| Sitecore via Azure Marketplace | Marketplace cannot currently deploy Sitecore 9.1.x scaled instance in XP, XM and XDB |
| Sitecore via AppSource | Service is operating normally |
| Device Detection | Service is operating normally |
| IP Geolocation | Service is operating normally |
| App Center UI | Service is operating normally |
Oct 19, 2019
20191018- Azure Marketplace Deployment
Estimated time frame: Oct 18, 00:00 - Oct 18, 00:00 UTC
Sitecore team have identified an issue related to failed deployments while performing marketplace deployments for Sitecore version 9.1.x scaled instance in XP, XM and XDB . Sitecore Engineers are working on it to fix the issue as soon as possible.
In-Progress: Sitecore Engineers are currently working to resolve this issue .
Identified: Marketplace cannot currently deploy Sitecore 9.1.x scaled instance in XP, XM and XDB
Oct 22, 2019
Deployment - Managed Cloud Core Update
Estimated time frame: Oct 22, 02:00 - Oct 22, 12:00 UTC
Sitecore Cloud Operations team is preparing the following planned Release 3.0.0.0 to Sitecore Managed Cloud Services.
Affected Sitecore Cloud Service: Sitecore Managed Cloud Core service.
Expected impact on customers: No downtime and no impact on live customer solutions expected.
Scheduled: This upgrade has been scheduled on 22 October, 2019
Oct 16, 2019
Managed Cloud Monitoring Update
Sitecore Cloud Operations team is preparing to implement a new monitoring system called CAMS - CloudOps Automated Monitoring System. As part of the the implementation, the Action Groups and Log Analytics will be modified on all environments. The new system will improve the effectiveness of the monitoring and enable the CloudOps team to respond to challenges faster.
Affected Sitecore Cloud Service: Sitecore Managed Cloud.
Expected impact on customers: No impact to the existing Sitecore Customer's Cloud resources.
Status update: The update process is still ongoing. and the expected end date has been changed to Oct. 16.
Resolved: Sitecore Cloud Operations team have completed the monitoring update successfully .
Identified: Sitecore Cloud Operations team is performing the activity.
Oct 14, 2019
Azure SQL Database traffic migration to newer Gateways
Gateways built on new hardware are being added to SQL DB in various regions. This will allow logins to be serviced by more than one Gateway in these regions, leading to better response times and reduced latency.
This will change the public IP address to which DNS will resolve for your SQL Database, effective October 14, 2019.
Impact: Potential loss of connectivity for Customers using IP restriction rules on Azure SQL Databases.
For the majority of customers, we expect this change will not impact connectivity to SQL Database. However, we recommend that you white list IP addresses for all Gateways in the regions listed at the bottom of this message, as outlined in the table here.
Resolved: This activity has been completed by Microsoft Azure team
Scheduled: This migration has been scheduled to complete on October 14, 2019.
Identified: This issue has been identified from the notification email sent by Microsoft Azure team.
Oct 10, 2019
Sitecore Azure Marketplace Core Services Update
Sitecore Cloud Operations team is preparing a planned upgrade on the Azure Marketplace infrastructure with new release packages & product packages.
Affected Sitecore Cloud Service: Sitecore Azure Marketplace.
Expected impact on customers: No impact to the existing Sitecore Customer's Cloud resources.
Release Highlights:
- Sitecore 9.2 Initial Release and Sitecore 9.1 Update-1, scale-up hosting plan service tier for XPSingle and XMSingle topologies from B3 to S3.
Completed:
Production marketplace has been successfully updated with the release package.
All the post deploy validations are passed successfully.
In Progress: Packages Upgrade is in progress
Identified:
Sep 28, 2019
Sitecore Managed Cloud - Azure App Service Issue in West US
Affected Sitecore Cloud Service: Sitecore Managed Cloud customers
Summary of impact: Starting at 28 Sep 2019 04:21 UTC, Managed Cloud customer using App Service in West US who may receive intermittent HTTP 504-level and 404-level response codes, experience timeouts or high latency when accessing App Service (Web, Mobile and API Apps) deployments hosted in this region.
Additional references: https://app.azure.com/h/G_FN-1P0/2e2625
Resolved: As per the update from azure , the issue was self-healed by the Azure platform once traffic normalized.
Identified:
May 12, 2019
Sitecore Email Cloud (Sparkpost) - Transition from Message Events API to Events API
During daily monitoring activities, Sitecore Cloud Operations engineers noticed an operational notice from the Email cloud vendor "Sparkpost" which communicates that the Message Events API will be replaced by the Events API
Affected Sitecore Cloud Service: Sitecore Email Cloud customers
Customer identification: Sitecore Email Cloud customers
Impact: Starting on October 1, 2019, all the API calls made to Sparkpost must use the Events API. The Message Events API will be discontinued, and hence customers using the Message Events API will not be able to get the required data from Sparkpost.
Additional references: The Events Search which is part of the Events API has robust searching capabilities that provide ready access to the raw event data associated with the messages that are sent via SparkPost.
In order to help the customers with the transition, Sparkpost has also come up with a migration aid for node.js or python.
UPDATE:
It has been confirmed that this update/change will NOT impact any of the Sitecore Email cloud customers.
And Sitecore Cloud Operations have taken necessary internal actions regarding this API change.
Identified: