Sitecore Cloud - Status Page Last updated 2 minutes ago
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Service is operating normally
Status Service Name Comments
  Info
Customer Resources Active event - Managed Cloud 8.2 and xDB Cloud to Terminate in June 2020 – Upgrade Now!
  Info
Managed Cloud Service Active event - Managed Cloud 8.2 and xDB Cloud to Terminate in June 2020 – Upgrade Now!
  Info
Managed Cloud - Core Active event - Managed Cloud 8.2 and xDB Cloud to Terminate in June 2020 – Upgrade Now!
Status Service Name Comments
  Info
xDB Cloud Core & REST API Active event - Managed Cloud 8.2 and xDB Cloud to Terminate in June 2020 – Upgrade Now!
  Info
Customer Resources Active event - Managed Cloud 8.2 and xDB Cloud to Terminate in June 2020 – Upgrade Now!
Email Cloud for EXM 3.4+
Service is operating normally
Status Service Name Comments
  Running
Connector Service Service is operating normally
  Running
Vendor (Sparkpost) Service is operating normally
Device Detection
Service is operating normally
IP Geolocation
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Service is operating normally
Active Events

  Feb 18, 2020

Managed Cloud 8.2 and xDB Cloud to Terminate in June 2020 – Upgrade Now!

Estimated time frame: Feb 07, 14:29 - Jun 30, 00:00 UTC

In order to continue using the service all xDB Cloud customers and Managed Cloud customers who runs xP/xDB on Sitecore 8.2.x must request the migration of Mongo cluster to MongoDB Atlas by raising a Service Request on Sitecore Support Portal. 

On 30 June 2020 mLab service will be shut down and migration will no longer be impossible. After 30 June 2020 all non-migrated Mongo clusters will go offline which will result in xP/xDB functionality outage.

Reason behind: mLab is now part of MongoDB, Inc., the company behind the database that powers Managed Cloud and xDB Cloud services. For background please see the announcement. As part of merging the two organizations they will be sun-setting mLab's service and working with users to migrate to MongoDB Atlas.

For more details please contact you account manager or local sales representatives.


- Posted on Feb 07, 14:29 UTC

Update: Migration of Mongo cluster requires Sitecore xP to be running on version 8.2 Update 7. Please consider time required for version upgrade when planning the migration.

 

- Posted on Feb 07, 14:54 UTC

Scheduled Events

  Feb 19, 2020

Azure marketplace deployment

Estimated time frame: Feb 19, 11:00 - Feb 19, 14:00 UTC

Sitecore Cloud Operations team is preparing a planned deployment on the Azure Marketplace infrastructure with fixes for the current marketplace deployment issues.

Affected Sitecore Cloud Service:   Sitecore Azure Marketplace.

Expected impact on customers: No impact to the existing Sitecore Customer's Cloud resources.


- Posted on Feb 19, 11:00 UTC

Scheduled: This event has been scheduled.
- Posted on Feb 14, 09:22 UTC

Past Events

  Jan 29, 2020

Sitecore Azure Marketplace Deployment

Sitecore Cloud Operations team is preparing a planned deployment on the Azure Marketplace infrastructure with the artifacts for various updated modules like Sitecore connect for salesforce, new release for Sitecore Commerce Product, Storefront and other bug fixes and features updates.

Affected Sitecore Cloud Service:   Sitecore Azure Marketplace.

Expected impact on customers:   No impact to the existing Sitecore Customer's Cloud resources.

Release Highlights:

  1. Commerce 9.3 Initial Release for Sitecore 9.3 Initial Release
  2. Storefront 9.3 Initial Release for Sitecore 9.3 Initial Release
  3. Sitecore Connect for Salesforce Marketing Cloud Behavioral Data Exchange 4.0 Initial Release for Sitecore 9.3 Initial Release
  4. Sitecore Connect for Salesforce Marketing Content Exchange 4.0 Initial Release for Sitecore 9.3 Initial Release
  5. Sitecore Connect for Salesforce Marketing Cloud Behavioral Data Exchange 3.0 Initial Release update for Sitecore 9.2 Initial Release
  6. Hosting Plan fix for Sitecore 9.1 Initial Release
  7. Azure Search REST API version update for Sitecore 8.2 Update-1 to Sitecore 9.0 Update-2
 

- Posted on Jan 27, 09:00 UTC

COMPLETED: 

The Production deployment of the new product release package has been successfully completed.

