Sitecore Cloud - Status Page Last updated 4 minutes ago
Sitecore via Azure Marketplace
Service is operating normally
Sitecore via AppSource
Service is operating normally
Sitecore Managed Cloud
Service is operating normally
Status Service Name Comments
  Running
Customer Resources Service is operating normally
  Running
Managed Cloud Service Service is operating normally
  Running
Managed Cloud - Core Service is operating normally
xDB Cloud 1.0 - 2.0
Service is operating normally
Status Service Name Comments
  Running
xDB Cloud Core & REST API Service is operating normally
  Running
Customer Resources Service is operating normally
Email Cloud for EXM 3.4+
Service is operating normally
Status Service Name Comments
  Running
Connector Service Service is operating normally
  Running
Vendor (Sparkpost) Service is operating normally
Device Detection
Service is operating normally
IP Geolocation
Service is operating normally
App Center UI
Service is operating normally
Past Events

  Jan 07, 2020

Sitecore App Center maintenance

Sitecore App Center will be down for planned maintenance. Sitecore will be running maintenance on App Center related infrastructure.This will result in unavailability of App Center UI and its login functionality, so new purchases and reviewing consumption functions won't be available.

All active subscriptions and apps should work without any issues during the maintenance period.


- Posted on Dec 21, 08:00 UTC

Resolved: This activity is completed as planned.
- Posted on Jan 07, 06:32 UTC

Identified: 
- Posted on Dec 19, 00:00 UTC

  Jan 02, 2020

Azure marketplace deployment

Sitecore Cloud Operations team is preparing a planned deployment on the Azure Marketplace infrastructure with fixes for the current marketplace deployment issues.

Affected Sitecore Cloud Service:   Sitecore Azure Marketplace.

Expected impact on customers: No impact to the existing Sitecore Customer's Cloud resources.


- Posted on Dec 16, 09:00 UTC

Resolved: The failing deployments issue through the Sitecore Azure Marketplace is no longer reproducible.
- Posted on Jan 02, 09:03 UTC

In Progress: The deployment has been performed successfully. But Sitecore provisioning in the Europe regions may not work properly because of timeout errors issue. Sitecore engineers are working on fixing this issue.
- Posted on Dec 20, 09:45 UTC

In Progress: The production deployment has been started & is currently in progress.
- Posted on Dec 16, 09:00 UTC

Scheduled: This event has been scheduled for December 16, 09:00 UTC
- Posted on Dec 15, 12:54 UTC

  Dec 25, 2019

Sitecore Azure Marketplace Deployment

Sitecore Cloud Operations team is preparing a planned deployment on the Azure Marketplace infrastructure with the artifacts for SQLCompatibility Fixes for Sitecore Commerce Product.

Affected Sitecore Cloud Service:   Sitecore Azure Marketplace.

Expected impact on customers:   No impact to the existing Sitecore Customer's Cloud resources.

Release Highlights:

  1) SQL Compatibility Fix For All Sitecore Commerce Versions.


- Posted on Dec 24, 00:30 UTC

COMPLETED: The Production deployment of the Bug Fix Release package has been successfully completed.
- Posted on Dec 25, 05:37 UTC

IN PROGRESS: The production deployment is currently in progress.
- Posted on Dec 24, 08:20 UTC

STARTED: The production deployment has been started.
- Posted on Dec 24, 07:53 UTC

Identified: 
- Posted on Dec 23, 00:00 UTC

  Dec 12, 2019

Azure Connectivity issues in North America

During daily monitoring activities, Sitecore Cloud Operations engineers found an issue with Microsoft Azure due to which some of the Managed Cloud & xDB Cloud customers in North America may have experienced degraded performance, network drops, or timeouts when accessing Azure resources.

Affected Sitecore Cloud Service: Sitecore Managed Cloud & xDB Cloud customers.

Customer identification: Few Managed Cloud customers & xDB Cloud Customers hosted in the North America region.

Issue Description: Through Azure status page we have learnt that Azure Resources hosted in North America Region may have experienced degraded performance, network drops, or timeouts when accessing Azure resources. Customers may also have experienced downstream impact to dependent Azure services. This is due to a networking event between Azure and a third-party ISP resulting in network connectivity degradation.

Impact: The issue occurred between 09:45 and 16:26 UTC on 12 Dec 2019 to a subset of customers hosted in the North America Region. 

Impacted services: Azure Resources hosted in North America Region

Additional references:  https://status.azure.com/en-us/status
- Posted on Dec 12, 00:00 UTC

Resolved: Azure engineers mitigated the impact by bringing down the affected peerings between Azure and the third-party ISP and failed over network traffic. Azure engineers will continue to investigate to establish the full root cause, which will be published on Azure status page within 72 hours.
- Posted on Dec 12, 20:07 UTC

Identified: This issue was identified by Sitecore IT.
- Posted on Dec 12, 00:00 UTC

  Dec 10, 2019

Azure Marketplace Deployment

Sitecore Cloud Operations team is preparing a planned deployment on the Azure Marketplace infrastructure with fixes for the current marketplace deployment issues. 

Affected Sitecore Cloud Service:   Sitecore Azure Marketplace.

Expected impact on customers: No impact to the existing Sitecore Customer's Cloud resources.

Release Highlights:

  • Fix Content Delivery Network module's deployment issue when using existing CDN's endpoint.

 


- Posted on Dec 10, 07:00 UTC

Resolved: The production deployment has been successfully completed and all the post deployment verification procedures have been successfully completed.
- Posted on Dec 10, 09:19 UTC

In-Progress: The production deployment has been started & is currently in progress.
- Posted on Dec 10, 07:06 UTC

Scheduled: This deployment has been scheduled for December 10, 07:00 UTC
- Posted on Dec 06, 00:00 UTC