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Scheduled Events

  May 22, 2019

Deployment - Managed Cloud Core Update

Estimated time frame: May 22, 09:00 - May 22, 11:00 UTC

Sitecore Cloud Operations team is preparing the following planned Release 2.1.0.0 to Sitecore Managed Cloud Services.

Affected Sitecore Cloud Service: Managed Cloud Core services and Consumption Billing.

Impact on Customers: No downtime and no impact on live customer solutions expected.


- Posted on May 22, 09:00 UTC

Scheduled: This upgrade has been scheduled
- Posted on May 15, 09:01 UTC

Past Events

  May 13, 2019

Azure Network Connectivity - Increased Latency

During Daily monitoring activities, Sitecore Cloud Engineers found an issue affecting multiple Microsoft Azure Resources, which could have had an impact on Managed Cloud and xDB Cloud customers in all regions. Customer might have experienced latency or intermittent connectivity issues when accessing Azure resources.

Affected Sitecore Cloud Service: Sitecore xDB Cloud and Managed Cloud customers

Customer identification: All xDB and Managed Cloud customers

Impact: The problem reported by Microsoft affects Azure Resources.

Additional references: https://azure.microsoft.com/en-us/status/history/

Sitecore engineers will closely follow up on the issue and post further updates under this event article on status page.


- Posted on May 13, 09:00 UTC

Resolved: Microsoft Azure Engineers have corrected the Networking issues causing the impact to Azure Resources.
- Posted on May 13, 15:00 UTC

  May 12, 2019

Sitecore Email Cloud (Sparkpost) - Transition from Message Events API to Events API

During daily monitoring activities, Sitecore Cloud Operations engineers noticed an operational notice from the Email cloud vendor "Sparkpost" which communicates that the Message Events API will be replaced by the Events API

Affected Sitecore Cloud Service: Sitecore Email Cloud customers

Customer identification: Sitecore Email Cloud customers

Impact:  Starting on October 1, 2019, all the API calls made to Sparkpost must use the Events API. The Message Events API will be discontinued, and hence customers using the Message Events API will not be able to get the required data from Sparkpost.

Additional references:  The Events Search which is part of the Events API has robust searching capabilities that provide ready access to the raw event data associated with the messages that are sent via SparkPost.

In order to help the customers with the transition,  Sparkpost has also come up with a migration aid for node.js or python.


- Posted on Oct 01, 00:00 UTC

UPDATE: 

It has been confirmed that this update/change will NOT impact any of the Sitecore Email cloud customers.

And Sitecore Cloud Operations have taken necessary internal actions regarding this API change.

 


- Posted on May 12, 12:10 UTC

  May 07, 2019

Sitecore App Center - Planned Upgrade with Bug fixes

Sitecore prepares an update to Sitecore App Center server side with an internal Release package 0.332, targeted for Sitecore Managed Cloud App Updates.

Those changes are focused on Managed Cloud App internal improvements , New fields in slot descriptions, bug fixes and new features for Sitecore Compliance.

Release Highlights:

  • Managed Cloud (MC) App: UI update - New fields in slot descriptions.
  • MC App (UI): Add new fields to slot descriptions.
  • MC App: Remove Obsolete Code.
  • Feature : Sitecore Compliance
  • MC App: Support all required Asterisk scenarios
  • MC App tweaks
  • Bug fix for “MC App: Asterisk is shown for complete months in consumption table UI”.
  • Bug fix for “Payment Cycle dropdown list retains values when there is no payment cycle for an agreement”.
  • Bug fix for “Total spend in the Provisioned Slot section is not reflecting the correct value”

Impact on Customers:    No impact on live customer solutions expected, App Center server will be restarted once closer to finish date.

 

- Posted on May 06, 00:00 UTC

COMPLETED: The upgrade has been successfully completed.
- Posted on May 07, 20:53 UTC

IN PROGRESS: The planned upgrade has been started on production environment.
- Posted on May 07, 13:44 UTC

SCHEDULED: This upgrade has been scheduled.
- Posted on May 03, 22:47 UTC

Identified: 
- Posted on May 03, 00:00 UTC

  May 07, 2019

Issues of Azure SQL Databases in the West Europe region

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an alert which we would like to bring to your attention.
Affected Sitecore Cloud Service: Sitecore Managed Cloud - Customer

Customer identification: The South Central US Managed Cloud Customers

Issue description: Starting at approximately 11:10 UTC, a subset of customers using SQL Database in West Europe may experience difficulties connecting to resources hosted in this region. Engineers are aware of this issue and are actively investigating. The next update will be provided in 60 minutes, or as events warrant.

Impact: Some customers may difficulties connecting to resources hosted in this region. 

Additional references:  https://azure.microsoft.com/en-us/status/history/

Date identified: 11:10 AM UTC

Date resolved: 12:48 PM UTC

Planned further actions:  Azure Engineers are continuing to investigate & establish the full root cause. A full Root Cause Analysis should be updated as soon on the above Azure reference link.

Who performs further actions: Azure

Next update planned at: No further updates


- Posted on May 07, 11:10 UTC

Resolved: Microsoft Azure Engineers have corrected the issues causing the impact to Azure SQL databases in the West Europe region. 
- Posted on May 07, 12:48 UTC

Identified: Sitecore Cloud Operations Engineers have identified the issue and are currently working with Microsoft Support to get ETAs and plans of issue mitigation. 
- Posted on May 07, 11:10 UTC

  May 02, 2019

Azure Network Connectivity Errors - Multiple Sitecore Cloud Services

During Daily monitoring activities, Sitecore Cloud Engineers found an issue affecting multiple Microsoft Azure Services, which could have had an impact on Managed Cloud and xDB Cloud customers in all regions.

Affected Sitecore Cloud Service: Sitecore xDB Cloud and Managed Cloud customers


Customer identification:
All xDB and Managed Cloud customers


Impact:
The problem reported by Microsoft affects Azure SQL databases, Compute, Storage, App Service, and Azure Active Directory. This means that these services may not be reachable intermittently.  

Additional references: https://azure.microsoft.com/en-us/status/history/

Sitecore engineers will closely follow up on the issue and post further updates under this event article on status page.


- Posted on May 02, 19:43 UTC

Resolved: Microsoft Azure Engineers have corrected the Networking issues causing the impact to Azure Services.
- Posted on May 02, 22:53 UTC

Identified: Sitecore Cloud Operations Engineers have identified the issue and are currently working with Microsoft Support to get ETAs and plans of issue mitigation.
- Posted on May 02, 19:43 UTC