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Active event - Azure Service Bus issue
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Managed Cloud - Core Active event - Azure Service Bus issue
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xDB Cloud Core & REST API Active event - Managed Cloud 8.2 and xDB Cloud to Terminate in June 2020 – Upgrade Now!
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Customer Resources Active event - Managed Cloud 8.2 and xDB Cloud to Terminate in June 2020 – Upgrade Now!
Email Cloud for EXM 3.4+
Active event - Bouncing emails sent via EXM Delivery Cloud
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Connector Service Active event - Bouncing emails sent via EXM Delivery Cloud
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Vendor (Sparkpost) Active event - Bouncing emails sent via EXM Delivery Cloud
Device Detection
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IP Geolocation
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Service discontinued
Active Events

  Aug 10, 2020

Azure Service Bus issue

Estimated time frame: Aug 10, 05:40 - Aug 10, 00:00 UTC

Cloud Operations team identified an event which we would like to bring to your attention. In case you have any follow up question regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal.

 

Event description: We have received alerts for Service Bus and Event Hubs which are being investigated. More details will be provided as they are known.

 

More details here - https://app.azure.com/h/8_4Y-V88/6b1a0c ,  https://app.azure.com/h/8_4Y-V88/c5d1a8

Impact:  The impact is yet to analyze . However , Sitecore have analyzed that there are issues with provisioning/deletion of Azure service bus as of now

Planned further actions:

Cloud operations team are doing the monitoring of the customers and core service resources.
Cloud operations team is working closely with vendors support to find the root cause of the issue.\

Who performs further updates: Cloud operations team.

 
- Posted on Aug 10, 05:40 UTC

In-Progress: Sitecore Engineers are working with Microsoft to get this resolved . More updates will be posted soon.  
- Posted on Aug 10, 06:45 UTC

Identified: Sitecore Engineers have identified this issue and working with Microsoft to get this resolved. 
- Posted on Aug 10, 05:45 UTC

  Aug 10, 2020

Bouncing emails sent via EXM Delivery Cloud

Estimated time frame: Aug 04, 00:00 - Aug 04, 16:00 UTC

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an event that we would like to bring to your attention.Users might experience an issue caused by the expiration of the sitecoremail.com domain that was used in the return path of the emails sent via EXM Delivery Cloud.Since the domain is no longer valid, in some cases, email providers bounce emails with such a return path.More details regarding the Update process for the config file is given in the following article

 

In case you have any follow up questions regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal.

- Posted on Aug 04, 00:00 UTC

Identified: 
- Posted on Aug 04, 00:00 UTC

  Aug 10, 2020

Managed Cloud 8.2 and xDB Cloud to Terminate in June 2020 – Upgrade Now!

Estimated time frame: Jun 30, 00:00 - Aug 31, 00:00 UTC

In order to continue using the service all xDB Cloud customers and Managed Cloud customers who runs xP/xDB on Sitecore 8.2.x must request the migration of Mongo cluster to MongoDB Atlas by raising a Service Request on Sitecore Support Portal. 

On 30 June 2020 mLab service will be shut down and migration will no longer be possible. After 30 June 2020 all non-migrated Mongo clusters will go offline which will result in xP/xDB functionality outage.

Reason behind: mLab is now part of MongoDB, Inc., the company behind the database that powers Managed Cloud and xDB Cloud services. For background please see the announcement. As part of merging the two organizations they will be sun-setting mLab's service and working with users to migrate to MongoDB Atlas.

For more details please contact you account manager or local sales representatives.


- Posted on Jun 30, 00:00 UTC

Migration in progress: 

Migration to MongoDB Atlas is still available till 31 August 2020. Customers still can request migration on Sitecore Support Portal via Service Request.

On 31 August 2020 customers who don't migrate to Atlas will be terminated.


