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Scheduled Events

  Sep 01, 2019

Azure SQL Database traffic migration to newer Gateways

Estimated time frame: Sep 01, 00:00 - Sep 01, 23:30 UTC

 

Gateways built on new hardware are being added to SQL DB in various regions. This will allow logins to be serviced by more than one Gateway in these regions, leading to better response times and reduced latency.

This will change the public IP address to which DNS will resolve for your SQL Database, effective September 1, 2019.

Impact: Potential loss of connectivity for Customers using IP restriction rules on Azure SQL Databases.

For the majority of customers, we expect this change will not impact connectivity to SQL Database. However, we recommend that you white list IP addresses for all Gateways in the regions listed at the bottom of this message, as outlined in the table here.

 More details about decommissioning process given in the following article: Azure SQL Database traffic migration to newer Gateways.

- Posted on Sep 01, 00:00 UTC

Scheduled: This migration has been scheduled to complete on September 1, 2019. 
- Posted on Jul 11, 20:59 UTC

Identified: This issue has been identified from the notification email sent by Microsoft Azure team. 
- Posted on Jul 09, 00:00 UTC

Past Events

  Jul 05, 2019

Sitecore Managed Cloud - Azure Connectivity Issues for UK South

During daily monitoring activities, Sitecore Cloud Operations engineers found an issue with Microsoft Azure due to which some of the Managed Cloud customers across UK South region may be affected.

Affected Sitecore Cloud Service:  Sitecore Managed Cloud customers

Customer identification:   Sitecore Managed Cloud customers in the UK South Region

Impact:  The problem reported by Microsoft affects the Sitecore Managed cloud customers leveraging Storage in the UK South Region, Between 06:00 UTC and 16:25 UTC on 04 July 2019.

They might have experienced service availability issues. In addition, resources with dependencies on Storage, may also have experienced downstream impact in the form of availability issues.  These impacted services include App Services, Virtual Machines, Backup, KeyVault, App Insights, Logic Apps, and Azure Data Factory v2.

Additional references:  https://status.azure.com/en-us/status 

Sitecore engineers will closely follow up on the issue and post further updates under this event article on status page. 


- Posted on Jul 04, 14:00 UTC

MITIGATED: As per the update from Microsoft Azure Engineers, they manually applied load balancing configuration changes to bring the affected storage scale unit back to a healthy state. As a consequence, resource utilization levels were brought back to normal , hence mitigating the issue.
- Posted on Jul 05, 07:20 UTC

  Jul 03, 2019

Sitecore Managed Cloud - Azure Infrastructure Issues

During daily monitoring activities, Sitecore Cloud Operations engineers found an issue with Microsoft Azure due to which some of the Managed Cloud customers across any region may be affected.

 

Affected Sitecore Cloud Service: Sitecore Managed Cloud customers


Customer identification:
All Sitecore Managed Cloud customers

Impact: The problem reported by Microsoft affects Azure Diagnostics logs, Autoscale, Classic Alerts.

 

A subset of customers using Diagnostic Logs may receive failure notifications when performing service management operations - such as create, update, delete - for resources. Impact will include Autoscale settings, Classic alerts and Diagnostics settings. Existing alert and settings are not impacted.

 

Additional references:  https://status.azure.com/en-us/status 

 

Sitecore engineers will closely follow up on the issue and post further updates under this event article on status page.
- Posted on Jul 03, 02:00 UTC

IDENTIFIED: This issue has been identified from the Azure status page.
- Posted on Jul 03, 13:30 UTC

IN PROGRESS: 

As per Microsoft, Azure engineers have been able to identify possible underlying cause, and are working to determine mitigation options. 

 Sitecore Cloud Operations will closely follow up on the issue and post further updates under this event article on status page.


- Posted on Jul 03, 08:02 UTC

Resolved: Microsoft Azure Engineers have corrected the issue which were causing the impact on Autoscale settings, Classic alerts and Diagnostics settings.
- Posted on Jul 03, 08:00 UTC

  Jun 19, 2019

190619 Sitecore Managed Cloud - Problems Creating and Moving Azure Resources

Managed Cloud customers in the affected Azure regions may experience issues when changing Web APP infrastructure via the Azure portal. Additionally, Azure web app resources with autoscaling and loading site metrics may be affected per Azure issue (_DLQ-VVG). The issue was identified at 6 AM UTC June 19 2019.

The affected list of Azure regions is as follows:

Australia Central, Australia Central 2, Australia East, Australia Southeast, Brazil
South, Canada Central, Canada East, Central India, Central US, East Asia, East US,
East US 2, France Central, France South, Japan East, Japan West, Korea Central,
Korea South, North Central US, North Europe, South Africa North, South Africa
West, South Central US, Southeast Asia, South India, UK South, UK West, West
Central US, West Europe, West India, West US, West US 2

Microsoft engineers are actively investigating this issue.


- Posted on Jun 19, 08:00 UTC

Web App Management Experiencing Problems: An issue has been identified affecting Azure web app management operations such as creating, deleting and moving resources. Customers creating, deleting and moving web app resources may experience 500 errors or delayed performance. Additionally, resources configured for autoscaling may be affected.
- Posted on Jun 19, 19:29 UTC

Resolved: 

Microsoft Azure Engineers have corrected the issue which were causing the impact to Azure App Services.


- Posted on Jun 19, 10:30 UTC

Identified: 
- Posted on Jun 19, 00:00 UTC

  Jun 18, 2019

Sitecore Azure Marketplace Core services update

Sitecore Cloud Operations team is preparing a planned update on the Azure Marketplace infrastructure with new release packages & product packages.

Affected Sitecore Cloud Service: Sitecore Azure Marketplace.

Expected impact on customers: No impact to the existing Sitecore Customer's Cloud resources.

Release Highlights:

  • Sitecore 9.2.0 with modules
    • CDN 1.0.0
    • JSS 12.0.0
    • SXA 1.9.0
    • Salesforce 1.0.0

- Posted on Jun 18, 07:00 UTC

Resolved: The scheduled Azure Marketplace update is succesfully completed.
- Posted on Jun 18, 11:23 UTC

In Progress: 

The update has been started 


- Posted on Jun 18, 07:17 UTC

Scheduled: This upgrade has been scheduled 
- Posted on Jun 17, 10:41 UTC

  May 12, 2019

Sitecore Email Cloud (Sparkpost) - Transition from Message Events API to Events API

During daily monitoring activities, Sitecore Cloud Operations engineers noticed an operational notice from the Email cloud vendor "Sparkpost" which communicates that the Message Events API will be replaced by the Events API

Affected Sitecore Cloud Service: Sitecore Email Cloud customers

Customer identification: Sitecore Email Cloud customers

Impact:  Starting on October 1, 2019, all the API calls made to Sparkpost must use the Events API. The Message Events API will be discontinued, and hence customers using the Message Events API will not be able to get the required data from Sparkpost.

Additional references:  The Events Search which is part of the Events API has robust searching capabilities that provide ready access to the raw event data associated with the messages that are sent via SparkPost.

In order to help the customers with the transition,  Sparkpost has also come up with a migration aid for node.js or python.


- Posted on Oct 01, 00:00 UTC

UPDATE: 

It has been confirmed that this update/change will NOT impact any of the Sitecore Email cloud customers.

And Sitecore Cloud Operations have taken necessary internal actions regarding this API change.

 


- Posted on May 12, 12:10 UTC

Identified: 
- Posted on May 09, 00:00 UTC