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Sitecore Managed Cloud
Active event - Azure TLS Upgrades for Sitecore xDB Cloud Customers
Status Service Name Comments
  Degraded
Customer Resources Active event - Azure TLS Upgrades for Sitecore xDB Cloud Customers
  Degraded
Managed Cloud Service Active event - Azure TLS Upgrades for Sitecore xDB Cloud Customers
  Degraded
Managed Cloud - Core Active event - Azure TLS Upgrades for Sitecore xDB Cloud Customers
Status Service Name Comments
  Info
xDB Cloud Core & REST API Active event - Managed Cloud 8.2 and xDB Cloud to Terminate in June 2020 – Upgrade Now!
  Info
Customer Resources Active event - Managed Cloud 8.2 and xDB Cloud to Terminate in June 2020 – Upgrade Now!
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Service is operating normally
Status Service Name Comments
  Running
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  Running
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Service discontinued
Active Events

  Apr 02, 2020

Sitecore Managed Cloud - Core Services Update

Estimated time frame: Apr 02, 06:00 - Apr 02, 07:00 UTC

As part of regular internal service updates , we have planned to update our internal billing services with new features  on April 02 , 2020  , 6:00 AM UTC. 

Impact: No impact expected.
- Posted on Apr 02, 06:00 UTC

Identified: 
- Posted on Apr 02, 00:00 UTC

  Apr 02, 2020

Azure Redis TLS Upgrades May Impact Sitecore 8.x Implementations

Estimated time frame: Mar 30, 05:00 - Mar 30, 00:00 UTC

Microsoft Azure will shift support to TLS 1.2 for Azure Redis Cache and will stop supporting TLS 1.0 and TLS 1.1 effective March 31st (we have conflicting information from Microsoft, however, where the deadline may be extended to May 11 -- pending confirmation). For details see the Microsoft documentation on the issue.

This change may impact Sitecore Managed Cloud customers using Sitecore version 8.x that depend on Azure Redis Cache on .NET 4.6.1 below and also using TLS 1 or TLS 1.1.

The following article outlines how to ensure compatibility with TLS 1.2 for Azure Redis and Sitecore 8.x: https://kb.sitecore.net/articles/067788.

 


- Posted on Mar 30, 05:00 UTC

Updated: Sitecore official KB articlet publised to https://kb.sitecore.net/articles/067788.
- Posted on Mar 30, 14:48 UTC

Identified: Notice posted with proposed solution. Sitecore KB article to follow.
- Posted on Mar 30, 05:00 UTC

  Apr 02, 2020

Azure TLS Upgrades for Sitecore xDB Cloud Customers

Estimated time frame: Feb 26, 07:00 - Feb 26, 00:00 UTC

Microsoft Azure is upgrading platform TLS libraries and support for TLS 1.2 is becoming the standard default. Sitecore xDB Cloud customers running a Sitecore version prior to 9.0 may experience communication errors working with the Sitecore "analytics" index. This can degrade the Sitecore functionality of personalization and other related features.


- Posted on Feb 26, 07:00 UTC

Identified: On February 26th, Microsoft started applying upgrades to TLS 1.2 for the Azure platform. The Cloud Ops team is working with the Sitecore product teams to address the situation.
- Posted on Feb 26, 07:00 UTC

  Apr 02, 2020

Azure TLS Upgrades for Sitecore xDB Cloud Customers

Estimated time frame: Feb 26, 07:00 - Feb 26, 17:00 UTC

Problem 

Microsoft Azure is upgrading platform TLS libraries and support for TLS 1.2 is becoming the standard default. Sitecore xDB Cloud customers running a Sitecore version prior to 9.0 may experience communication errors related to Azure Search. This would impact the availability of the Sitecore "analytics" index and related features across the Sitecore platform.


- Posted on Feb 26, 07:00 UTC

Identified: On February 26th, Microsoft started rollout of Azure Search with enforce TLS 1.2 in use. Rollout started from US regions. Cloud Ops team is monitoring situation, however, recommended solution for customers is to apply the workaround described in KB article referred above.
- Posted on Feb 26, 07:00 UTC

  Apr 02, 2020

Azure TLS Upgrades for Sitecore Managed Cloud Standard Customers

Estimated time frame: Feb 26, 07:00 - Feb 26, 17:00 UTC

Problem 

Microsoft Azure is upgrading platform TLS libraries and support for TLS 1.2 is becoming the standard default. Sitecore Managed Cloud customers running a Sitecore version prior to 9.0 may experience communication errors between Azure services, notably Azure Search. This can prevent Sitecore from completing routine query and index operations with Azure Search and cause a variety of complications.

As the TLS upgrade progresses through the Azure data centers, customers may notice only a portion of their services are impacted by the upgrade. This process is expected to complete over the next week; at that point, the entire Azure platform will rely on TLS 1.2 as the default.

Solution 

Sitecore Managed Cloud customers should refer to this article: https://kb.sitecore.net/articles/688903. It covers how to specify the TLS library Sitecore and the .Net Framework will use.

 


- Posted on Feb 26, 07:00 UTC

Identified: On February 26th, Microsoft started rollout of Azure Search with enforce TLS 1.2 in use. Rollout started from US regions. Cloud Ops team is monitoring situation, however, recommended solution for customers is to apply the workaround described in KB article referred above.
- Posted on Feb 26, 07:00 UTC

Past Events

  Apr 01, 2020

Sitecore Azure AppSource - Service Maintenance for Fixes/Patches Deployment

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an alert which we would like to bring to your attention.

