Sitecore Cloud - Status Page Last updated 2 minutes ago
Sitecore via Azure Marketplace
Service is operating normally
Sitecore via AppSource
Service is operating normally
Sitecore Managed Cloud
Service is operating normally
Status Service Name Comments
  Running
Customer Resources Service is operating normally
  Running
Managed Cloud Service Service is operating normally
  Running
Managed Cloud - Core Service is operating normally
xDB Cloud 1.0 - 2.0
Service is operating normally
Status Service Name Comments
  Running
xDB Cloud Core & REST API Service is operating normally
  Running
Customer Resources Service is operating normally
Email Cloud for EXM 3.4+
Service is operating normally
Status Service Name Comments
  Running
Connector Service Service is operating normally
  Running
Vendor (Sparkpost) Service is operating normally
Device Detection
Service is operating normally
IP Geolocation
Service is operating normally
App Center UI
Service discontinued
Active Events

  Oct 19, 2020

Azure Resource Manager who may receive intermittent errors

Estimated time frame: Oct 19, 00:00 - Oct 19, 00:00 UTC

Starting at 18:35 UTC on 19 Oct 2020,  using Azure Resource Manager (ARM) may receive intermittent errors (including 403- or 500-level errors) while accessing or performing service management operations - such as create, update, delete - for multiple resources from the Azure portal or when using CLI.

Microsoft Engineers have identified the cause of the issue and have started rolling back a configuration change that resulted in this. Some customers may start seeing signs of recovery. The next update will be provided by Microsoft  in 60 minutes, or as events warrant.

https://app.azure.com/h/ZLXD-HT8/36c95a 


- Posted on Oct 19, 00:00 UTC

Identified: 
- Posted on Oct 19, 00:00 UTC

  Oct 19, 2020

Sitecore App Center discontinued

Estimated time frame: Apr 06, 00:00 - Apr 06, 00:00 UTC

All active subscriptions and apps will continue to work without any issues, but the App Center embedded application and UI have been discontinued.
 
The IP Geo activation and Managed Cloud consumption reviewing capabilities have moved to the Sitecore Support & Self-Service Portal.
 
If you have any questions, please create a service request or contact your Customer Success Manager.
- Posted on Apr 06, 00:00 UTC

Past Events

  Oct 14, 2020

Elevated API latency for some SparkPost Customers

We were experiencing an elevated level of API latency for our APIs for some SparkPost and SparkPost Enterprise customers (including Transmissions API and SMTP injection API). Please retry any 5xx error.

A fix has been implemented and we are monitoring the results.

Note: This issue does not impact our SparkPost customers hosted in the EU.

For further details please review the following Link


- Posted on Oct 14, 13:30 UTC

  Oct 07, 2020

Deployment - Managed Cloud Core Update

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an event which we would like to bring to your attention. In case you have any follow up question regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal.

 

Event description: Sitecore Cloud Operations team is preparing the following planned Release 7.0.0.0 to Sitecore Managed Cloud Services

Affected Sitecore Cloud Service: Sitecore Managed Cloud Core Service

Impact:  No downtime and no impact on live customer solutions expected

Who performs further actions: Sitecore Cloud operations team


- Posted on Oct 07, 03:30 UTC

Completed: Scheduled Activity has been completed successfully 
- Posted on Oct 07, 05:19 UTC

Scheduled: This upgrade has been scheduled
- Posted on Oct 07, 03:30 UTC

Identified: 
- Posted on Oct 06, 00:00 UTC

  Oct 01, 2020

Sitecore Azure Marketplace - Core Services Update

Sitecore Cloud Operations team is preparing a planned deployment on the Azure Marketplace infrastructure with the artifacts for  Commerce and Storefront modules for Sitecore 10.0 Initial Release on 01-Oct-2020 , 02:00 UTC.

Affected Sitecore Cloud Service:   Sitecore Azure Marketplace.

Expected impact on customers:   No impact to the existing Sitecore Customer's Cloud resources.

Release Highlights:

  • This involves deployment of below modules for

• Sitecore Connect for Sitecore CMP 3.0 Initial Release for Content Hub 3.4

       

Maintenance Window:

01-Oct-2020 , 02:00 UTC – 05:00 UTC

 


- Posted on Oct 01, 02:00 UTC

Completed: The planned deployment is completed successfully . 
- Posted on Oct 01, 04:14 UTC

In-Progress: Sitecore will start the planned deployment shortly. Next updates will be provided soon.
- Posted on Oct 01, 01:56 UTC

Identified: 

01-Oct-2020 , 02:00 UTC


- Posted on Sep 30, 00:00 UTC

  Sep 29, 2020

Authentication Issue while accessing Azure Active Directory

Event Description: Starting at approximately 21:25 UTC, a subset of customers may encounter errors performing authentication operations for a number of Microsoft services, including the Azure Portal.  Microsoft is reporting an active outage for Azure AD. Authentication errors across multiple Microsoft/Azure services.

Impact:

1) Certain Customers might be unable to login to Azure portal.

Following services of Solr Searchstax might be impacted as well:
  • Deployment Creation in Azure
  • Deployment Deletion in Azure
  • Managing IP Filtering for deployments created in Azure

 

Additional References:

1)  https://status.azure.com/en-us/status

  2) https://app.azure.com/h/SM79-F88/f7a317

 

Planned further action:

We are continuously monitoring the situation and will keep you updated as and when we hear more about it.

Microsoft Engineering teams have been engaged and are investigating. 

 


- Posted on Sep 28, 17:25 UTC

RESOLVED: 

As per updates from Microsoft,

Preliminary Root Cause: A recent configuration change impacted a backend storage layer, which caused latency to authentication requests.

Mitigation: The configuration was rolled back to mitigate the issue.


- Posted on Sep 29, 05:19 UTC

IN PROGRESS: 

As per update from Microsoft, we have noted below:

 MS Engineering teams have applied mitigation steps and are continuing to validate for full mitigation. 
 At this time, customers in the Azure Public  clouds should see signs of recovery.


- Posted on Sep 29, 02:15 UTC

Identified: 
- Posted on Sep 28, 00:00 UTC

  Sep 24, 2020

Sitecore Azure Marketplace – Version 10 modules deployment

Sitecore Cloud Operations team is preparing a planned deployment on the Azure Marketplace infrastructure with the artifacts for Sitecore 10.0 Initial Release modules for Sitecore Connect for Salesforce Marketing Cloud Behavioral Data Exchange 5.0 Initial Release and Sitecore Connect for Salesforce Marketing Content Exchange 5.0 Initial Release.

Affected Sitecore Cloud Service:   Sitecore Azure Marketplace.

Expected impact on customers:   No impact to the existing Sitecore Customer's Cloud resources.

Release Highlights:

  • This involves deployment of below product packages & their ARM templates for following modules:
    • Sitecore Connect for Salesforce Marketing Cloud Behavioral Data Exchange 5.0 Initial Release
    • Sitecore Connect for Salesforce Marketing Content Exchange 5.0 Initial Release

- Posted on Sep 23, 18:00 UTC

COMPLETED: 

The production marketplace has been successfully updated with the new product & release packages.

All the post deployment verification procedures have been completed successfully as well.


- Posted on Sep 24, 05:01 UTC

In Progress: 
- Posted on Sep 23, 18:00 UTC

Identified: 
- Posted on Sep 23, 00:00 UTC