| Sitecore via Azure Marketplace | Service is operating normally |
| Sitecore via AppSource | Service is operating normally |
| Device Detection | Service is operating normally |
| IP Geolocation | Service is operating normally |
May 02, 2021
xDB cloud MongoDB Atlas Possible connection errors from NET clients
Resolved:
Identified:
As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an event that we would like to bring to your attention. In case you have any follow up question regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal.
Event description: On Apr 30, 2021 - 21:34 UTC, MongoDB Atlas has identified a possible issue regarding connections from .NET clients. Users with .NET clients that perform OCSP certificate checking may be unable to connect. Currently, the issue only affects users with .NET drivers versions between 1.8 and 2.6.1.
Impact: Affected users will see connection errors with the following error:
System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.
Additional references: https://status.cloud.mongodb.com/incidents/pg21lc865n8t
Planned further actions: MongoDB Atlas suggests either upgrading .NET driver 2.7 or higher or add a configuration change to your application; which is described in the link in the additional references section.
Who performs further actions: Customer
Next update planned at: No further updates
Any additional updates of the event status from Sitecore side may be published below.
Apr 20, 2021
IP Geolocation Service Scheduled Maintenance
As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an event that we would like to bring to your attention. In case you have any follow up questions regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal.
Planned maintenance is Scheduled for Sitecore IP Geolocation service. During the maintenance window, customers might get intermittent errors
Maintenance Status: Sitecore Cloud Operations team has successfully finished the scheduled maintenance.
Apr 17, 2021
Failures in Deployment Creation SOLR SearchStax
SearchStax is observing some failures when creating new SOLR Deployments. The failures are at this time are random and SearchStax SOLR team is working to identify the reason.
Resolved:
Searchstax team has deployed the fix for the single node NDN deployments in Azure which resolved the deployment issue.
Identified: SearchStax have identified the issue to be localized to single-node deployments (NDN) in Azure. SearchStax team is working on putting a fix in place.
Apr 14, 2021
Issue with Log Analytics in West Europe Region
As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an event which we would like to bring to your attention. In case you have any follow up question regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal.
Event description: We have received a notification from Microsoft starting at 19:20 UTC on 13 Apr 2021 that Azure Resources in WEST EUROPE region using Log Analytics may face some issue's.
Impact : Customer using Log Analytics in West Europe may experience intermittent data latency and incorrect alert activation.
Planned Further Actions:We are continuously monitoring the situation and will provide an update. Please stand by.
Resolved:
PRELIMINARY ROOT CAUSE: A recent deployment to an underlying dependency resulted in a period of high CPU utilization on this Redis Cache. This period of high CPU utilization led to ingestion issues for a limited number of Log Analytics stamps leveraging this Redis Cache resource.
MITIGATION: Microsoft Azure engineers have performed a manual configuration change on each of the affected stamps in order to lower the overall CPU utilization of the underlying Redis resource.
Next update planned at: No further updates.
Identified:
Apr 09, 2021
Remove CNAME records from DNS before deleting Azure Front Door or Azure CDN resources
As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an event which we would like to bring to your attention. In case you have any follow up question regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal.
Event description: We have received a notification from Microsoft that on 9 April 2021, Microsoft will update Azure Front Door and Content Delivery Network to help prevent dangling DNS entries and the security risks they create.
Impact: Microsoft will start requiring the removal of canonical name (CNAME) records for Azure Front Door and Content Delivery Network resource endpoints from DNS before the resources can be deleted during the impacted time.
Refer this article about dangling DNS entries and how to fix them.
Planned further actions: To delete Azure Front Door or Content Delivery Network resources, you must first remove the resource endpoint CNAME records from DNS starting on 9 April 2021.