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  Oct 15, 2017

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Sitecore App Center - Unavailability due to dependent service error

On 13-Oct-2017 8:00 PM UTC, Cloud Operations team found an issue with one of the underlying service behind Sitecore App Center.

Sitecore App Center functionality is partially unavailable. Work on impact and workaround determination has been started.

 

Updates Summary

Resolved: The issue has been resolved at 11:00 AM UTC. All systems returned online.
- Posted on Oct 14, 13:02 UTC

Impact Clarified: 

Confirmed impact as of now: inability to log into App Center UI, inability to view Email Cloud subscription statistics in EXM dashboard.

Dispatching messages via Email Cloud service is not affected and working fine.


- Posted on Oct 14, 08:34 UTC

Identifying: 

After 13-Oct-2017 8:00 PM UTC, Cloud Operations team found an issue with one of the underlying service behind Sitecore App Center.

Sitecore App Center functionality is partially unavailable. Work on impact and workaround determination has been started.


- Posted on Oct 13, 22:10 UTC