| Sitecore via Azure Marketplace | Service is operating normally |
| Sitecore via AppSource | Service is operating normally |
| Device Detection | Service is operating normally |
| IP Geolocation | Service is operating normally |
| App Center UI | Service is operating normally |
Dec 13, 2018
Sitecore Email Cloud Connector Maintenance
Estimated time frame: Dec 13, 11:00 - Dec 13, 12:30 UTC
Sitecore Cloud Operations team will perform maintenance on Sitecore Email Cloud Connector Service.
No impact expected on customers using Email Cloud Service.
Identified: Planned service maintenance window for Email Cloud Connector Service.
Dec 06, 2018
Sitecore Azure Marketplace Core service update
Sitecore Cloud Operations team is preparing a planned update on the Azure Marketplace infrastructure.
Affected Sitecore Cloud Service: Sitecore Azure Marketplace.
Expected impact on customers: No impact to the existing Sitecore Customer's Cloud resources.
Release Highlights:
- Commerce 9.0 Update-3 for Sitecore 9.0 Update-2
- Storefront 1.0 Update-3 for Sitecore 9.0 Update-2
- SPA bug fixes
- SAS token for arm modules parameters is not same as module arm template link SAS token
- Certificate control bundle fields does not validate CommonName and Password field
COMPLETED: This upgrade has been successfully performed on production
IN PROGRESS: Production upgrade using latest product release packages is in progress.
STARTED: The deployment on to the production environment has been started
Identified:
Dec 04, 2018
Intermittent Network Degradation - South Central US
As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an alert which we would like to bring to your attention.
Affected Sitecore Cloud Service: Sitecore Managed Cloud - Customer
Customer identification: The South Central US Managed Cloud Customers
Issue description: As per Azure communication, the South Central US Managed Cloud Customers might have experienced degraded performance, network drops or time outs when accessing Azure resources hosted in this region. Applications and resources that retried connections or requests may have succeeded due to multiple redundant network devices and routes available within Azure data centers.
Impact: Degraded Performance, network drops or time outs when accessing Azure resources in the South Central US Data Center.
Additional references: https://azure.microsoft.com/en-us/status/history/
Date identified: Between 02:48 UTC and 04:52 UTC on 04 Dec 2018
Date resolved: 04 Dec 2018 at 04:52 UTC
Planned further actions: Azure Engineers are continuing to investigate & establish the full root cause. A full Root Cause Analysis should be updated in approximately 72 hours on the above Azure reference link.
Who performs further actions: Azure
Next update planned at: No further updates
RESOLVED: As per Azure, this issue is now resolved.
Identified:
Nov 29, 2018
Elevated 5xx errors and latency increase for Email Cloud Sparkpost US customers
Sparkpost reported an elevated level of API errors and latency APIs for some US customers on 28 Nov 2018 20:30 - 21:44 UTC.
If you got any errors while sending emails during issue time-frame, please try again.
Note: This issue does not impact our Sparkpost Enterprise customers hosted in the EU.
More details on Sparkpost status page: https://status.sparkpost.com/incidents/h27bwxyy4gy2
Resolved: Sparkpost reported that issue was resolved on 28 Nov 2018 21:44 UTC
Nov 27, 2018
Sitecore Azure Marketplace Core service update
Sitecore Cloud Operations team is preparing a planned update on the Azure Marketplace infrastructure.
Affected Sitecore Cloud Service: Sitecore Azure Marketplace.
Expected impact on customers: No impact to existing Sitecore Customer's Cloud resources.
Release Highlights:
- New Sitecore release with modules:
- CDN 1.0.0
- JSS 11.0.0
- SXA 1.8.0
- Salesforce 1.0.0
- SXA Compatibility update:
- Sitecore 9.0.2 supports SXA 1.8 instead 1.7.1
- An Option added to Marketplace to switch On/Off Application Insight in the Sitecore 9.1.0 deployment
- An new option added to Marketplace to provision CDN as a part of the Sitecore deployment or Customer use their existing CDN
- Added "patches" arm templates folder support in Storage API Upload Endpoint
FINISHED: The update has been completed successfully.
STARTED: The Core service update has been started.
Nov 08, 2018
Sitecore Managed Cloud Subscriptions Update
Updating Azure Subscriptions setup for all Managed Cloud customers to comply with latest update to Access Policy published here: https://kb.sitecore.net/articles/133931. No impact and no service interruptions are expected.
Identified:
Access Policy published here: https://kb.sitecore.net/articles/133931.