Sitecore Cloud - Status Page Last updated 22 seconds ago

  May 19, 2020

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Sitecore Email Cloud Service Hostname was Updated

A hostname for Sitecore Email Cloud service was updated to sparkpostmail.com from sitecoremail.com.

As per updates from our Email Cloud vendor, they have successfully migrated the sending IP's from AWS network IP's to SparkPost-owned IPs. 

Hostname changes should not impact any customer implementation who are following Sitecore Email Cloud guidelines.

For further review of the Guidelines please review the following Link.

https://doc.sitecore.com/developers/exm/90/email-experience-manager/en/use-the-sitecore-email-cloud-service.html

However, those customers who had updated their whitelisting rules to allow traffic from “sitecoreemail.com” domain mail server to send emails have been impacted. 

Hence, these impacted customers need to update their whitelisting rules to allow traffic from sparkpostmail.com hosts:

EU IPs:

IP Pool "400":

- NEW IPs :  192.174.94.162 and 192.174.94.163

IP Pool "100":

- NEW IPs : 192.174.94.157 and 192.174.94.156

US IP's:

IP Pool "100":

192.174.81.0
192.174.81.1

 

Updates Summary

Identified: 
- Posted on Jun 02, 00:00 UTC