The production Azure Sitecore Marketplace has been successfully upgraded with the latest product release package & bug fixes.


- Posted on Jan 29, 05:36 UTC

IN PROGRESS: The production deployment is currently in progress.
- Posted on Jan 28, 09:07 UTC

  Jan 07, 2020

Sitecore App Center maintenance

Sitecore App Center will be down for planned maintenance. Sitecore will be running maintenance on App Center related infrastructure.This will result in unavailability of App Center UI and its login functionality, so new purchases and reviewing consumption functions won't be available.

All active subscriptions and apps should work without any issues during the maintenance period.


- Posted on Dec 21, 08:00 UTC

Resolved: This activity is completed as planned.
- Posted on Jan 07, 06:32 UTC

Identified: 
- Posted on Dec 19, 00:00 UTC

  Jan 02, 2020

Azure marketplace deployment

Sitecore Cloud Operations team is preparing a planned deployment on the Azure Marketplace infrastructure with fixes for the current marketplace deployment issues.

Affected Sitecore Cloud Service:   Sitecore Azure Marketplace.

Expected impact on customers: No impact to the existing Sitecore Customer's Cloud resources.


- Posted on Dec 16, 09:00 UTC

Resolved: The failing deployments issue through the Sitecore Azure Marketplace is no longer reproducible.
- Posted on Jan 02, 09:03 UTC

In Progress: The deployment has been performed successfully. But Sitecore provisioning in the Europe regions may not work properly because of timeout errors issue. Sitecore engineers are working on fixing this issue.
- Posted on Dec 20, 09:45 UTC

In Progress: The production deployment has been started & is currently in progress.
- Posted on Dec 16, 09:00 UTC

Scheduled: This event has been scheduled for December 16, 09:00 UTC
- Posted on Dec 15, 12:54 UTC

  Dec 25, 2019

Sitecore Azure Marketplace Deployment

Sitecore Cloud Operations team is preparing a planned deployment on the Azure Marketplace infrastructure with the artifacts for SQLCompatibility Fixes for Sitecore Commerce Product.

Affected Sitecore Cloud Service:   Sitecore Azure Marketplace.

Expected impact on customers:   No impact to the existing Sitecore Customer's Cloud resources.

Release Highlights:

  1) SQL Compatibility Fix For All Sitecore Commerce Versions.


- Posted on Dec 24, 00:30 UTC

COMPLETED: The Production deployment of the Bug Fix Release package has been successfully completed.
- Posted on Dec 25, 05:37 UTC

IN PROGRESS: The production deployment is currently in progress.
- Posted on Dec 24, 08:20 UTC

STARTED: The production deployment has been started.
- Posted on Dec 24, 07:53 UTC

Identified: 
- Posted on Dec 23, 00:00 UTC

  Dec 12, 2019

Azure Connectivity issues in North America

During daily monitoring activities, Sitecore Cloud Operations engineers found an issue with Microsoft Azure due to which some of the Managed Cloud & xDB Cloud customers in North America may have experienced degraded performance, network drops, or timeouts when accessing Azure resources.

Affected Sitecore Cloud Service: Sitecore Managed Cloud & xDB Cloud customers.

Customer identification: Few Managed Cloud customers & xDB Cloud Customers hosted in the North America region.

Issue Description: Through Azure status page we have learnt that Azure Resources hosted in North America Region may have experienced degraded performance, network drops, or timeouts when accessing Azure resources. Customers may also have experienced downstream impact to dependent Azure services. This is due to a networking event between Azure and a third-party ISP resulting in network connectivity degradation.

Impact: The issue occurred between 09:45 and 16:26 UTC on 12 Dec 2019 to a subset of customers hosted in the North America Region. 

Impacted services: Azure Resources hosted in North America Region

Additional references:  https://status.azure.com/en-us/status
- Posted on Dec 12, 00:00 UTC

Resolved: Azure engineers mitigated the impact by bringing down the affected peerings between Azure and the third-party ISP and failed over network traffic. Azure engineers will continue to investigate to establish the full root cause, which will be published on Azure status page within 72 hours.
- Posted on Dec 12, 20:07 UTC

Identified: This issue was identified by Sitecore IT.
- Posted on Dec 12, 00:00 UTC