Dec 23, 2017

Email Cloud (Sparkpost) - Connector Credentials Service is unavailable

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified that Sparkpost Connector Credentials Service is unavailable (Email Cloud for EXM 3.4+).

Affected Sitecore Cloud Service: Email Cloud (Sparkpost) 

Customers affected: Email Cloud (Sparkpost) Customers

Expected impact on Customers: New session cannot be established and new email dispatch cannot be started.

Sitecore Cloud Operations team is working to resolve the issue.

 

Updates Summary

Finished: 

The issue was resolved. Email Cloud (Sparkpost) - Connector Credentials Service is operating normally.

- Posted on Dec 23, 13:00 UTC

Started: 

The issue was identified. Email Cloud (Sparkpost) - Connector Credentials Service is unavailable.

- Posted on Dec 23, 09:45 UTC