Oct 30, 2019
Azure Storage Issue for West Europe - Mitigated
During daily monitoring activities, Sitecore Cloud Operations engineers found an issue with Microsoft Azure due to which some of the Managed Cloud & xDB Cloud customers in West Europe are affected.
Affected Sitecore Cloud Service: Sitecore Managed Cloud & xDB Cloud customers.
Customer identification: Few Managed Cloud customers & xDB Cloud Customers hosted in the West Europe Azure region.
Issue Description: Through Azure we have learnt that some instances of a backend service responsible for controlling Storage requests became unhealthy.
Impact: Between 10:17 and 13:52 UTC on 30 Oct 2019, a subset of customers, and Azure services, in West Europe may have experienced difficulties connecting to resources hosted in this region stemming from an identified Storage issue.
Impacted services: Storage; SQL Database; Azure Search; Automation; Key Vault; App Service; Log Analytics and Azure Services.
Additional references: https://status.azure.com/en-us/status/history/
Mitigation: Microsoft performed a change to the impacting backend service configuration to mitigate the issue.
Updates Summary
Identified: