Sitecore Cloud - Status Page Last updated 3 minutes ago
Sitecore via Azure Marketplace
Service is operating normally
Sitecore via AppSource
Service is operating normally
Sitecore Managed Cloud
Service is operating normally
Status Service Name Comments
  Running
Customer Resources Service is operating normally
  Running
Managed Cloud Service Service is operating normally
  Running
Managed Cloud - Core Service is operating normally
xDB Cloud 1.0 - 2.0
Service is operating normally
Status Service Name Comments
  Running
xDB Cloud Core & REST API Service is operating normally
  Running
Customer Resources Service is operating normally
Email Cloud for EXM 3.4+
Service is operating normally
Status Service Name Comments
  Running
Connector Service Service is operating normally
  Running
Vendor (Sparkpost) Service is operating normally
Device Detection
Service is operating normally
IP Geolocation
Service is operating normally
App Center UI
Service discontinued
Active Events

  Sep 18, 2020

Sitecore App Center discontinued

Estimated time frame: Apr 06, 00:00 - Apr 06, 00:00 UTC

All active subscriptions and apps will continue to work without any issues, but the App Center embedded application and UI have been discontinued.
 
The IP Geo activation and Managed Cloud consumption reviewing capabilities have moved to the Sitecore Support & Self-Service Portal.
 
If you have any questions, please create a service request or contact your Customer Success Manager.
- Posted on Apr 06, 00:00 UTC

Past Events

  Sep 18, 2020

SQL Database - East US - Performance Degradation and Potential Timeout issues.

Starting at 11:30 UTC on 18 Sep 2020, some customers using SQL Database in East US who may experience issues accessing and using services. New connections to databases in this subscription in this region may result in an error or timeout. Existing connections may have substantial degradation in query performance. Microsoft is aware of this issue and are actively investigating. Recovery time may be extended. If you are using active geo-replication and got impacted you should consider failover to another region.

Issue tracking Url: https://app.azure.com/h/SMSC-FS0/3e3f4a 

 

Update: Issue Resolved.

Summary of Impact: Between 11:30 UTC and 20:05 UTC on 18 Sep 2020, customers using SQL Database in East US may have experienced issues accessing and using services. New connections to databases in this region may have resulted in an error or timeout. Existing connections may have substantial degradation in query performance.

Preliminary root cause: Microsoft's Upstream upgrade deployment for a particular storage stamp introduced a new functionality which impacted instances of a backend file server which became unhealthy. As a result, SQL DB customers experienced timeout and error or service degradation in query performance.

Mitigation: Microsoft performed a change to the file server configuration on the storage stamp. After confirming mitigation on the storage stamp, they have restarted the affected node to further validate mitigation.

Next steps: Microsoft will continue to review pre-deployment testing scenarios and prevent future occurrences.


- Posted on Sep 18, 11:30 UTC

Identified: 
- Posted on Sep 18, 00:00 UTC

  Sep 17, 2020

Elevated 5xx Events API error rates and increased latency for some SparkPost and SparkPost Enterprise customers (US hosted only)

Sep 17, 2020 - 11:11 EDT

Sparkpost experiencing an elevated level of API and UI errors and latency for the Events APIs for some SparkPost and SparkPost Enterprise customers. This does NOT affect the Transmissions API and SMTP injection API. Please retry any 5xx error.
Note: This issue does not impact our SparkPost customers hosted in the EU.

Sep 17, 2020 - 12:43 EDT

The issue has been identified and a fix is being implemented by sparkpost.

Sep 17, 2020 - 13:09 EDT

A fix has been implemented and sparkpost is monitoring the results.

Sep 17, 2020 - 13:42 EDT

All delayed data has caught up. sparkpost continue to monitor the API for error rates and latency.

Sep 17, 2020 - 17:16 EDT

sparkpost is continuing to monitor elevated error rates in the Events API. Data loading continues to be up to date. They are working on a remediation for the API and will provide updates as they make progress

Sep 17, 2020 - 18:58 EDT

This incident has been resolved.
 

- Posted on Sep 17, 15:11 UTC

Identified: 
- Posted on Sep 17, 00:00 UTC

  Sep 15, 2020

Phase 4: Azure SQL Database traffic migration to newer Gateways

During daily monitoring activities, Sitecore Cloud Operations engineers found a planned maintenance activity on Microsoft Azure due to which SQL database connectivity might be affected for the customer connecting to database.