- Posted on Aug 07, 13:16 UTC

Terminated: On 30 June 2020 all mLab Mongo clusters were shut down. All xDB Cloud and Managed Cloud xDB customers who's running on Sitecore xP 8.2.x and earlier will no longer be able to use the service. Please contact Sitecore support if you still would like to continue using the service or would like to obtain Mongo database data.
- Posted on Jul 06, 10:12 UTC

Update: Migration of Mongo cluster requires Sitecore xP to be running on version 8.2 Update 7. Please consider time required for version upgrade when planning the migration.

 

- Posted on Feb 07, 14:54 UTC

  Aug 10, 2020

Sitecore App Center discontinued

Estimated time frame: Apr 06, 00:00 - Apr 06, 00:00 UTC

All active subscriptions and apps will continue to work without any issues, but the App Center embedded application and UI have been discontinued.
 
The IP Geo activation and Managed Cloud consumption reviewing capabilities have moved to the Sitecore Support & Self-Service Portal.
 
If you have any questions, please create a service request or contact your Customer Success Manager.
- Posted on Apr 06, 00:00 UTC

Scheduled Events

  Sep 10, 2020

Phase 3: Azure SQL Database traffic migration to newer Gateways

Estimated time frame: Sep 10, 00:01 - Sep 10, 23:59 UTC

During daily monitoring activities, Sitecore Cloud Operations engineers found a planned maintenance activity on Microsoft Azure due to which SQL database connectivity might be affected for the customer connecting to database.

Gateways built on new hardware are being added to SQL DB in various regions. This will allow logins to be serviced by more than one Gateway in these regions, leading to better response times and reduced latency. This will change the public IP address to which DNS will resolve for your SQL Database hosted on West Central US and South Africa North, effective September 10, 2020.

Impact: Potential loss of connectivity for Customers using IP restriction rules on Azure SQL Databases. For the majority of customers, we expect this change will not impact connectivity to SQL Database. However, we recommend that you white list IP addresses for all Gateways in  West Central US and South Africa North, as outlined in the table here. More details about new gateway migration process given in the following article: Azure SQL Database traffic migration to newer Gateways.

 

New SQL Gateways are being added to the following regions:

  • West Central US: 13.78.248.43
  • South Africa North: 102.133.120

 

These SQL Gateways shall start accepting customer traffic on 10 September 2020.


- Posted on Sep 10, 00:01 UTC

Scheduled: The migration has been scheduled on September 10, 2020
- Posted on Aug 06, 00:00 UTC

  Sep 01, 2020

Phase 2: Azure SQL Database traffic migration to newer Gateways

Estimated time frame: Sep 01, 00:01 - Sep 01, 23:59 UTC

During daily monitoring activities, Sitecore Cloud Operations engineers found a planned maintenance activity on Microsoft Azure due to which SQL database connectivity might be affected for the customer connecting to database.

Gateways built on new hardware are being added to SQL DB in various regions. This will allow logins to be serviced by more than one Gateway in these regions, leading to better response times and reduced latency. This will change the public IP address to which DNS will resolve for your SQL Database hosted on North Europe, West US2, West Europe and South Central US, effective September 01, 2020.

Impact: Potential loss of connectivity for Customers using IP restriction rules on Azure SQL Databases. For the majority of customers, we expect this change will not impact connectivity to SQL Database. However, we recommend that you white list IP addresses for all Gateways in  North Europe, West US2, West Europe and South Central US, as outlined in the table here. More details about new gateway migration process given in the following article: Azure SQL Database traffic migration to newer Gateways.

 

New SQL Gateways are being added to the following regions:

  • North Europe: 13.74.104.113
  • West US2: 40.78.248.10 
  • West Europe: 52.236.184.163 
  • South Central US: 20.45.121.1, 20.49.88.1

 

Existing SQL Gateways will start accepting traffic in the following regions. 

  • Japan East: 40.79.184.8, 40.79.192.5

 

These SQL Gateways shall start accepting customer traffic on 01 September 2020.


