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Device Detection
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IP Geolocation
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Past Events

  May 02, 2021

xDB cloud MongoDB Atlas Possible connection errors from NET clients

 
- Posted on Apr 30, 21:30 UTC

Resolved: 

This incident has been resolved. More information can be found at https://status.cloud.mongodb.com/incidents/pg21lc865n8t 

- Posted on May 02, 17:53 UTC

Identified: 

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an event that we would like to bring to your attention. In case you have any follow up question regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal.

 

Event description: On Apr 302021 - 21:34 UTC, MongoDB Atlas has identified a possible issue regarding connections from .NET clients. Users with .NET clients that perform OCSP certificate checking may be unable to connect. Currently, the issue only affects users with .NET drivers versions between 1.8 and 2.6.1. 

 

Impact: Affected users will see connection errors with the following error:  

System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.

Additional references: https://status.cloud.mongodb.com/incidents/pg21lc865n8t

Planned further actions: MongoDB Atlas suggests either upgrading .NET driver 2.7 or higher or add a configuration change to your application; which is described in the link in the additional references section.

Who performs further actions: Customer

Next update planned at: No further updates

 

Any additional updates of the event status from Sitecore side may be published below.

 

 


- Posted on Apr 30, 00:00 UTC

  Apr 20, 2021

IP Geolocation Service Scheduled Maintenance

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an event that we would like to bring to your attention. In case you have any follow up questions regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal.

Planned maintenance is Scheduled for Sitecore IP Geolocation service. During the maintenance window, customers might get intermittent errors


- Posted on Apr 20, 08:00 UTC

Maintenance Status: Sitecore Cloud Operations team has successfully finished the scheduled maintenance.
- Posted on Apr 20, 14:00 UTC

  Apr 17, 2021

Failures in Deployment Creation SOLR SearchStax


- Posted on Apr 16, 12:00 UTC

Resolved: 


- Posted on Apr 17, 02:42 UTC

Identified: SearchStax have identified the issue to be localized to single-node deployments (NDN) in Azure. SearchStax team is working on putting a fix in place.
- Posted on Apr 16, 00:00 UTC

  Apr 14, 2021

Issue with Log Analytics in West Europe Region

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an event which we would like to bring to your attention. In case you have any follow up question regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal.

 

Event description: We have received a notification from Microsoft starting at 19:20 UTC on 13 Apr 2021 that Azure Resources in WEST EUROPE region using Log Analytics may face some issue's.

 

Impact : Customer using Log Analytics in West Europe may experience intermittent data latency and incorrect alert activation.

 

Planned Further Actions:We are continuously monitoring the situation and will provide an update. Please stand by.


- Posted on Apr 13, 19:20 UTC

Resolved: 

PRELIMINARY ROOT CAUSE: A recent deployment to an underlying dependency resulted in a period of high CPU utilization on this Redis Cache. This period of high CPU utilization led to ingestion issues for a limited number of Log Analytics stamps leveraging this Redis Cache resource.

MITIGATION: Microsoft Azure engineers have performed a manual configuration change on each of the affected stamps in order to lower the overall CPU utilization of the underlying Redis resource.

Next update planned at: No further updates.


- Posted on Apr 14, 02:29 UTC

Identified: 
- Posted on Apr 13, 00:00 UTC

  Apr 09, 2021

Remove CNAME records from DNS before deleting Azure Front Door or Azure CDN resources

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an event which we would like to bring to your attention. In case you have any follow up question regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal.

Event description: We have received a notification from Microsoft that on 9 April 2021, Microsoft will update Azure Front Door and Content Delivery Network to help prevent dangling DNS entries and the security risks they create.

Impact: Microsoft will start requiring the removal of canonical name (CNAME) records for Azure Front Door and Content Delivery Network resource endpoints from DNS before the resources can be deleted during the impacted time.

Refer this article about dangling DNS entries and how to fix them.

Planned further actions: To delete Azure Front Door or Content Delivery Network resources, you must first remove the resource endpoint CNAME records from DNS starting on 9 April 2021.


- Posted on Apr 09, 00:30 UTC