Affected Sitecore Cloud Service:  Sitecore Azure AppSource.

Customer identification: All New & Existing Sitecore AppSource customers.

Issue description:  

During daily monitoring activities, Sitecore Cloud Operations engineers found an issue with Sitecore Azure AppSource due to which new & existing deployments of Sitecore Experience® Platform™ (XP) are inaccessible.

The ability to spin up Sitecore XP Test Drive instances through Sitecore Appsource  is currently stalled.

Unable to spin up the Sitecore XP Test Drive instances (8.2.4) through the Sitecore App source.

AppSource production instances throwing "System.InvalidOperationException: Index has not been initialized."

Investigations reveal that this is due to the Microsoft Azure Search supported TLS version has been made to be 1.2  and expects the Clients to use TLS 1.2 as well. 

Impact:

Although the users may submit the request for Test Drive instances, it fails after sometime stating that App source is experiencing problems & hence to try later.

This outage will impact the deployment of new Sitecore Experience® Platform™ (XP)  for Test Drive purposes initiated through  https://appsource.microsoft.com/en-us/product/web-apps/sitecore.sxp_824?tab=Overview

New customers who wish to try out or get familiar with the Sitecore XP before subscribing for Sitecore Managed cloud, etc will be impacted.

Prospect customers who want to try out the CMS capabilities of Sitecore XP before signing up for sitecore license subscriptions such as managed cloud , etc will be unable to request for a Test Drive instance for their sandbox/try-out purposes.

Planned further actions:

Sitecore Cloud engineers will closely follow up on the issue and post further updates under this event article on status page.

Date identified:  20-Mar-2020

Who performs further actions:  Sitecore Cloud Team.

 


- Posted on Mar 20, 22:30 UTC

COMPLETED: 

This maintenance has now been completed & validated successfully.

 App Source Test Drive is now available for use.


- Posted on Apr 01, 07:09 UTC

IN PROGRESS: The maintenance upgrade procedures to support for TLS 1.2 have been commenced.
- Posted on Mar 30, 12:44 UTC

IDENTIFIED: This Issue has been identified & internally escalated to the Sitecore Cloud Engineering teams.
- Posted on Mar 22, 10:43 UTC

Identified: 
- Posted on Mar 22, 00:00 UTC

  Mar 26, 2020

Sitecore Managed Cloud Standard Routine Security Maintenance

From for 12:00 AM UTC on Thurs March 26th to 12:00 PM UTC on Thurs March 26th the Sitecore Managed Cloud platform will complete routine security maintenance. This work should be transparent to all customers and all active subscriptions and applications should work as expected during the maintenance period.

In case a customer experiences any problems, they should contact their Customer Success Manager (CSM) or create a ticket in the Sitecore Service Portal. Please see https://kb.sitecore.net/articles/654910 for details on this standard process.


- Posted on Mar 26, 00:01 UTC

Completed: The Security maintenance has been completed.
- Posted on Mar 26, 02:30 UTC

In Progress: The Security maintenance has been Started.
- Posted on Mar 26, 00:01 UTC

Scheduled: This event has been scheduled.
- Posted on Mar 24, 10:30 UTC

  Mar 25, 2020

Sitecore Managed Cloud - Core Services Update

As part of regular internal service updates , we have planned to update our internal billing services with new features  on March 25 , 2020  , 2:00 AM UTC. 

 

Impact: No impact expected.


- Posted on Mar 25, 02:00 UTC

Completed: The scheduled deployment is completed successfully .
- Posted on Mar 25, 03:22 UTC

In-Progress: The deployment is in progress. 
- Posted on Mar 25, 02:06 UTC

Scheduled: The deployment is scheduled on March 25 ,2020 at 2:00 AM UTC.
- Posted on Mar 24, 00:00 UTC

  Mar 20, 2020

App Service Issue - West Europe


- Posted on Mar 19, 22:30 UTC

Preliminary root cause: Microsoft Support Engineers have determined that a recent backend service migration event took place, causing intermittent periods of time where service management requests failed.
- Posted on Mar 20, 05:59 UTC

Mitigated: Engineers determined that the issue was self-healed by the Azure platform after the migration event completed.
- Posted on Mar 20, 05:58 UTC

Identified: 

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an event which we would like to bring to your attention.

Microsoft have identified issues while performing service management operations such as site create, delete and move resources on App Service (Web, Mobile and API Apps) applications, starting at 19 Mar 2020 22:30 UTC. Autoscaling and loading site metrics may also be impacted. Microsoft Support Engineers are actively investigating the issue.

Below is the reference link for any more information/updates

 

https://app.azure.com/h/D_61-H90/945920

 


- Posted on Mar 19, 22:30 UTC

  Mar 17, 2020

Azure Application Insights Performance Degradation in East US Region

The Azure Application Insights services in the East US region reported degraded service. Microsoft reports periods of intermittent data latency, data gaps, and incorrect alert activation for Azure resources also hosted in this region.

Microsoft Azure engineers are aware of this issue and are actively investigating.


- Posted on Mar 17, 13:00 UTC

Mitigated: 

Microsoft Support Engineers determined that the backend service self-healed, allowing Application Insights to recover.

As a next step, Microsoft Support Engineers will continue to investigate to establish the full root cause and prevent future occurrences.


- Posted on Mar 17, 23:10 UTC

Identified: Starting at 17:00 UTC March 17, 2020 the Azure Application Insights services in the East US region reported degraded service through Azure Service Health issues.
- Posted on Mar 17, 17:46 UTC