Jun 26, 2018
Managed Cloud Infrasturcture Alert
Issue Description: A subset of Managed Cloud customers in the South Central US may have experienced difficulties connecting to resources and/or 500-level errors hosted in this region.
Impact:
Virtual Machines may have rebooted unexpectedly.
Impacted services included: App Service (Sitecore instances runtime) and also App Insights (Sitecore logging functionality) and Redis cache (Sitecore session state functionality in XP topology).
More details: https://azure.microsoft.com/en-us/status/history/
Sitecore Cloud Engineers will keep monitoring managed cloud services and provide an update once the issue is resolved.
Updates Summary
Mitigated: Azure Engineers have applied mitigation on the scale unit to prevent this from recurring while continuing to investigate full root cause, validating that this was isolated to a single scale unit.
Identified:
Sitecore Cloud team have monitored the following Azure Outage:
Between 19:40 and 19:41 UTC on 25 Jun 2018, a subset of customers in South Central US may have experienced difficulties connecting to resources and/or 500-level errors hosted in this region.