Sitecore Cloud - Status Page Last updated 33 seconds ago
Sitecore via Azure Marketplace
Service is operating normally
Sitecore via AppSource
Service is operating normally
Sitecore Managed Cloud
Service is operating normally
Status Service Name Comments
  Running
Customer Resources Service is operating normally
  Running
Managed Cloud Service Service is operating normally
  Running
Managed Cloud - Core Service is operating normally
xDB Cloud 1.0 - 2.0
Service is operating normally
Status Service Name Comments
  Running
xDB Cloud Core & REST API Service is operating normally
  Running
Customer Resources Service is operating normally
Email Cloud for EXM 3.4+
Service is operating normally
Status Service Name Comments
  Running
Connector Service Service is operating normally
  Running
Vendor (Sparkpost) Service is operating normally
Device Detection
Service is operating normally
IP Geolocation
Service is operating normally
App Center UI
Service discontinued
Active Events

  Nov 25, 2020

Sitecore App Center discontinued

Estimated time frame: Apr 06, 00:00 - Apr 06, 00:00 UTC

All active subscriptions and apps will continue to work without any issues, but the App Center embedded application and UI have been discontinued.
 
The IP Geo activation and Managed Cloud consumption reviewing capabilities have moved to the Sitecore Support & Self-Service Portal.
 
If you have any questions, please create a service request or contact your Customer Success Manager.
- Posted on Apr 06, 00:00 UTC

Past Events

  Nov 23, 2020

IP Geolocation service increased response time US datacenter

One of the instances of the IP Geolocation service in the US datacenter becomes unhealthy. Due to the unhealthy instance, customers might face increased response time for the US datacenter.Sitecore Cloud Operations team was able to mitigate the issue and were able to resolve increased response time for the IP Geolocation service.

If you have any other questions regarding increased response time, please reach out to us on the Sitecore support portal.


- Posted on Nov 23, 11:00 UTC

Identified: Increased response time for the US datacenter was Identified.
- Posted on Nov 23, 11:00 UTC

  Nov 14, 2020

Elevated error rates for some SparkPost and SparkPost Enterprise customers injecting via SMTP in the US region.

We are experiencing an elevated level of SMTP errors for some SparkPost and SparkPost Enterprise customers injecting using SMTP. Please retry any 4xx errors.

You can review the following URL for further dertails. https://status.sparkpost.com/incidents/14khf19tnvc3

Note: This issue does not impact our customers hosted in the EU.

Note: Outbound message delivery is not impacted.

 


- Posted on Nov 14, 13:53 UTC

Resolved: This incident has been resolved.
- Posted on Nov 14, 18:30 UTC

  Nov 12, 2020

Elevated error rates for some SparkPost and SparkPost Enterprise customers injecting via SMTP in the US region.

We are experiencing an elevated level of SMTP errors for some SparkPost and SparkPost Enterprise customers injecting using SMTP. Please retry any 4xx errors.

Note: This issue does not impact our customers hosted in the EU.

Note: Outbound message delivery is not impacted.

 


- Posted on Nov 12, 14:21 UTC

Resolved: This incident has been resolved.
- Posted on Nov 12, 14:40 UTC

  Nov 12, 2020

Sitecore Azure Marketplace - Core Services Update

Sitecore Cloud Operations team is preparing a planned deployment on the Azure Marketplace infrastructure with the artifacts for new JSS 15.0, ABS 2.0.0 Module Name Updates.

Affected Sitecore Cloud Service:   Sitecore Azure Marketplace.

Expected impact on customers:   No impact to the existing Sitecore Customer's Cloud resources.

Release Highlights:

• Sitecore JavaScript Services Server 15.0 Initial Release 
• Azure Blob Storage 2.0 Module Name Update
• Add Important Notice for Sitecore 10.0

Additional notice: 

 Important Notice - 
In Sitecore XP 10.0.0, Azure Search is deprecated and will be completely removed in a future release. If you are starting a new Sitecore project, we recommend 
                that you use Solr as your search engine.

Activity Maintenance Window:

11-Nov-2020 to 12-Nov-2020

 


- Posted on Nov 11, 07:41 UTC

COMPLETED: This planned maintenance activity has been completed successfully. 
- Posted on Nov 12, 11:34 UTC

IN PROGRESS: The maintenance activity for new release packages deployment is in progress.
- Posted on Nov 12, 09:08 UTC

STARTED: The maintenance upgrade event has been started.
- Posted on Nov 12, 07:52 UTC

Identified: 
- Posted on Nov 11, 00:00 UTC

  Nov 02, 2020

Deployment - Managed Cloud Core Update

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an event which we would like to bring to your attention. In case you have any follow up question regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal.

 

Event description: Sitecore Cloud Operations team is preparing the following planned Release 7.1.0.0 to Sitecore Managed Cloud Services

Affected Sitecore Cloud Service: Sitecore Managed Cloud Core Service

Impact:  No downtime and no impact on live customer solutions expected

Who performs further actions: Sitecore Cloud operations team


- Posted on Nov 02, 03:00 UTC

Completed: Scheduled Upgrade activity has been completed successfully
- Posted on Nov 02, 03:53 UTC

In Progress: The upgrade is in progress now
- Posted on Nov 02, 03:02 UTC

Scheduled: This upgrade has been scheduled
- Posted on Oct 30, 04:51 UTC