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Status Service Name Comments
  Info
Customer Resources Active event - Sitecore Managed Cloud - Azure App Service upgrade to .NET Framework 4.7.2
  Info
Managed Cloud - Core Active event - Sitecore Managed Cloud - Azure App Service upgrade to .NET Framework 4.7.2
Status Service Name Comments
  Info
xDB Cloud Core & REST API Active event - Sitecore Managed Cloud - Azure App Service upgrade to .NET Framework 4.7.2
  Info
Customer Resources Active event - Sitecore Managed Cloud - Azure App Service upgrade to .NET Framework 4.7.2
Email Cloud for EXM 3.4+
Service is operating normally
Status Service Name Comments
  Running
Connector Service Service is operating normally
  Running
Vendor (Sparkpost) Service is operating normally
Device Detection
Service is operating normally
IP Geolocation
Service is operating normally
App Center UI
Service is operating normally
Active Events

  Sep 22, 2018

Sitecore Managed Cloud - Azure App Service upgrade to .NET Framework 4.7.2

Estimated time frame: Sep 01, 00:30 - Sep 30, 23:30 UTC

Sitecore Cloud Operations team brings to your notice the below Planned Azure App services upgrade:

Affected Sitecore Cloud Service: Sitecore Managed Cloud (Any Topology).

Maintenance Upgrade Summary: 

We have received notifications from Microsoft that they will be rolling out .NET 4.7.2 across all Azure App Service instances in September, 2018, this is not an optional rollout. 
The Azure app service apps for the Sitecore Managed cloud environments will be upgraded to the .NET Framework 4.7.2 update.
Since the release is backwards compatible any existing Sitecore instances should be free from issues. 
We have reviewed the Release Notes - there are no breaking changes for applications targeting previous versions (4.5, 4.6, 4.7.1) and since Sitecore explicitly includes target framework in the httpRuntime/targetFramework attribute, and is compiled for previous versions of .NET Framework, there shouldn’t be any change to our services. 

Expected impact on customers: 

As per Azure , there should not be any service interruptions associated with this update for the various Sitecore Managed Cloud environments.
However, this status update will serve as a heads up notification , since the upgrade will be performed on the Sitecore Managed Cloud Azure App Services.

When ? :  Update scheduled throughout the month of SEP-2018.

Release details:

Please refer to below for complete details about this release:

1) .NET Framework 4.7.2 release announcement

2) https://github.com/Azure/app-service-announcements/issues/89 

3) https://blogs.msdn.microsoft.com/dotnet/2018/04/30/announcing-the-net-framework-4-7-2/ 


- Posted on Sep 01, 00:30 UTC

In Progress: This upgrade will be in progress throughout the month of September - 2018
- Posted on Sep 04, 21:12 UTC

Identified: 
- Posted on Sep 04, 00:00 UTC

Past Events

  Sep 07, 2018

Managed Cloud - Azure South Central US location multiple services connection problems

Azure reported that starting from 09:26 UTC 04 Sep 2018 multiple services in South Central US region may be inaccessible, more details on https://azure.microsoft.com/en-us/status/

Managed Cloud customers may experience problems while accessing resources in Azure Portal, also all Azure resources like Web Apps, SQL databases, storage etc. and Mongo databases connection may fail by timeout for the South Central US region.

xDB Cloud 1.0 customers may also experience connection problems from multiple locations.

Sitecore team will keep monitoring and updating the status.


- Posted on Sep 04, 09:26 UTC

Resolved: Azure reported that all services are now restored.
- Posted on Sep 07, 11:13 UTC

Mitigated: 

Azure engineers report that most of the services have been restored. All Managed Cloud and xDB Cloud customers shouldn't have any issues, however Azure engineers haven't yet restored Storage services in South Central US.


- Posted on Sep 06, 11:49 UTC

Azure engineering status update: 

Azure Engineers have restored storage availability for the majority of impacted services, and customers should be continuing to see improvements to service availability.

Azure Engineers are continuing to work on any residual storage impact to fully mitigate this issue.



- Posted on Sep 05, 13:00 UTC

Azure engineering status: Azure Engineers are prioritizing the restoration of Storage resources in order to recover all services with dependencies on these impacted resources.  As storage mitigation continues to progress, a necessary extended mitigation phase is required. 

- Posted on Sep 05, 11:06 UTC

Update: Azure Support Engineers continue to focus on the restoration of Storage-related resources as a majority of services still impacted are dependent on this service.

The next update will be provided by 11:00 UTC 05 Sep 2018 or as events warrant.
- Posted on Sep 05, 06:37 UTC

In Progress: Sitecore team have identified that xDB Cloud 1.0 customers may also experience connection timeouts. We are working on identifying the full impact.
- Posted on Sep 04, 14:10 UTC

Identified: Azure support has identified the root cause which was in a localized cooling system failure and working on the solution.
- Posted on Sep 04, 13:41 UTC

  Aug 31, 2018

Email Cloud Sparkpost SMTP API errors and latency

Some customers may experience 5xx errors and increased latency during email injections. Please retry later any 5xx error.

Note: Customers who use Sparkpost EU are not affected.

More details on Sparkpost status page: https://status.sparkpost.com/
- Posted on Aug 31, 20:53 UTC

Resolved: The issue has been resolved.
- Posted on Aug 31, 23:31 UTC

Identified: 
- Posted on Aug 31, 00:00 UTC

  Aug 21, 2018

Email Cloud Sparkpost SMTP API errors and latency

Some customers may experience 5xx errors and increased latency during email injections. Please retry later any 5xx error.

Note: Customers who use Sparkpost EU are not affected.

More details on Sparkpost status page: https://status.sparkpost.com/


- Posted on Aug 21, 11:30 UTC

Resolved: The incident has been resolved.
- Posted on Aug 21, 13:23 UTC

Identified: Incident has been identified.
- Posted on Aug 21, 11:30 UTC

Identified: 
- Posted on Aug 21, 00:00 UTC

  Aug 15, 2018

Sitecore Azure Marketplace Core service update

Sitecore Cloud Operations team is preparing a planned update on Azure Marketplace infrastructure.

Affected Sitecore Cloud Service: Sitecore Azure Marketplace.

Expected impact on customers: No impact to existing Sitecore Customer's Cloud resources.

Release Highlights

·        Commerce 9.0.2 Release (currently available with Azure Search provider only).

·        Storefront 1.0.2 Release.


- Posted on Aug 14, 12:00 UTC

Finished: The update has been completed.
- Posted on Aug 15, 07:36 UTC

Update: The update has been started.
- Posted on Aug 14, 00:00 UTC

  Aug 03, 2018

xDB Cloud Core services upgrade

Sitecore Cloud Operations team is preparing a planned upgrade of xDB Cloud Core services.

No impact on customers expected.


- Posted on Aug 03, 09:00 UTC

UPDATE: The upgrade has been completed successfully.
- Posted on Aug 03, 11:51 UTC

Identified: The upgrade has been started.
- Posted on Aug 03, 00:00 UTC