Sitecore Cloud - Status Page Last updated 3 minutes ago
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Service is operating normally
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Service is operating normally
Status Service Name Comments
  Info
Customer Resources Active event - Managed Cloud 8.2 and xDB Cloud to Terminate in June 2020 – Upgrade Now!
  Info
Managed Cloud Service Active event - Managed Cloud 8.2 and xDB Cloud to Terminate in June 2020 – Upgrade Now!
  Info
Managed Cloud - Core Active event - Managed Cloud 8.2 and xDB Cloud to Terminate in June 2020 – Upgrade Now!
Status Service Name Comments
  Info
xDB Cloud Core & REST API Active event - Managed Cloud 8.2 and xDB Cloud to Terminate in June 2020 – Upgrade Now!
  Info
Customer Resources Active event - Managed Cloud 8.2 and xDB Cloud to Terminate in June 2020 – Upgrade Now!
Email Cloud for EXM 3.4+
Service is operating normally
Status Service Name Comments
  Running
Connector Service Service is operating normally
  Running
Vendor (Sparkpost) Service is operating normally
Device Detection
Service is operating normally
IP Geolocation
Service is operating normally
App Center UI
Service discontinued
Active Events

  Jul 10, 2020

Managed Cloud 8.2 and xDB Cloud to Terminate in June 2020 – Upgrade Now!

Estimated time frame: Jun 30, 00:00 - Aug 31, 00:00 UTC

In order to continue using the service all xDB Cloud customers and Managed Cloud customers who runs xP/xDB on Sitecore 8.2.x must request the migration of Mongo cluster to MongoDB Atlas by raising a Service Request on Sitecore Support Portal. 

On 30 June 2020 mLab service will be shut down and migration will no longer be possible. After 30 June 2020 all non-migrated Mongo clusters will go offline which will result in xP/xDB functionality outage.

Reason behind: mLab is now part of MongoDB, Inc., the company behind the database that powers Managed Cloud and xDB Cloud services. For background please see the announcement. As part of merging the two organizations they will be sun-setting mLab's service and working with users to migrate to MongoDB Atlas.

For more details please contact you account manager or local sales representatives.


- Posted on Jun 30, 00:00 UTC

Terminated: On 30 June 2020 all mLab Mongo clusters were shut down. All xDB Cloud and Managed Cloud xDB customers who's running on Sitecore xP 8.2.x and earlier will no longer be able to use the service. Please contact Sitecore support if you still would like to continue using the service or would like to obtain Mongo database data.
- Posted on Jul 06, 10:12 UTC

Update: Migration of Mongo cluster requires Sitecore xP to be running on version 8.2 Update 7. Please consider time required for version upgrade when planning the migration.

 

- Posted on Feb 07, 14:54 UTC

  Jul 10, 2020

Sitecore App Center discontinued

Estimated time frame: Apr 06, 00:00 - Apr 06, 00:00 UTC

All active subscriptions and apps will continue to work without any issues, but the App Center embedded application and UI have been discontinued.
 
The IP Geo activation and Managed Cloud consumption reviewing capabilities have moved to the Sitecore Support & Self-Service Portal.
 
If you have any questions, please create a service request or contact your Customer Success Manager.
- Posted on Apr 06, 00:00 UTC

Scheduled Events

  Aug 10, 2020

Azure SQL Database traffic migration to newer Gateways

Estimated time frame: Aug 10, 00:01 - Aug 10, 23:59 UTC

During daily monitoring activities, Sitecore Cloud Operations engineers found a planned maintenance activity on Microsoft Azure due to which SQL database connectivity might be affected for the customer connecting to database.

Gateways built on new hardware are being added to SQL DB in various regions. This will allow logins to be serviced by more than one Gateway in these regions, leading to better response times and reduced latency. This will change the public IP address to which DNS will resolve for your SQL Database hosted on Australia East, West US 2 and Canada Central, effective August 10, 2020.

Impact: Potential loss of connectivity for Customers using IP restriction rules on Azure SQL Databases. For the majority of customers, we expect this change will not impact connectivity to SQL Database. However, we recommend that you white list IP addresses for all Gateways in Australia East, West US 2 and Canada Central, as outlined in the table here. More details about new gateway migration process given in the following article: Azure SQL Database traffic migration to newer Gateways.

New SQL Gateways are being added to the following regions:

Australia East : 13.70.112.9

Canada Central : 52.246.152.0, 20.38.144.1

West US 2 : 40.78.240.8

These SQL Gateways shall start accepting customer traffic on 10 August 2020.


