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Marketplace cannot currently deploy Sitecore 9.1.x scaled instance in XP, XM and XDB
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Email Cloud for EXM 3.4+
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Active Events

  Oct 19, 2019

20191018- Azure Marketplace Deployment

Estimated time frame: Oct 18, 00:00 - Oct 18, 00:00 UTC

Sitecore team have identified an issue related to failed deployments  while performing marketplace deployments for Sitecore version 9.1.x scaled instance in XP, XM and XDB . Sitecore Engineers are working on it to fix the issue as soon as possible. 
- Posted on Oct 18, 00:00 UTC

In-Progress: Sitecore Engineers are currently working  to resolve this issue .
- Posted on Oct 18, 08:53 UTC

Identified: Marketplace cannot currently deploy Sitecore 9.1.x scaled instance in XP, XM and XDB
- Posted on Oct 18, 00:00 UTC

Scheduled Events

  Oct 22, 2019

Deployment - Managed Cloud Core Update

Estimated time frame: Oct 22, 02:00 - Oct 22, 12:00 UTC

Sitecore Cloud Operations team is preparing the following planned Release 3.0.0.0 to Sitecore Managed Cloud Services.

Affected Sitecore Cloud Service: Sitecore Managed Cloud Core service.

Expected impact on customers: No downtime and no impact on live customer solutions expected.


- Posted on Oct 22, 02:00 UTC

Scheduled: This upgrade has been scheduled on 22 October, 2019
- Posted on Oct 19, 00:00 UTC

Past Events

  Oct 16, 2019

Managed Cloud Monitoring Update

Sitecore Cloud Operations team is preparing to implement a new monitoring system called CAMS - CloudOps Automated Monitoring System. As part of the the implementation, the Action Groups and Log Analytics will be modified on all environments. The new system will improve the effectiveness of the monitoring and enable the CloudOps team to respond to challenges faster.


Affected Sitecore Cloud Service:
  Sitecore Managed Cloud.

Expected impact on customers:  No impact to the existing Sitecore Customer's Cloud resources.

 

Status update:  The update process is still ongoing. and the expected end date has been changed to Oct. 16.


- Posted on Oct 07, 00:00 UTC

Resolved: Sitecore Cloud Operations team have completed the monitoring update successfully .
- Posted on Oct 16, 09:08 UTC

Identified: Sitecore Cloud Operations team is performing the activity.
- Posted on Oct 01, 00:00 UTC

  Oct 14, 2019

Azure SQL Database traffic migration to newer Gateways

 

Gateways built on new hardware are being added to SQL DB in various regions. This will allow logins to be serviced by more than one Gateway in these regions, leading to better response times and reduced latency.

This will change the public IP address to which DNS will resolve for your SQL Database, effective October 14, 2019.

Impact: Potential loss of connectivity for Customers using IP restriction rules on Azure SQL Databases.

For the majority of customers, we expect this change will not impact connectivity to SQL Database. However, we recommend that you white list IP addresses for all Gateways in the regions listed at the bottom of this message, as outlined in the table here.

 More details about decommissioning process given in the following article: Azure SQL Database traffic migration to newer Gateways.

- Posted on Oct 14, 00:00 UTC

Resolved: This activity has been completed by Microsoft Azure team
- Posted on Oct 14, 23:59 UTC

Scheduled: This migration has been scheduled to complete on October 14, 2019. 
- Posted on Sep 13, 03:54 UTC

Identified: This issue has been identified from the notification email sent by Microsoft Azure team. 
- Posted on Sep 13, 00:00 UTC

  Oct 10, 2019

Sitecore Azure Marketplace Core Services Update

Sitecore Cloud Operations team is preparing a planned upgrade on the Azure Marketplace infrastructure with new release packages & product packages.

Affected Sitecore Cloud Service:   Sitecore Azure Marketplace.

Expected impact on customers: No impact to the existing Sitecore Customer's Cloud resources.

Release Highlights:

  • Sitecore 9.2 Initial Release and  Sitecore 9.1 Update-1, scale-up hosting plan service tier for XPSingle and XMSingle topologies from B3 to S3.

 


- Posted on Oct 09, 09:58 UTC

Completed: 

Production marketplace has been successfully updated with the release package.

All the post deploy validations are passed successfully.


- Posted on Oct 10, 05:11 UTC

In Progress: Packages Upgrade is in progress
- Posted on Oct 09, 09:56 UTC

Identified: 
- Posted on Oct 09, 00:00 UTC

  Sep 28, 2019

Sitecore Managed Cloud - Azure App Service Issue in West US

During daily monitoring activities, Sitecore Cloud Operations engineers identified an issue with Microsoft Azure due to which the Managed Cloud customers using App Service in West US may experience intermittent HTTP 504-level and 404-level response codes experience timeouts or high latency when accessing App Service

Affected Sitecore Cloud Service: Sitecore Managed Cloud customers

Customer identification: The Managed Cloud customers using App Service in West US.

Summary of impact: Starting at 28 Sep 2019 04:21 UTC, Managed Cloud customer using App Service in West US who may receive intermittent HTTP 504-level and 404-level response codes, experience timeouts or high latency when accessing App Service (Web, Mobile and API Apps) deployments hosted in this region. 

 
 

Additional references: https://app.azure.com/h/G_FN-1P0/2e2625

 


- Posted on Sep 28, 00:00 UTC

Resolved: As per the update from azure , the issue was self-healed by the Azure platform once traffic normalized.
- Posted on Sep 28, 07:11 UTC

Identified: 
- Posted on Sep 28, 00:00 UTC

  May 12, 2019

Sitecore Email Cloud (Sparkpost) - Transition from Message Events API to Events API

During daily monitoring activities, Sitecore Cloud Operations engineers noticed an operational notice from the Email cloud vendor "Sparkpost" which communicates that the Message Events API will be replaced by the Events API

Affected Sitecore Cloud Service: Sitecore Email Cloud customers

Customer identification: Sitecore Email Cloud customers

Impact:  Starting on October 1, 2019, all the API calls made to Sparkpost must use the Events API. The Message Events API will be discontinued, and hence customers using the Message Events API will not be able to get the required data from Sparkpost.

Additional references:  The Events Search which is part of the Events API has robust searching capabilities that provide ready access to the raw event data associated with the messages that are sent via SparkPost.

In order to help the customers with the transition,  Sparkpost has also come up with a migration aid for node.js or python.


- Posted on Oct 01, 00:00 UTC

UPDATE: 

It has been confirmed that this update/change will NOT impact any of the Sitecore Email cloud customers.

And Sitecore Cloud Operations have taken necessary internal actions regarding this API change.

 


- Posted on May 12, 12:10 UTC

Identified: 
- Posted on May 09, 00:00 UTC