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Active Events

  Apr 14, 2021

Remove CNAME records from DNS before deleting Azure Front Door or Azure CDN resources

Estimated time frame: Apr 09, 00:30 - Apr 09, 23:30 UTC

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an event which we would like to bring to your attention. In case you have any follow up question regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal.

Event description: We have received a notification from Microsoft that on 9 April 2021, Microsoft will update Azure Front Door and Content Delivery Network to help prevent dangling DNS entries and the security risks they create.

Impact: Microsoft will start requiring the removal of canonical name (CNAME) records for Azure Front Door and Content Delivery Network resource endpoints from DNS before the resources can be deleted during the impacted time.

Refer this article about dangling DNS entries and how to fix them.

Planned further actions: To delete Azure Front Door or Content Delivery Network resources, you must first remove the resource endpoint CNAME records from DNS starting on 9 April 2021.


- Posted on Apr 09, 00:30 UTC

Past Events

  Apr 14, 2021

Issue with Log Analytics in West Europe Region

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an event which we would like to bring to your attention. In case you have any follow up question regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal.

 

Event description: We have received a notification from Microsoft starting at 19:20 UTC on 13 Apr 2021 that Azure Resources in WEST EUROPE region using Log Analytics may face some issue's.

 

Impact : Customer using Log Analytics in West Europe may experience intermittent data latency and incorrect alert activation.

 

Planned Further Actions:We are continuously monitoring the situation and will provide an update. Please stand by.


- Posted on Apr 13, 19:20 UTC

Resolved: 

PRELIMINARY ROOT CAUSE: A recent deployment to an underlying dependency resulted in a period of high CPU utilization on this Redis Cache. This period of high CPU utilization led to ingestion issues for a limited number of Log Analytics stamps leveraging this Redis Cache resource.

MITIGATION: Microsoft Azure engineers have performed a manual configuration change on each of the affected stamps in order to lower the overall CPU utilization of the underlying Redis resource.

Next update planned at: No further updates.


- Posted on Apr 14, 02:29 UTC

Identified: 
- Posted on Apr 13, 00:00 UTC

  Apr 02, 2021

Microsoft Azure DNS Outage Impacting Multiple Services

Event Description: As part of cloud infrastructure monitoring activities, we started observing intermittent issues with Microsoft Azure services. This is causing broad impact across many Managed Cloud Standard customers services including Solr hosted by SearchStax and other Sitecore services in Azure such as GeoIP, but depending on the details of each customer, some are more impacted than others. Per the Microsoft Azure Status page, starting at approximately 21:30 UTC on 01 Apr 2021, the Azure DNS service was experiencing periods of unavailability across a variety of Azure regions and services. Microsoft rerouted traffic to their resilient DNS capabilities and are seeing improvement in service availability.

Impact: Depending on their exact configuration, customers using Sitecore services may have experienced service unavailability due to this Azure DNS outage. The Sitecore Cloud Operations teams investigated and provided updates directly through our incident management process.

Planned Further Actions: Microsoft mitigated the issue by using their resilient DNS solution and state they're now validating the stability of all systems. Sitecore is continuously monitoring the situation and will provide additional updates through this status page as well as directly to impacted customers through the Sitecore Support Portal.

 


- Posted on Apr 01, 22:30 UTC

Next Update: No further updates will be provided through this Status Page channel. The Sitecore Support Portal will have updates for impacted customers as appropriate.
- Posted on Apr 02, 00:18 UTC

Update: 

The Microsoft Status Page shows the recovery of Azure DNS services to be complete. Microsoft is in "validating recovery" mode.

The Sitecore Cloud Engineers will continue to monitor the situation closely and update impacted customers as any residual alerts flow through the Sitecore Cloud instrumentation.


- Posted on Apr 02, 00:16 UTC

Update: The recovery of Azure DNS services continues to progress. Most Sitecore customer resources have stabilized and are working as expected, but alerts continue to come through as the global impact was significant.
- Posted on Apr 02, 00:05 UTC

Update: Microsoft Azure informs us that recovery of the Azure DNS service is in progress. Due to downstream impact to a number of Azure services, recovery times may vary by service.
- Posted on Apr 01, 23:24 UTC

Identified: Sitecore Cloud Engineers started receiving alerts and confirmed via the Microsoft Azure Status page that Azure DNS was experiencing instability and lack of availability across a wide set of services. 
- Posted on Apr 01, 22:30 UTC

  Apr 01, 2021

xDB Cloud - MongoDB Atlas: cluster creation & healing operations issues

Event Description: As part of cloud infrastructure monitoring activities, starting at 4:30PM UTC  Sitecore Cloud Operations team identified an event that we would like to bring to your attention that MongoDB Atlas is experiencing issues, limited to Azure regions europe-west and us-east-2, with cluster creation and certain modifications and healing operations in Azure.

 

Impact: Affected customers will experience delays in these operations. Existing clusters are not affected.

 

Planned Further Actions: We are continuously monitoring the situation and will provide an update. Please stand by.

 

ResolvedThis incident has been resolved.


- Posted on Apr 01, 16:30 UTC

Identified: 
- Posted on Apr 01, 00:00 UTC

  Mar 31, 2021

xDB Cloud MongoDB 4.0 support

MongoDB 3.6 reaches the end-of-life support on 30 April 2021 (more details here).

Sitecore team has released a fix for the client side that adds support for MongoDB 4.0 for Sitecore 8.2.

Please visit this page and following the instructions install a fix for your on-prem Sitecore environment connected with xDB Cloud.

We recommend applying the fix no later than 29 Mar 2021.

 

Upgrade of xDB Cloud services is scheduled on 29 Mar 2021.

If you get any MongoDB connection errors after 29 Mar 2021 or after you applied a client fix please contact Sitecore support or your customer success manager.

 


- Posted on Mar 29, 10:00 UTC

Upgrade finished: Upgrade has been completed successfully. In case of any issues please contact Sitecore support.
- Posted on Mar 31, 14:42 UTC

Upgrade started: 

Upgrade has been started.

No impact expected on xDB Cloud customers.


- Posted on Mar 29, 13:02 UTC

Scheduled: Cloud side upgrade scheduled on 29 Mar 2021.
- Posted on Mar 22, 00:00 UTC

  Mar 24, 2021

IP Geolocation Service Down

Event Description: As part of cloud infrastructure monitoring activities, starting at 4PM UTC  Sitecore Cloud Operations team identified an event that we would like to bring to your attention that our IP Geolocation Services are down at the moment.

 

Impact: Customers may not be able to see the location and IP address of the visitor searching there website.

 

Planned Further Actions: We are continuously monitoring the situation and our team is working on it to fix this ASAP.

 

Resolved: Customers who were using TLS 1.0 faced the issue. Sitecore Cloud Operations has identified and resolved the issue. If you are still facing any issues with the Service, please contact Sitecore Support.


- Posted on Mar 24, 16:00 UTC

Mitigated: We mitigated the issue and currently is it under Monitoring 
- Posted on Mar 24, 21:24 UTC