- Posted on Sep 01, 00:01 UTC

Scheduled: The migration has been scheduled on September 01, 2020.
- Posted on Aug 06, 00:00 UTC

  Aug 10, 2020

Phase 1: Azure SQL Database traffic migration to newer Gateways

Estimated time frame: Aug 10, 00:01 - Aug 10, 23:59 UTC

During daily monitoring activities, Sitecore Cloud Operations engineers found a planned maintenance activity on Microsoft Azure due to which SQL database connectivity might be affected for the customer connecting to database.

Gateways built on new hardware are being added to SQL DB in various regions. This will allow logins to be serviced by more than one Gateway in these regions, leading to better response times and reduced latency. This will change the public IP address to which DNS will resolve for your SQL Database hosted on Australia East, Canada Central and West US 2, effective August 10, 2020.

Impact: Potential loss of connectivity for Customers using IP restriction rules on Azure SQL Databases. For the majority of customers, we expect this change will not impact connectivity to SQL Database. However, we recommend that you white list IP addresses for all Gateways in Australia East, Canada Central and West US 2, as outlined in the table here. More details about new gateway migration process given in the following article: Azure SQL Database traffic migration to newer Gateways.

 

New SQL Gateways are being added to the following regions:

  • Australia East: 13.70.112.9
  • Canada Central: 52.246.152.0, 20.38.144.1
  • West US 2: 40.78.240.8 and  2 40.78.248.10 

 

These SQL Gateways shall start accepting customer traffic on 10 August 2020.


- Posted on Aug 10, 00:01 UTC

Scheduled: 

This migration has been scheduled on August 10, 2020.


- Posted on Jul 10, 09:00 UTC

Past Events

  Jul 30, 2020

Sitecore Azure Marketplace - Core Services Update

Sitecore Cloud Operations team is preparing a planned deployment on the Azure Marketplace infrastructure with the artifacts for Sitecore 10.0 Initial Release & some of the compatible modules.

Affected Sitecore Cloud Service:   Sitecore Azure Marketplace.

Expected impact on customers:   No impact to the existing Sitecore Customer's Cloud resources.

Release Highlights:

  • This involves deployment of below product packages & their ARM templates for
    • Sitecore 10.0 Initial Release.
    • Azure Blob Storage 2.0 Initial Release.
    • Sitecore Experience Accelerator 10.0 Initial Release.
    • Content Delivery Network (CDN) 1.0 Initial Release Supported for Sitecore 10.0
  • There is also upgrade of the Sitecore Marketplace SPA web application , which is tightly coupled to Marketplace API to provide the necessary information for deployment and user interactions.

Additional notice: 

Please note that Sitecore 10 can only visible in Marketplace Production after 04/08/2020 02:00:00 PM +02:00


- Posted on Jul 29, 07:00 UTC

COMPLETED: 

The production marketplace has been successfully updated with the new product & release packages.

All the post deployment verification procedures have been completed successfully as well.


- Posted on Jul 30, 15:09 UTC

IN PROGRESS: The Sitecore Azure Marketplace - Core Services Update  Production Marketplace is in progress.
- Posted on Jul 29, 10:10 UTC

STARTED: The Sitecore Azure Marketplace - Core Services Update event has been started on Production Marketplace.
- Posted on Jul 29, 08:20 UTC

Identified: 
- Posted on Jul 29, 00:00 UTC

  Jul 29, 2020

Azure Monitoring Maintenance work

Planned maintenance work on Azure resource monitoring.

No impact on the Customers expected
- Posted on Jul 29, 10:00 UTC

Completed: Successfully finished
- Posted on Jul 29, 13:00 UTC

Identified: 
- Posted on Jul 29, 00:00 UTC

  Jul 18, 2020

Multiple availability issues

Cloud Operations team identified an event which we would like to bring to your attention. In case you have any follow up question regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal.

