Sitecore Cloud - Status Page Last updated 1 minutes ago

  Jun 04, 2020

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Managed Cloud ARM Deployments issues

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an event which we would like to bring to your attention. In case you have any follow up question regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal.

Event description: Starting at 08:45 UTC on 04 Jun 2020, a subset of customers may experience issues with resource creation for services that depend on the Azure Resource Manager (ARM) platform. Azure engineers are actively working to troubleshoot this.

Affected Sitecore Cloud Service: Sitecore via Azure marketplace, Sitecore Managed Cloud

Impact: The issue may cause latency or failures when creating resources for some services.

Who performs further actions: Sitecore Cloud operations team

 

Updates Summary

Update: 

Preliminary root cause: Engineers determined that a recent deployment contained a configuration bug, which caused requests through the ARM deployment and management service to fail.

Mitigation: Engineers rolled back the faulty configuration safely, which mitigated the issue.


- Posted on Jun 04, 17:32 UTC