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Email Cloud for EXM 3.4+
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Connector Service Service is operating normally
  Running
Vendor (Sparkpost) Service is operating normally
Device Detection
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IP Geolocation
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Active Events

  Jun 14, 2021

Publish Web App entry under Activity log page

Estimated time frame: Jun 10, 00:00 - Jun 17, 00:00 UTC

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an event which we would like to bring to your attention. In case you have any follow up question regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal.

 

Event description:
We have discovered a flaw in how entries are logged under "Activity log" in Azure portal.

When an user browse through "Diagnose and solve problems - Availability and Performance", this action seems to add an operation "Publish Web App" in Activity log although nothing is published.

To ensure health of our customers' Azure deployments, Sitecore Cloud Operations team investigates potential issues by accessing resource group and view the information available under "Diagnose and solve problems" when we receive alerts. As a result, you may see false entries of "Publish Web App" events initiated by personnel from our team.

Impact: No impact

Planned further actions: Sitecore Cloud Ops are currently communicating with Microsoft support for further investigation

Who performs further actions: Microsoft

Next update planned at: When we receive more information from Microsoft support

 

Any additional updates of the event status from Sitecore side may be published below.


- Posted on Jun 10, 00:00 UTC

Latest Update: Microsoft Support is still working internally, trying to identify the cause of the issue.
- Posted on Jun 14, 00:00 UTC

Latest Update: Microsoft Support is still working internally, trying to identify the cause of the issue.
- Posted on Jun 10, 21:09 UTC

Update: Microsoft Support is still working internally, trying to identify the cause of the issue.
- Posted on Jun 08, 15:53 UTC

  Jun 14, 2021

Azure Active Directory - Enable support for TLS 1.2 to avoid service impact

Estimated time frame: Jun 04, 06:30 - Jun 04, 07:20 UTC

In order to improve the security posture of your tenant and in compliance with industry standards, Microsoft Azure Active Directory (Azure AD) will soon stop supporting the following protocols and ciphers starting 30-June-2021:

TLS 1.1
TLS 1.0
3DES cipher suite (TLS_RSA_WITH_3DES_EDE_CBC_SHA)

Action recommended 

Please use TLS 1.2 and modern cipher suites on client/server applications/OS, communicating with Azure Active Directory, and other Azure workloads

- Posted on Jun 04, 06:30 UTC

Identified: 
- Posted on Jun 04, 00:00 UTC

Past Events

  Jun 01, 2021

Managed Cloud Monitoring package update


- Posted on May 26, 11:00 UTC

Finished: 

Monitoring update has been completed.


- Posted on Jun 01, 11:34 UTC

In Progress: Monitoring update is in progress.
- Posted on May 28, 08:38 UTC

Started: Update has been started. In case of any issues please contact Sitecore support.
- Posted on May 26, 11:37 UTC

Scheduled: 

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an event which we would like to bring to your attention. In case you have any follow up question regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal.

Event description: Sitecore Cloud Operations team is preparing a Cloud Monitoring package update to the latest version for all Managed Cloud customers. Below are the latest most important changes in Monitoring package:

v2.4.0:

  • Fixed bug for SQL database DTU and CPU alerts
  • Fixed bug "WebApp returning high rate of 5xx errors" is creating too many alerts

v2.3.4:

  • "Application Insights Daily Cap" alerts to the monitoring packages
  • "Average Response Time" rule replaces with "Response Time"
  • Fixed a bug that caused alerts for CPU and Memory usage for web app never fired

Impact: No impact on existing deployments expected. Any customization of monitoring alert rules changes like status (disabled/enabled) will remain the same after update.

Additional references:

Planned further actions: Deployment start scheduled on 26-May-2021, 11:00 UTC

Who performs further actions: Sitecore Cloud Operations

Next update planned at: 27-May-2021, 11:00 UTC 
- Posted on May 26, 00:00 UTC

  May 30, 2021

Email cloud customers may have experienced elevated 5xx API error rates and increased latency (EU hosted only)

Email cloud customers may have experienced an elevated level of API and UI errors and latency for Sparkpost APIs (including Transmissions API and SMTP injection API) from May 30 12 PM  to  May 30 12:35 PM UTC. Please retry any 5xx error.

A fix has been implemented and this incident has been resolved.

Note: This issue does not impact our SparkPost customers hosted in the US.


- Posted on May 30, 12:00 UTC

  May 28, 2021

IP Geolocation service increased response time EU datacenter

One of the instances of the IP Geolocation service in the EU datacenter becomes unhealthy. Due to the unhealthy instance, customers might face increased response time for the EU datacenter.Sitecore Cloud Operations team was able to mitigate the issue and were able to resolve increased response time for the IP Geolocation service.

If you have any other questions regarding increased response time, please reach out to us on the Sitecore support portal


- Posted on May 28, 10:00 UTC

  May 21, 2021

Issues accessing the Azure portal

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an event which we would like to bring to your attention. In case you have any follow up question regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal.

Event description: Starting at approximately 15:53 UTC on 20 May 2021, you may experience issues accessing the Azure portal and other Microsoft services. Microsoft have identified a transient issue impacting a backend service and actively scaling out Microsoft backend resources to mitigate the issue. As scaling out operation progresses, some customers may begin to see recovery. Microsoft telemetry is indicating that connection to services is returning to normal levels.

Impacted region(s):
France Central; Germany West Central; North Europe; Norway East; Switzerland North; UK South; UK West; West Europe; France South; Germany North; Norway West; Switzerland West; Global

Impact: Customers may experience issues accessing the Azure portal and other Microsoft services.

Additional references: https://app.azure.com/h/KN22-39Z/5bdccf

Planned further actions:

We are continuously monitoring the situation and will keep you updated as and when we hear more about it.

Microsoft Engineering teams have been engaged and are investigating. 

Please check current status at https://status.azure.com/en-us/status

Who performs further actions: Microsoft Support

Next update planned at: As we get the update from Microsoft.

Any additional updates of the event status from Sitecore side may be published below.


- Posted on May 20, 16:00 UTC

Resolved: Issue has been resolved. More details about root cause analysis you can find on Azure status history page https://status.azure.com/en-us/status/history/

 

- Posted on May 21, 09:48 UTC

Mitigated: 

Microsoft team has notified that as of 16:20 UTC, that all services have recovered. We will provide additional details regarding the root cause and mitigation as it becomes known.

on 2021-05-20 22:00:56

 

- Posted on May 20, 00:00 UTC

  May 02, 2021

xDB cloud MongoDB Atlas Possible connection errors from NET clients

 
- Posted on Apr 30, 21:30 UTC

Resolved: 

This incident has been resolved. More information can be found at https://status.cloud.mongodb.com/incidents/pg21lc865n8t 

- Posted on May 02, 17:53 UTC

Identified: 

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an event that we would like to bring to your attention. In case you have any follow up question regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal.

 

Event description: On Apr 302021 - 21:34 UTC, MongoDB Atlas has identified a possible issue regarding connections from .NET clients. Users with .NET clients that perform OCSP certificate checking may be unable to connect. Currently, the issue only affects users with .NET drivers versions between 1.8 and 2.6.1. 

 

Impact: Affected users will see connection errors with the following error:  

System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.

Additional references: https://status.cloud.mongodb.com/incidents/pg21lc865n8t

Planned further actions: MongoDB Atlas suggests either upgrading .NET driver 2.7 or higher or add a configuration change to your application; which is described in the link in the additional references section.

Who performs further actions: Customer

Next update planned at: No further updates

 

Any additional updates of the event status from Sitecore side may be published below.

 

 


- Posted on Apr 30, 00:00 UTC