore Cloud Service: Email Cloud

 

Impact on Customers: In that period of time creating, editing, deleting, or verifying sending domains via the Sending Domain API will not be available for customers provisioned in the EU.

 

 


- Posted on Jun 13, 13:00 UTC

Completed: The upgrade has been successfully completed.
- Posted on Jun 13, 17:10 UTC

In Progress: The upgrade has been started 
- Posted on Jun 13, 13:19 UTC

Scheduled: Sparkpost sending domains service maintenance for EU customers
- Posted on Jun 11, 18:39 UTC

  May 12, 2019

Sitecore Email Cloud (Sparkpost) - Transition from Message Events API to Events API

During daily monitoring activities, Sitecore Cloud Operations engineers noticed an operational notice from the Email cloud vendor "Sparkpost" which communicates that the Message Events API will be replaced by the Events API

Affected Sitecore Cloud Service: Sitecore Email Cloud customers

Customer identification: Sitecore Email Cloud customers

Impact:  Starting on October 1, 2019, all the API calls made to Sparkpost must use the Events API. The Message Events API will be discontinued, and hence customers using the Message Events API will not be able to get the required data from Sparkpost.

Additional references:  The Events Search which is part of the Events API has robust searching capabilities that provide ready access to the raw event data associated with the messages that are sent via SparkPost.

In order to help the customers with the transition,  Sparkpost has also come up with a migration aid for node.js or python.


- Posted on Oct 01, 00:00 UTC

UPDATE: 

It has been confirmed that this update/change will NOT impact any of the Sitecore Email cloud customers.

And Sitecore Cloud Operations have taken necessary internal actions regarding this API change.

 


- Posted on May 12, 12:10 UTC

Identified: 
- Posted on May 09, 00:00 UTC