Sitecore Cloud - Status Page Last updated 4 minutes ago

  Mar 11, 2020

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Azure TLS Upgrades for Sitecore Managed Cloud Standard Customers

Problem 

Microsoft Azure is upgrading platform TLS libraries and support for TLS 1.2 is becoming the standard default. Sitecore Managed Cloud customers running a Sitecore version prior to 9.0 may experience communication errors between Azure services, notably Azure Search. This can prevent Sitecore from completing routine query and index operations with Azure Search and cause a variety of complications.

As the TLS upgrade progresses through the Azure data centers, customers may notice only a portion of their services are impacted by the upgrade. This process is expected to complete over the next week; at that point, the entire Azure platform will rely on TLS 1.2 as the default.

Solution 

Sitecore Managed Cloud customers should refer to this article: https://kb.sitecore.net/articles/688903. It covers how to specify the TLS library Sitecore and the .Net Framework will use.

 

 

Updates Summary

Identified: On February 26th, Microsoft started rollout of Azure Search with enforce TLS 1.2 in use. Rollout started from US regions. Cloud Ops team is monitoring situation, however, recommended solution for customers is to apply the workaround described in KB article referred above.
- Posted on Feb 26, 07:00 UTC