Gateways built on new hardware are being added to SQL DB in various regions. This will allow logins to be serviced by more than one Gateway in these regions, leading to better response times and reduced latency. This will change the public IP address to which DNS will resolve for your SQL Database hosted on Australia Southeast, UK South and Canada East effective September 15, 2020.

Impact: Potential loss of connectivity for Customers using IP restriction rules on Azure SQL Databases. For the majority of customers, we expect this change will not impact connectivity to SQL Database. However, we recommend that you white list IP addresses for all Gateways Australia Southeast, UK South and Canada East, as outlined in the table hereMore details about new gateway migration process given in the following article: Azure SQL Database traffic migration to newer Gateways.

New SQL Gateways are being added to the following regions:

  • Australia Southeast : 13.77.48.10
  • Canada East : 40.86.226.166, 52.242.30.154
  • UK South : 51.140.184.11, 51.105.64.0

 

Existing SQL Gateways will start accepting traffic in the following regions.

  • Australia Southeast : 191.239.192.109 and 13.73.109.251
  • Central US : 13.67.215.62, 52.182.137.15, 23.99.160.139, 104.208.16.96, and 104.208.21.1
  • East Asia : 191.234.2.139, 52.175.33.150, and 13.75.32.4
  • East US : 40.121.158.30, 40.79.153.12, 191.238.6.43, and 40.78.225.32
  • East US 2 : 40.79.84.180, 52.177.185.181, 52.167.104.0, 191.239.224.107, and 104.208.150.3
  • France Central : 40.79.137.0 and 40.79.129.1
  • Japan West: 104.214.148.156, 40.74.100.192, 191.238.68.11, and 40.74.97.10
  • North Central US : 23.96.178.199, 23.98.55.75, and 52.162.104.33
  • Southeast Asia : 104.43.15.0, 23.100.117.95, and 40.78.232.3
  • West US: 104.42.238.205, 23.99.34.75, and 13.86.216.196

 

These SQL Gateways shall start accepting customer traffic on September 15, 2020.


- Posted on Sep 15, 00:01 UTC

Completed: New Azure SQL Database gateways have been added
- Posted on Sep 15, 23:30 UTC

Scheduled: The migration has been scheduled on September 15, 2020
- Posted on Aug 14, 00:00 UTC

  Sep 11, 2020

Phase 3: Azure SQL Database traffic migration to newer Gateways

During daily monitoring activities, Sitecore Cloud Operations engineers found a planned maintenance activity on Microsoft Azure due to which SQL database connectivity might be affected for the customer connecting to database.

Gateways built on new hardware are being added to SQL DB in various regions. This will allow logins to be serviced by more than one Gateway in these regions, leading to better response times and reduced latency. This will change the public IP address to which DNS will resolve for your SQL Database hosted on West Central US and South Africa North, effective September 10, 2020.

Impact: Potential loss of connectivity for Customers using IP restriction rules on Azure SQL Databases. For the majority of customers, we expect this change will not impact connectivity to SQL Database. However, we recommend that you white list IP addresses for all Gateways in  West Central US and South Africa North, as outlined in the table here. More details about new gateway migration process given in the following article: Azure SQL Database traffic migration to newer Gateways.

 

New SQL Gateways are being added to the following regions:

  • West Central US: 13.78.248.43
  • South Africa North: 102.133.120.2

 

These SQL Gateways shall start accepting customer traffic on 10 September 2020.


- Posted on Sep 10, 00:01 UTC

Completed: New Azure SQL Database gateways have been added
- Posted on Sep 11, 21:11 UTC

Scheduled: The migration has been scheduled on September 10, 2020
- Posted on Aug 06, 00:00 UTC

  Sep 01, 2020

Sitecore Email Cloud Sparkpost API errors

Sparkpost reported an elevated level of API and UI errors and latency for some US customers (US hosted only).

Additional references: https://status.sparkpost.com/incidents/hx66w4bf0w8l


- Posted on Sep 01, 00:11 UTC

Resolved: This incident has been resolved
- Posted on Sep 01, 01:23 UTC

Identified: The issue has been identified and a fix is being implemented by Sparkpost
- Posted on Sep 01, 00:11 UTC