- Posted on Aug 10, 00:01 UTC

Scheduled: 

This migration has been scheduled on August 10, 2020.


- Posted on Jul 10, 09:00 UTC

Past Events

  Jun 24, 2020

mLab Monitoring Issues

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an event which we would like to bring to your attention. In case you have any follow up question regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal. We have experienced an issue with mLab  infrastructure which caused errors in management portal and mLab monitoring services. No mongo Cluster/Databases are affected with this event. You may find more information on the this event in https://status.mlab.com/

Affected Sitecore Cloud Service: XDB Cloud and Sitecore Managed Cloud (Sitecore 8.2.7 only)

Impact: mLab alerting rules might have been impacted from 23-Jun-2020, 22:02 UTC to 24-Jun-2020, 01:11 UTC.


- Posted on Jun 23, 22:02 UTC

Resolved: 

All issues have been resolved by mLab team at around 24-Jun-2020, 01:11 UTC. If you need any further questions regarding this event, please raise a new support ticket on Sitecore support portal.


- Posted on Jun 24, 01:11 UTC

Identified: This issue is identified at 23-Jun-2020, 22:02 UTC
- Posted on Jun 23, 22:02 UTC

  Jun 22, 2020

Deployment - Managed Cloud Core Update

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an event which we would like to bring to your attention. In case you have any follow up question regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal.

Event description: Sitecore Cloud Operations team is preparing the following planned Release 5.1.0.0 to Sitecore Managed Cloud Services

Affected Sitecore Cloud Service: Sitecore Managed Cloud Core Service

Impact:  No downtime and no impact on live customer solutions expected

Who performs further actions: Sitecore Cloud operations team

Next planned update: 22-June-2020 05:00 UTC time


- Posted on Jun 22, 04:00 UTC

Completed: The upgrade activity has been completed
- Posted on Jun 22, 04:23 UTC

In Progress: The upgrade activity has been started
- Posted on Jun 22, 04:11 UTC

Scheduled: This upgrade has been scheduled
- Posted on Jun 21, 00:00 UTC

  Jun 20, 2020

IP Geolocation service timeouts

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an event which we would like to bring to your attention. In case you have any follow up question regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal.

Event description: Starting 19-June 07:57 PM UTC Sitecore Customers can face issues while using IP Geolocation service. 

Impact: Ip Geolocation service may not work due to the issue on the service side

Who performs further actions: Sitecore Cloud Operations team


- Posted on Jun 19, 19:57 UTC

Resolved: The issue has been resolved.
- Posted on Jun 20, 12:44 UTC

In Progress: Sitecore Cloud Operations team has found the root cause of the issue. 
- Posted on Jun 20, 11:48 UTC

In Progress: Sitecore Cloud Operations team is investigating the issue, and provide the update as soon as we will find the root cause
- Posted on Jun 20, 08:56 UTC

Identified: The issue has been identified
- Posted on Jun 20, 00:00 UTC

  Jun 14, 2020

IP Geolocation service Update

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an event that we would like to bring to your attention. In case you have any follow up questions regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal.

Event description:  Planned maintenance is Scheduled for Sitecore IP Geolocation service. During the maintenance window, customers might get intermittent errors.

Affected Sitecore Cloud Service: Sitecore IP Geolocation service.

Impact:  During the maintenance window customers might get intermittent errors.


- Posted on Jun 14, 10:00 UTC

Finished: Maintenance completed successfully.
- Posted on Jun 14, 10:50 UTC

Started: Maintenance has been started.
- Posted on Jun 14, 09:54 UTC

  Jun 04, 2020

Deployment - Managed Cloud Core Update

As part of cloud infrastructure monitoring activities, Sitecore Cloud Operations team identified an event which we would like to bring to your attention. In case you have any follow up question regarding the event, please do not hesitate to raise a support case on that matter from the home page of Sitecore Support & Self-Service Portal.

Event description: Sitecore Cloud Operations team is preparing the following planned Release 5.0.0.1 to Sitecore Managed Cloud Services

Affected Sitecore Cloud Service: Sitecore Managed Cloud Core Service

Impact:  No downtime and no impact on live customer solutions expected

Who performs further actions: Sitecore Cloud operations team

Next planned update: 4-June-2020 11:00 UTC time

 


- Posted on Jun 04, 10:30 UTC

Completed: The upgrade activity has been completed
- Posted on Jun 04, 12:24 UTC

In Progress: The upgrade activity has been started
- Posted on Jun 04, 10:42 UTC

Scheduled: This upgrade has been scheduled
- Posted on Jun 04, 08:16 UTC