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Active event - xDB Cloud - Azure Cognitive Search API version update
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Active Events

  Jan 21, 2021

Azure Cognitive Search: Update to the latest version of the REST API by 15 January 2021 (Final Reminder)

Estimated time frame: Jan 15, 00:00 - Jan 15, 00:00 UTC

Event description: 

Microsoft is making an important change that could cause your Sitecore Managed Cloud site to stop working if you take no action. Microsoft is retiring the 2015-02-28-Preview version of the Azure Search REST API; it will no longer be supported as of 15 January 2021. After 15 January 2021, your Managed Cloud implementation will no longer work and must be upgraded. Further details on this Azure Search API retirement are at https://docs.microsoft.com/en-us/azure/search/search-api-migration.

Impact: After 15 January 2021, your Managed Cloud implementation will no longer work and must be upgraded.

Planned further actions:

  • The required action to continue using Azure Search is to migrate existing code that targets the REST API to Azure Search REST API version 2020-06-30 or newer. Please refer to the Sitecore KB article explaining compatibility of Azure Search and Sitecore at https://kb.sitecore.net/articles/549969; if possible, we recommend you migrate to using REST API 2017-11-11 for broadest compatibility. All locations where an Azure Search connection string are defined, by default ConnectionStrings.config in each Sitecore role, will need to be updated.
  • We recommend you test this change to the Azure Search API version thoroughly in non-production environments to confirm compatibility with your particular implementation.
  • If you have follow-up questions related to this change, please raise a new support ticket on Sitecore support portal and we will be happy to help you.

Who performs further actions: Customer

Next update planned at: No further updates


- Posted on Jan 15, 00:00 UTC

  Jan 21, 2021

Managed Cloud - Backup Service Update

Estimated time frame: Jan 12, 00:00 - Jan 14, 00:00 UTC

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an event which we would like to bring to your attention. In case you have any follow up question regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal.

Event description: Starting from 12 Jan 2021 Sitecore Cloud Operations team, as a part of Managed Cloud support improvement and alignment to best practices, will automatically create CD and CM web apps backups once per day with 7-day retention for your Production environment.

The storage container will be setup to use local redundancy for availability and compatibility with data governance requirements if there are any. We will secure the back-ups by default by preventing public access to the media; only secure SAS token could the resources be requested (configured using Azure Portal access).

Impact: New storage account will be created under your Azure resource group, monthly cost may be slightly increased (in average less than 5 USD per month).

Note: If you have configured scheduled backups for your Production environment web apps (CD and CM), we reconfigure them for using a new storage account. If you do not need automatic backups or want to change the configuration, then please make a request on Self-Service portal or change the configuration via Azure directly.

Additional references:

Planned further actions: Review the backup scheduled and modify if required.

Next update planned at: NO UPDATES

Any additional updates of the event status from Sitecore side may be published below.

 

Completed: Sitecore Cloud Operations team has successfully finished the backups setup for CD and CM web apps.


- Posted on Jan 12, 00:00 UTC

  Jan 21, 2021

xDB Cloud - Azure Cognitive Search API version update

Estimated time frame: Jan 04, 00:00 - Jan 15, 00:00 UTC

Microsoft is making an important change that affects xDB Cloud customers. Microsoft is retiring the 2015-02-28-Preview version of the Azure Search REST API; it will no longer be supported as of 15 January 2021. After 15 January 2021, your xDB Cloud implementation will no longer work properly and must be upgraded. More details on this Azure Search API retirement are at https://docs.microsoft.com/en-us/azure/search/search-api-migration.

Impact details:
Data querying from Azure Search will no longer work after 15 Jan 2021, as a result some data in Analytics reports will no longer be available, however new data processing will continue working as Sitecore has already updated all related components.

Recommended action:
Change apiVersion to "2017-11-11" for "cloud.search" connection string in ConnectionStrings.config file. For example:
                
Old value:
<add name = "cloud.search" connectionString = "serviceUrl=https://8fbf6ae5f6cd4bce85b309f9e6ccb15b.search.windows.net;apiVersion=2015-02-28-preview;apiKey=39518CD0AA469EC2896D52B75C93CB"/>

New value:
<add name = "cloud.search" connectionString = "serviceUrl=https://8fbf6ae5f6cd4bce85b309f9e6ccb15b.search.windows.net;apiVersion=2017-11-11;apiKey=39518CD0AA469EC2896D52B75C93CB"/>

 

- Posted on Jan 04, 00:00 UTC

Scheduled Events

  Jan 31, 2021

Phase 5: Azure SQL Database traffic migration to newer Gateways

Estimated time frame: Jan 31, 00:01 - Jan 31, 23:59 UTC

During daily monitoring activities, Sitecore Cloud Operations engineers found a planned maintenance activity on Microsoft Azure due to which SQL database connectivity might be affected for the customer connecting to database.

Gateways built on new hardware are being added to SQL DB in various regions. This will allow logins to be serviced by more than one Gateway in these regions, leading to better response times and reduced latency. This will change the public IP address to which DNS will resolve for your SQL Database hosted on East Asia and Australia Central effective January 31, 2021.

Impact: Potential loss of connectivity for Customers using IP restriction rules on Azure SQL Databases. For the majority of customers, we expect this change will not impact connectivity to SQL Database. However, we recommend that you white list IP addresses for all Gateways East Asia and Australia Central, as outlined in the table here.