Event description: Sitecore customers might have faced the degradation of resources on portals such as Azure, Searchstax, mLab, MongoDB Atlas during the following period 18-July-2020 7:50 AM – 8:50 AM UTC.

Impact: Some of the resources on portals such as Azure, Searchstax, mLab, MongoDB Atlas were not available during the following period 18-July-2020 7:50 AM – 8:50 AM UTC. 

Planned further actions:

Cloud operations team are doing the monitoring of the customers and core service resources.
Cloud operations team is working closely with vendors support to find the root cause of the issue.

Who performs further updates: Cloud operations team.

- Posted on Jul 18, 07:45 UTC

Resolved: 

Time Resolved: 18-July-2020, 8:45 AM UTC

Between 07:50 and approximately 08:45 UTC on 18 Jul 2020, the Microsoft Azure DNS service experienced a transient resolution issue which impacted connectivity for some dependent Azure services. Microsoft engineers restarted the Azure DNS service in several Azure regions. For most regions this was an impactless, or low impact, event; for a small number of regions the restart required a re-sync with the Azure databases which caused the restart to take more time. Authoritative and other DNS services were not impacted by this issue. The DNS service was fully mitigated at 08:45 UTC by the Microsoft Azure team, but some services with multiple dependencies may have taken longer for all customer to see full service restoration. Sitecore Managed Cloud customers using Solr hosted by SearchStax may have received notifications due to this DNS issue because one of the two methods SearchStax uses for availability monitoring relies on Azure DNS for communication. The other method SearchStax uses for monitoring remained operational and confirms no actual Solr service downtime or loss of data was registered during this period. These notifications were false positives and SearchStax has verified all services are fully operational at this time.


- Posted on Jul 18, 18:57 UTC

In Progress: All customers in all locations might be affected due to the event on Azure.
- Posted on Jul 18, 12:04 UTC

In Progress: The Cloud Operations team are investigating the issue
- Posted on Jul 18, 07:50 UTC

Identified: The issue has been identified 
- Posted on Jul 18, 00:00 UTC

  Jun 24, 2020

mLab Monitoring Issues

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an event which we would like to bring to your attention. In case you have any follow up question regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal. We have experienced an issue with mLab  infrastructure which caused errors in management portal and mLab monitoring services. No mongo Cluster/Databases are affected with this event. You may find more information on the this event in https://status.mlab.com/

Affected Sitecore Cloud Service: XDB Cloud and Sitecore Managed Cloud (Sitecore 8.2.7 only)

Impact: mLab alerting rules might have been impacted from 23-Jun-2020, 22:02 UTC to 24-Jun-2020, 01:11 UTC.


- Posted on Jun 23, 22:02 UTC

Resolved: 

All issues have been resolved by mLab team at around 24-Jun-2020, 01:11 UTC. If you need any further questions regarding this event, please raise a new support ticket on Sitecore support portal.


- Posted on Jun 24, 01:11 UTC

Identified: This issue is identified at 23-Jun-2020, 22:02 UTC
- Posted on Jun 23, 22:02 UTC

  Jun 22, 2020

Deployment - Managed Cloud Core Update

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an event which we would like to bring to your attention. In case you have any follow up question regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal.

Event description: Sitecore Cloud Operations team is preparing the following planned Release 5.1.0.0 to Sitecore Managed Cloud Services

Affected Sitecore Cloud Service: Sitecore Managed Cloud Core Service

Impact:  No downtime and no impact on live customer solutions expected

Who performs further actions: Sitecore Cloud operations team

Next planned update: 22-June-2020 05:00 UTC time


- Posted on Jun 22, 04:00 UTC

Completed: The upgrade activity has been completed
- Posted on Jun 22, 04:23 UTC

In Progress: The upgrade activity has been started
- Posted on Jun 22, 04:11 UTC

Scheduled: This upgrade has been scheduled
- Posted on Jun 21, 00:00 UTC