New SQL Gateways are being added to the following regions:

East Asia:             191.234.2.139, 52.175.33.150, 13.75.32.4

Australia Central:             20.36.105.0

These SQL Gateways shall start accepting customer traffic on January 31, 2021.


- Posted on Jan 31, 00:01 UTC

Scheduled: This migration has been scheduled on January 31, 2021.
- Posted on Dec 15, 00:00 UTC

Past Events

  Jan 21, 2021

Sitecore support portal (support.sitecore.com) is not working for some users across the world

ServiceNow is currently down for multiple users across the world, including Sitecore employees, customers, and partners. This means that some customers won’t be able to access support.sitecore.com  

The issue was escalated to the vendor’s support team and they are reviewing with critical priority.

 

If you experience an urgent issue and cannot access the portal, please contact Sitecore Support by sending an email to SupportPortalFeedback@sitecore.com.


- Posted on Jan 20, 17:00 UTC

Resolved: Issue has been resolved
- Posted on Jan 21, 16:46 UTC

Mitigated: 

Service Now team have completed our work to restore the suspected network issues that could have be impacting sitecore servicenow instance. Service now team is currently validating whether the recent changes have provided the intended relief.  ServiceNow team will continue to take action to validate the work completed to remediate the network issues that might be affecting connectivity to sitecore servicenow instance.


- Posted on Jan 21, 03:41 UTC

Identified: The above issue has been identified and Service Now team is actively working to resolve the issue.
- Posted on Jan 20, 17:00 UTC

  Dec 24, 2020

Sitecore Azure Marketplace - Core Services Update

Sitecore Cloud Operations team is preparing a planned deployment on the Azure Marketplace infrastructure with the updates/fixes for the SPA module.

Affected Sitecore Cloud Service:   Sitecore Azure Marketplace.

Expected impact on customers:   No impact to the existing Sitecore Customer's Cloud resources.

Release Highlights:

• SPA Marketplace Release

- Fix search provider control bundle bug for marketplace deployment with SOLR

Activity Maintenance Window:

23-Dec-2020 to 24-Dec-2020


- Posted on Dec 23, 00:00 UTC

COMPLETED: The deployment has been completed successfully along with all the post deploy validations.
- Posted on Dec 24, 04:25 UTC

IN PROGRESS: The Azure marketplace update of this release package is in progress.
- Posted on Dec 24, 00:55 UTC

STARTED: The deployment of the release package has been started
- Posted on Dec 23, 08:13 UTC

Identified: 
- Posted on Dec 23, 00:00 UTC

  Dec 19, 2020

Slow delivery to Gmail for some customers

Monitoring - Since the Google outage we reported on Tuesday (https://status.sparkpost.com/incidents/9p864chxj68k), some customers have observed longer than usual delivery time for messages destined for Gmail.com. Delivery time (as measured by time-to-first-attempt) has been improving since 19:00 UTC today. (This notice applies to customers provisioned in the US and EU.)

Dec 1816:22 EST


- Posted on Dec 18, 00:00 UTC

RESOLVED: This incident is now resolved as per https://status.sparkpost.com/incidents/08131jq42x0l
- Posted on Dec 19, 00:07 UTC

Identified: 
- Posted on Dec 18, 00:00 UTC

  Dec 18, 2020

Elevated 5xx API error rates SparkPost

Elevated 5xx API error rates and increased latency for some SparkPost and SparkPost Enterprise customers (EU hosted only)

Sparkpost is experiencing an elevated level of API and UI errors and latency for our APIs for some SparkPost and SparkPost Enterprise customers (including Transmissions API and SMTP injection API). Please retry any 5xx error.
Note: This issue does not impact our SparkPost customers hosted in the US.

This incident affects: Transmissions API (Transmissions API - EUROPE), Metrics API (Metrics API - EUROPE), Tracking Domains API (Tracking Domains API - EUROPE), Relay Webhooks Delivery Service (Relay Webhooks - EUROPE), Sending IPs API (Sending IPs API - EUROPE), IP Pools API (IP Pools API - EUROPE), Sending Domains API (Sending Domains API - EUROPE), Templates API (Templates API - EUROPE), SMTP API (SMTP API - EUROPE), SparkPost Application (WebUI) (SparkPost Application - EUROPE), and Events API (Events API - EUROPE).

 

Resolved - This incident is resolved. Spark post identified that this incident resulted in intermittent SMTP injection errors and elevated 5xx errors for some REST APIs. Sparkpost do not believe the Transmissions API was affected.
Thank you for your patience and we are sorry for any inconvenience due to this incident.
Dec 1815:49 EST


- Posted on Dec 18, 00:00 UTC

Identified: 
- Posted on Dec 18, 00:00 UTC

  Dec 16, 2020

Google reported an increase in the rate of invalid recipients (hard bounces)

Event description: Google reported an increase in the rate of invalid recipients (hard bounces)
gmail.com recipients were marked as invalid for the period of this incident: 14 Dec 2020 10:00 UTC - 15 Dec 2020 12:00 UTC

Impact: Some emails sent to gmail.com domain during issue period were not delivered and bounced with error "invalid recipient"

Additional references: https://status.sparkpost.com/incidents/9p864chxj68k

Planned further actions: Issue is resolved now, no further actions planned. Bounced emails are safe to re-send


- Posted on Dec 14, 10:00 UTC

Resolved: Issue has been resolved.
- Posted on Dec 16, 00:00 UTC